GLS Czech Republic General Business Conditions

pertaining to parcel forwarding and management

General Logistics Systems Czech Republic, s.r.o.
Průmyslová 5619/1
CZ-58601 Jihlava

Hereinafter referred to as: GLS

These General Business Conditions are based on section 1751 et seq. of Act No. 89/2012 Coll., Civil Code, and they complement the legal regulations specified in the provisions of section 2471 et seq. of the above Act and are inseparable part of the Parcel Forwarding Contract, on the basis of which GLS undertakes to ensure the forwarding of parcels and the Client undertakes to pay the contracted reward – the price of the parcel-forwarding service. The General Business Conditions regulate in a binding way relations established between GLS and the Client on ensuring the forwarding of parcels.

The Client declares that it familiarized itself with the content of the General Business Conditions prior to the conclusion of the Forwarding Contract and that it agrees with them and accepts them without qualification.

These General Business Conditions shall be adequately applied also to the basic Contracts of Carriage made before the effect hereof and

a) such contracts are concluded pursuant to the provision of Section 2471 et seq. of Act. No. 89/2012 Coll., Civil Code;

b) should these General Business Conditions mention a Forwarder this shall be understood as a forwarding agent;

c) should these General Business Conditions mention a Client this shall be understood as a purchaser of transportation;

d) should these General Business Conditions mention a Forwarding Contract this shall be understood as a contract of carriage.

1. Introduction, concepts definition

1.1 GLS provides integrated domestic and export parcel forwarding and express forwarding services to business, institutional and corporate Clients generally endowed with legal personality, or natural personality undertaking pursuant to the Trades Licensing Act, who enter into basic Parcel Forwarding Contracts with GLS in respect of the use of such services, and make payments for the service periodically, in retrospect, based on the performance.

1.2 GLS shall be entitled to refuse the conclusion of the Parcel Forwarding Contract or to suspend the performance thereto for whatever reason, even without giving any reason.

1.3 GLS only forwards carriage-paid parcels, that is, the Client in all cases makes payment for the provision of forwarding services.

1.4 These General Business Conditions define the rights and duties undertaken by GLS and the Client in order that GLS may perform the forwarding of parcels at the appropriate standard of quality.

1.5 GLS in all cases provides delivery from the Client directly to the Addressee (door-to-door), and operates communication devices and an organizational apparatus that enables Clients to obtain answers to all inquiries they may have in relation to parcel delivery, either over the phone, via the email or via the internet.

1.6 Although the GLS product partly comprises an intermediated service (based on subcontractor performance), the GLS technology ensures that parcels can be tracked and traced throughout the entire process.

1.7 Definition of terms used in the General Business Conditions:

Forwarder – trading company General Logistics Systems Czech Republic, s.r.o. Company registration Number 26087961, with registered office at Průmyslová 5619/1,586 01 Jihlava, registered in the Commercial Register kept by the Regional Court in Brno, Part C, Insert 66184 (hereinafter referred to as GLS only).

Client – an entity, which has entered into a Forwarding Contract with GLS or another contract related to the transportation of things.

Sender – an entity marked on the parcel as the “Sender”.

Addressee – an entity, marked on the parcel as the “Addressee”, who is to accept the parcel.

Parcel – a thing accepted by GLS to provide a service under the Forwarding Contract or another contract related to the transportation of things entered into between the Client and GLS that is furnished with a GLS parcel label.

Export Parcel – a thing accepted by GLS to provide a service under the Forwarding Contract or another contract related to the transportation of things concluded between the Client and GLS, with the GLS parcel label affixed, where the address of the place of delivery is outside the Czech Republic.

Parcel Label – a label containing GLS bar code and placed on the upper and the biggest side of the parcel that is used to identify the Sender, Addressee, and address to deliver the parcel.

Forwarding Contract – a contract made between GLS and the Client in writing or in another form based on the provisions of Section 2471 et. seq. of Act No. 89/2012 Coll., Civil Code.

