Sending parcels from GLS Parcel Box
Use our e-Balik (www.e-balik.cz) to send your parcel conveniently.
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Personal data protection
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Submission for transport
With a parcel label
1. Scan the barcode
The barcode on the address label can be scanned by bringing the package close to the scanner at the bottom of the control panel. The scanner starts automatically when the barcode is approached.
2. Select your box
You will be provided with a menu to select different sized boxes depending on the size of your package.
3. Insert the package and close the box
GLS will take care of the rest.
Without a parcel label
1. Create an address label
You can create an address label conveniently and without registration on the online e-Balik portal. GLS clients with a forwarding contract can use the MyGLS program to create labels.
2. Mark the package with a label
Print the address label and visibly stick it on the largest side of the package.
3. Scan the barcode
The barcode on the address label can be scanned by bringing the package close to the scanner at the bottom of the control panel. The scanner starts automatically when the barcode is approached.
4. Select your box
You will be provided with a menu to select different sized boxes depending on the size of your package.
5. Insert the package and close the box
GLS will take care of the rest.
Size restrictions for parcel sending
The dimensions of the package boxes are as follows:
- A. 208 x 80 x 600
- B. 458 x 80 x 600
- C. 208 x 180 x 600
- D. 458 x 180 x 600
- E. 208 x 380 x 600
- F. 458 x 380 x 600
FAQs and troubleshooting
If you have any questions, please contact our Customer Service Centre on weekdays between 7:00 am and 6:00 pm at info@gls-czech.com or
+420 567 771 111.
How do I submit a package for shipment?
A parcel can only be submitted to GLS Parcel Box with a valid GLS address label. If you do not have a label, you can easily create one at www.e-balik.cz.
The box does not opened. What should I do?
If the box does not open even after selecting the box on the box control panel, try entering the instruction again. If the box still does not open, please contact our Customer Service Department, which is available on weekdays between 7:00 and 18:00 at +420 567 771 111 or info@gls-czech.com. Do not try to open the mailbox by brute force.
The open box is too small for my package. How do I choose a larger one?
If the parcel does not fit in the box, do not try to force it in, close the box and select a more suitable size. If the GLS Parcel Box does not have a suitable loose box, use the GLS Parcel Shop.
I can't scan the barcode. What should I do?
Make sure you attach the entire barcode on the package address label to the scanner and that you attach it close enough. Alternatively, if you are unable to scan even then, contact our customer service department, which is available weekdays between 7am and 6pm on +420 567 771 111 or info@gls-czech.com.
How do I create an address label if I am not a GLS client?
If you do not have a forwarding contract with GLS, you can create an address label online without registering at e-Balík.
Which address labels does GLS Parcel Box accept?
Packages with address labels created in all GLS shipping programs, including e-Package, MyGLS, GLS Online, GLS Connect, can be placed in the GLS Parcel Box for shipment.
When will the parcel be picked up and how long will it take to ship?
If the deposited parcel is picked up by the courier on the same day it was deposited by the sender, it will be delivered on the next working day in the Czech Republic. If the package is deposited after the courier arrives, the delivery date will be extended by one working day. Parcels sent abroad are delivered within the standard delivery times.
Can I find out if the courier has already picked up my parcel from GLS Parcel Box?
Only the recipient of the parcel receives information that the parcel has been collected by the courier.
Is it possible to track the status of a parcel placed in a GLS Parcel Box?
Yes, the current status of the parcel can be tracked using the Track & Trace feature. After entering the package number, the history of the package is immediately displayed.
Will I receive confirmation that a package has been deposited in a GLS Parcel Box?
The deposit confirmation is displayed immediately after the package is placed in the box, no further confirmation is sent.
What should I do if I place a parcel in the box and find something missing or want to cancel the shipment?
If you need to reopen the box or cancel the shipment, please contact our Customer Service Department, which is available on weekdays between 7:00 am and 6:00 pm at +420 567 771 111 or info@gls-czech.com.
Privacy policy
The data controller is General Logistics Systems Czech Republic s.r.o., ID 26087961, Průmyslová 5619/1, 586 01 Jihlava Czech Republic, Data Protection Manager: dataprotection@gls-czech.com .
The record is processed by ALFA 3, s.r.o., ID 42228123. The retention period of the record is 30 days, after which it will be automatically deleted.
The purpose of the monitoring is to ensure the safety of persons and property, including prevention, which is a legitimate interest of the controller. You have the right to object and the right to erasure - more information at https://gls-group.eu/GROUP/en/dataprotection/glsczechrepublic-additional