Possibilites for goods returning
When returning goods back to the sender, recipients can use the easy and clear online e-Balik web portal and choose between picking up the returned goods by a courier at any address or choosing to send them from a wide network of GLS pick-up points.
Handle everything online - enter online, pay online and track & trace online.
Ordering transport via the GLS e-Balik portal
Send a parcel via e-Parcel! The e-Balik portal allows you to send a parcel back to the sender without the need to register. Handle everything online - enter online, pay online and track & trace online.
The right parcel return procedure
Check terms and conditions for goods return
Each on-line shop has its own terms and conditions for goods return, and it is recommended to check your costs related to such a return in advance. Check their website for terms and conditions.
Get more information
More information on your rights for goods return can be found at official web pages of the Czech Trade Inspection Authority.
Pack the goods correctly
In order to ensure the safe and efficient passage of parcels through the GLS network, it is essential that goods are properly packaged.
Label the package correctly
Only a parcel correctly marked with a shipping label can be reliably delivered.