Welcome to GLS Parcel Box
We are pleased that you are using the services of our GLS Parcel Box. Do you need advice, are you happy with the service and would like to send parcels? Here you will find everything you need in one place.
FAQs and troubleshooting
If you have any questions, please contact our Customer Service Centre on weekdays between 7:00 am and 6:00 pm at firstname.lastname@example.org or +420 567 771 111.
How do I retrieve my parcel from GLS Parcel Box?
By entering the PIN code you received at the time of delivery of the parcel to the Parcel Box by SMS and email. After entering the code, the appropriate box with your parcel will be opened automatically.
The box does not accept the PIN code sent by SMS and e-mail. What should I do?
Check that you are at the correct GLS Parcel Box, i.e. the one whose address was provided in the package deposit information message. Please also check the shape of the PIN code and try entering it again. If the box still does not open, please contact our Customer Service Department, which is available on weekdays between 7:00 and 18:00 at +420 567 771 111 or email@example.com. Do not try to open the box by brute force.
There was a different package in the box than mine. What should I do?
If a parcel other than yours was placed in the mailbox that was opened, immediately contact the GLS customer service line at +420 567 771 111, who will help you solve the problem.
The box accepted the PIN, but no doors opened. What should I do?
Try entering the PIN code again, if no box opens even then, contact our customer service department on +420 567 771 111 with the package number. We will try to open the box remotely or arrange a courier pick-up and arrange an alternative delivery method.
There was no package in the mailbox. How do I get my package?
If you have entered the PIN code you received by SMS and e-mail and the package was not in the mailbox, please contact our customer service department with the package number at +420 567 771 111 or firstname.lastname@example.org, we will check with the delivering courier whether there was any mistake and arrange another delivery attempt.
How do I pick-up a parcel from AlzaBox?
Picking up a package delivered by GLS to the AlzaBox network is the same as in the case of delivery to a GLS Parcel Box. By entering the PIN code you received at the moment of delivery of the package to the AlzaBox by SMS and e-mail. After entering the code, the corresponding box with your package will be opened automatically.
How do I pay cash on delivery when picking up from GLS Parcel Box?
When a parcel is delivered COD to a GLS Parcel Box, the amount can be paid in two ways:
- By payment card at the terminal directly at the GLS Parcel Box.
- Online before collection using the GoPay payment gateway. The recipient will receive a link to GoPay in an SMS message informing them that the parcel has been deposited in the box.
How do I pay cash on delivery when picking up from AlzaBox?
When a GLS package is delivered to AlzaBox, COD can only be paid online using the GoPay payment gateway. The user will receive a link to the payment gateway in an SMS message informing the user of the delivery of the package to the box.
The data controller is General Logistics Systems Czech Republic s.r.o., ID 26087961, Průmyslová 5619/1, 586 01 Jihlava Czech Republic, Data Protection Manager: email@example.com .
The record is processed by ALFA 3, s.r.o., ID 42228123. The retention period of the record is 30 days, after which it will be automatically deleted.
The purpose of the monitoring is to ensure the safety of persons and property, including prevention, which is a legitimate interest of the controller. You have the right to object and the right to erasure - more information at https://gls-group.eu/GROUP/en/dataprotection/glsczechrepublic-additional