IOD – information on delivery of parcel provided in electronic format or verbally.

POD – written confirmation of parcel delivery.

Rollkarte – a summary used by GLS issued according to numbers of parcels in which the recipient confirms receiving the parcel.

Scanner – an electronic device used to record data during transportation of parcels, including the Addressee’s electronic confirmation of the parcel receipt.

GLS Network – members of the GLS General Logistics Systems system at a specific time.

Dispensing Place – the external partner location identified as GLS ParcelShop or the technical equipment, to carry out release of the shipment on the basis of the proof of authorization to pick it up.

Offer - GLS proposal specifying all price terms and conditions, including the amount of the reward and the price of each forwarding service. By concluding the Forwarding Contract (see 3.1.) the Client accepts the Offer and agrees to pay for the provision of forwarding services.

Parcel dispatch systemGLS software or online portal used for generating a unique parcel code, printing a parcel label and transferring the required data from the Client to GLS.

Own parcel dispatch system – a system used for generating a parcel label and transferring the required data which was not established and supplied by GLS.

Own parcel label – it is a parcel label which is generated by an own system and by own resources on the side of the Client, or the Sender. The label has to meet the requirements for the right shape, locating of obligatory information and a correct format of the bar code.

1.8 GLS maintains a Customer Service Office for the Clients at its headquarters, which is open from 7 a.m. to 6 p.m. on working days and provides information, based on parcel reference numbers, on parcel delivery (IOD), sends proof of delivery (POD) to the Client upon request, and handles any complaints related to parcel delivery.

The Customer Service Office can be reached:

Phone: +420 567 771 111
Fax: +420 567 771 199

1.9 GLS also operates a Customer Service Office for Addressees, which is open on working days between 7 a.m. and 6 p.m. Addressee who call the number +420 840 123 456 or +420 567 771 111 are provided with information about their parcels, based on the parcel number.

1.10 Information regarding the status of parcels delivery may also be found, beginning on the subsequent business day following their acceptance, after you enter the parcel reference number at in the main menu.

2. Enquiries, complaints management

2.1 The Client or its representative may make enquiries at Customer Service based on the parcel number, and may request the parcel information specified later herein (information on delivery, IOD), as well as a delivery certificate (proof of delivery, POD). The parcel information (IOD) service, in the case of parcels dispatched within the last 3 months, is provided immediately, and the delivery certificate (POD), in the case of parcels dispatched within the last 3 months, is sent within 4 hours. After this, the parcel information is kept available for another one year at least, but the deadline for providing the information lengthens to 3 working days.

2.2 All complaints regarding loss or damage of parcels received by the Customer Service shall be passed for investigation and handling to the Complaints Department of GLS. Complaints shall be made in writing.

2.3 In the case of a complaint, Customer Service receives the complaint, ensures that it is investigated and that the relevant corrective measures are taken, and informs the complainant accordingly.

2.4 Customer Service and Complaints Department address in writing all the claims and complaints and observations within the shortest possible time, but not later than within 30 days from the time the complaint is made.

2.5 The complaints are registered and the causes of the errors, if any, are eliminated in accordance with the stipulations of the ISO 9001 certified quality management system.

3. Purpose and geographical validity of the GLS General Business Conditions

3.1 GLS performs the parcel-forwarding service strictly on the basis of a valid and effective Forwarding Contract. The contract may be concluded in the usual form in writing, or alternatively also orally or implicitly after acceptance of the Offer and in accordance with the content of the Offer. However, in all cases the precondition for validity is that the Client have the requisite number of parcel tickets, issued to it by GLS, for posting the parcels, or the Client produce the parcel tickets and posting information in accordance with the GLS system regulations, and that it use these tickets whenever parcels are dispatched.

