My account
Everything important on one place at your convenience!
Overview for our customers
By gathering your key access and contact information in one place in the My Account section, you can handle everything related to shipping packages from your e-shop (ordering delivery, printing labels, downloading invoices or checking credit notes).
Access your accounts
MyGLS
Advanced shipping software able to fulfill the needs of every sender.
GLS Online
Web portal with all the tools necessary to senders for fast and simple parcels sending.
Invoice Portal
Online portal enabling to manage invoices and COD transactions.
e-Balík
Profesional online portal for private persons and companies.
Important documents for download
Official forms and documents are available with a few clicks. Under the link below you will find:
- GTC for companies and consumers
- Packaging Manual
- GLS Parcel Shop Operating Guidelines
- Bank Account Change Form
- Claims handling rules
Useful contacts
- Transport orders, collections, labels, number series, cancellation of collections
- Resolving complaints or compliments
- Information regarding the status of a shipment, change of delivery address, or amount of the delivery charge
- Questions about transport prices
- Change of billing information
- Change of loading address, etc.
- Enquiries regarding marketing cooperation
- Enquiries regarding GLS environmental and social activities
- Dotazy ohledně fakturace
- Dotazy k rozpisům faktur a dobírek
- Převody vybraných dobírkových částek
- Dotazy na pracovní pozice
- Complaints about services
- Enquiries about collections or parcel delivery
- Questions about MyGLS, GLS Online, etc.
- Connecting your own API
- Support for working with programs
- Questions about the operation of GLS Parcel Shop or GLS Parcel Box
- Support for using the Parcel Shop app
Customer service
- Transport orders, collections, labels, number series, cancellation of collections
- Resolving complaints or compliments
- Information regarding the status of a shipment, change of delivery address, or amount of the delivery charge
Sales and marketing
- Questions about transport prices
- Change of billing information
- Change of loading address, etc.
- Enquiries regarding marketing cooperation
- Enquiries regarding GLS environmental and social activities
Finance and HR
- Dotazy ohledně fakturace
- Dotazy k rozpisům faktur a dobírek
- Převody vybraných dobírkových částek
- Dotazy na pracovní pozice
Operations a claims
- Complaints about services
- Enquiries about collections or parcel delivery
IT department
- Questions about MyGLS, GLS Online, etc.
- Connecting your own API
- Support for working with programs
Pick-up points
- Questions about the operation of GLS Parcel Shop or GLS Parcel Box
- Support for using the Parcel Shop app
