Returned goods

In the event that we accept unsuitable or unsuitable goods, we offer GLS a simple solution for returning these parcels to send back.

Possibilites for goods returning

Recipients can choose from returning unfit or unsuitable goods online or using a wide network of ParcelShops.

woman standing in a parcelshop with a phone

Returning via ParcelShop

Returning a parcel to sender can be done in any of our GLS ParcelShops, anywhere in the Czech Republic.

Find out more
a couple sitting on a couch with a parcel

Returning via e-Balik

Online GLS transport portal e-Balík enables a comfortable return of a parcel to sender with no need of registration, with optional parcel pick-up by a courier at any address.

Find out more
woman standing with a parcel in the kitchen

Reverse logistics

Sophisticated return systems are a natural part of successful online stores. GLS offers a wide range of returns.

Find out more
 

Before sending goods back to the senders address, it is good to inform yourself about the following:

Correct procedure for returning goods
Useful tips for packing shipments
Marking the parcel with a transport label