3.2 These General Business Conditions shall be valid for all the activities of GLS, including primarily the undertaking of integrated parcel-forwarding tasks, the collection, loading, unloading, handling and reloading of parcels, the temporary storage of parcels in the case of failed delivery, as well as the administration of the shipping of export parcels within countries belonging to the GLS Network.

3.3 These General Business Conditions shall apply exclusively to transport-related tasks covered by contracts concluded with GLS, and therefore they shall not apply to import parcel forwarding in the case of which the Client enters into a contract with the other member of GLS Network in accordance with the General Contractual Conditions of the foreign partner.

3.4 The products and services provided by GLS:

a) domestic, 24-hour integrated parcel delivery service, delivery usually on the day following the collection, provision of information regarding the transit time,

b) integrated export parcel delivery to EU member states and to Norway and Switzerland, in cooperation with the GLS Network,

c) the import of parcels sent by the members of the GLS Network to Czech Republic from the above countries, the customs clearance of the parcels in accordance with the Addressee’s instructions, and delivery of the parcels.

3.4.1 Domestic and integrated parcel forwarding:

In accordance with the request of the Sender, GLS performs the pick-up of the parcels at the location specified by the Client and the delivery of the parcels, keeping them constantly under its surveillance from pick-up to final delivery. The Sender can also keep track of the consignment as well as the information related to the consignment, and the proof of delivery is retrievable at any time (within the limitation period). In the event of a change of address, GLS also undertakes to clarify the address and to deliver the consignment to the clarified address. The service also includes the second delivery attempt following a first unsuccessful delivery, and – in the event of an address change – the delivery of the parcel to the new address, or, at the Addressee’s instruction, to the original address at a different time.


A rapid and efficient door-to-door parcel delivery service. Within the Czech Republic, we deliver the parcels, collected from any town or village, during working hours (between 8 a.m. and 5 p.m.) on the working day after the day of pick-up. The second delivery attempt is free of charge.


Delivery of urgent parcels to deadline, by noon on the day after the day of pick-up at the latest. Only available in certain towns; a list of these towns is available on the GLS website. In the event of a delay for reasons attributable to the service provider, the transport charge and twice the surcharge charged for the service shall be credited as fixed-amount compensation.

BusinessSmallParcel and ExpressSmallParcel:

Special handling for parcels under 2 kg: separate sorting, carriage in special GLS bags, simple procedure for designating consignments as small parcels using a GLS template.

3.4.2 Export Parcel Forwarding (international integrated parcel forwarding service):

the consignments are delivered by the foreign contracted partners of GLS Network while ensuring that the consignment remains under the surveillance of GLS from collection to delivery, and that the information related to the consignments as well as the proof of delivery can be retrieved at any time (within the limitation period). With respect to export parcels, the transit time (excluding customs clearance, from the time of pick-up until the consignment arrives at the depot of the target country performing the customs clearance) varies by target country, from 1 to 5 working days following pick-up. The time required for customs clearance varies according to the local regulations, and the related charges are borne by the Client or the Addressee. If in the case of Export Parcel Forwarding Client or the Addressee fail to meet payment obligations, GLS shall not have the obligation to deliver the consignment directly to the Addressee and GLS shall have the right to charge the costs demonstrably incurred in connection with the customs clearance to the Client. In the event of a change of address, GLS General Logistics Systems undertakes to clarify the address and to perform delivery to the clarified address. The service includes the second delivery attempt following an unsuccessful delivery.

EuroBusinessParcel and EuroBusinessSmallParcel:

Reliable, rapid and efficient road-based parcel forwarding from the Sender directly to the Addressee (door-to-door) with advantageous delivery times in 41 European countries.

3.4.3 Value-added services available to domestic Clients for special prices:

(These services may only be ordered through GLS Parcel Dispatch System.)


Guaranteed next-day delivery – with this service GLS undertakes to ensure delivery within the Czech Republic on the working day following pick-up, with a guarantee of compensation in case of not meeting this deadline through the fault of GLS.


Pick-up and return – GLS, on the instructions of its contracted partner, collects the parcel from the specified location and delivers it to the Client anywhere in the Czech Republic. This service may be ordered also in the Customer Service office.


Pick-up and ship – GLS, on the instructions of its contracted partner, collects the parcel from the specified location and delivers it to any specified address in the Czech Republic. This service may be ordered also in the Customer Service office.


Cash-on-delivery – The settlement and bank-transfer of the cash taken upon delivery takes place automatically at least twice a week; the additional fee for the service includes the cost of the bank transfer within the given country. The fee for the service is also charged in the event of an unsuccessful attempt to hand over the parcel. In the case of an export consignment, with the exception of Slovakia, the Client must have a HUF account kept in Hungary, a RON account kept in Romania, a EUR account kept in Slovenia and a HRK account in Croatia in order to use the service in these respective countries.


Parcel exchange – GLS picks up an exchange parcel upon the delivery of parcels in respect of which the service has been ordered.


Flexible delivery – the service offers 6 optional solutions and 3 delivery attempts for flexible delivery and at the same time it ensures continuous information of the Client via an e-mail. The first message contains information that the parcel will be delivered on the following business day, information on the Sender and/or the COD amount to be collected. The second message sent on the day of delivery contains an anticipated interval for delivery, the contact phone number to GLS. The Addressee may decide about the second and third attempt to deliver via an internet application.


Flexible Delivery - the service offers 6 optional solutions and 3 delivery attempts for flexible delivery and at the same time it ensures continuous information of the Client via e-mail and SMS. The first message contains information that the parcel will be delivered on the following business day, information on the Sender and/or the COD amount to be collected. The second message sent on the day of delivery contains an anticipated interval for delivery, the contact phone number to GLS. The Addressee may decide about the second and third attempt to deliver via an internet application.


For confidential consignments – by ordering this service, the Sender can specify the person who will accept the parcel. Delivery of the parcel takes place upon presentation of the identity card or the passport. The number of the identity card or the passport is indicated on the Rollkarte.


Document management – A solution for situations where special shipping documents accompanying the parcel need to be certified by the Addressee, and then returned to the


Liability for damage according to the GLS General Business Conditions shall not relate to this service.


Declared-value insurance, which may be arranged on a one-off basis for individual parcels. The service may be ordered by completing a service request form via Customer Service office, or on-line via the GLS Parcel Dispatch System (on-line only up to CZK 100,000).


In addition to the automatically provided insurance coverage, additional flat-fee insurance can be ordered for any parcel. The fee for the additional insurance is subject to individual agreement.


Short text message notification. The Sender notifies the Addressee of the day of dispatch of the parcel and the fact that the parcel will be delivered on the following working day. The text message is worded by the Sender, and can include the parcel identification number and the amount that will be payable upon delivery. The telephone number of GLS Customer Service Office is automatically added to the end of the message. Messages may not exceed 130 characters.


In the morning hours, GLS sends a short text message informing the Addressee on the estimated time of delivery. The text message contains the identification number of the parcel, the estimated time interval of delivery and the telephone number of GLS.


This is a service of CO2 neutral transportation. By ordering this service, the Sender contributes to proven projects of greenery planting that compensates CO2 emissions caused by the transportation of the given parcel.


Personal collection of the consignment directly at the ParcelShop selected when ordering of the transport.


Possibility of free of charge returning of the goods to the Sender via any GLS ParcelShop based on a pre-printed parcel label.

4. Parcels, parcel labels, packaging, addressing, sealing

4.1 The careful and adequate packaging of goods ensures that the dispatched parcel is suitable for mechanical parcel handling, loading, and efficient public-road transportation, enabling the goods to be delivered to the respective address without damage. GLS only assumes responsibility for properly packed consignments equipped with a proper parcel label.

4.2 In the GLS system, parcels are processed by means of industrial technology. Parcels that may not be processed in the usual technology used in the forwarding of parcels may not be accepted for dispatch.

4.3 For packaging, the Client shall be obliged to meet the following requirements:

a) Only fully sealed parcels with a parcel label may be dispatched.

b) Parcels cannot have long, sharp protrusions.

c) Box space must be utilised optimally; assuring the appropriate size and quality of the packaging material, and filling out the entire package to protect the goods from damage. The inner filling of sufficient thickness must protect the goods around the whole circumference. The goods can never be directly in touch with the shipping cardboard box.

d) Breakable goods should be packaged in Styrofoam or another padding material; the “fragile”, “this side up”, or similar inscription only serves as information and does not guarantee protection of the goods.

e) Electronic devices sent for repair should be dispatched in their original, complete packaging, with appropriate padding.

f) Bottles and glasses placed in parcels should be packed in the package certified for the parcel transport. Irregular-shaped goods that are difficult to package must be protected with shrink-wrapping, under which another layer of packaging material shall be used.

g) Cardboard boxes must be sealed on the sides with adhesive tape which should bear the Sender’s company logo, if possible.

h) Boxes strapped together in a bundle are excluded from the transport. Bundles may fall apart and only the parcel unit identified with a label will arrive at the destination point.

i) Parcel label, translucent self-adhesive packaging containing a consignment note, and labels denoting special services must be attached to the largest side of the parcel.

j) If several parcels are dispatched to the same address, stickers indicating the use of special services must be affixed to each of the parcels.

k) If the CashService is ordered, the full amount to be collected must be sent electronically before the commencement of dispatch (no later than by 8:00 p.m. on the day of accepting the parcel) in a manner determined by GLS. If CashService is not ordered by the Client in the above specified way, or if it is not ordered in compliance with the concluded Forwarding Contract, these General Business Conditions or other GLS instructions, particularly if contrary to the GLS Offer it is ordered to a country where GLS Czech Republic does not provide this service, it will not be considered. The standard GLS label must always indicate the amount to be collected which must correspond to the value of each part of the parcel. In the case of incorrect or unclear order, GLS will try to contact the Client to clarify the data.

l) Hazardous goods may not be dispatched, even if marked as such.

4.4 GLS considers it important to prevent damage and therefore it offers free advice to its clients through its web page or Customer Service on how to proceed in packaging. A “Fragile” label or other similar warnings in no way exempts the Sender from the obligation to package the goods appropriately according to their nature. Such label does not protect the goods!

5. Collection of parcels

5.1 The parcels are collected from the Client’s premises. The Clients may – based on a separate agreement – also dispatch their parcels provided with parcel labels at the parcel sorting plant or regional depot, at pre-arranged times, with deliveries scheduled for the next working day. In this case the parcels are placed on the conveyor line by the Client’s driver.

5.2 When picking up the parcels, the GLS driver does not check the adequacy of parcels, but he may refuse to accept parcels that are clearly inadequate. The pickup of the consignment does not mean approval of any exception from the valid provisions of these General Business Conditions.

5.3 Parcels for dispatch are accepted either by the respective driver or the parcel depot employee against an Acknowledgement of Receipt which serves only to confirm the quantity of parcels accepted for transport. The itemised registration and weighing of parcels takes place, in accordance with the provisions of the contract, at the GLS Depot or at the central GLS parcel sorting plant.

5.4 The Client may use the following possibilities for the documentation of dispatched parcels:

a) Electronically generated list of the consignments from the GLS Parcel Dispatch System,

b) Copy of the shipment label,

c) Parcel number mini sticker (self-adhesive, 2 copies detachable from the shipment ticket),

5.5 GLS undertakes to settle accounts with the Client based on the number of dispatched parcels. In case of doubt, occasionally item-by-item reconciliations can be carried out based on the Client's parcel-number records.

If so agreed between the parties, GLS may also provide parcel data via the computer system.

5.6. If the Client, without a prior consent of GLS, significantly exceeds the agreed or usually dispatched quantity, weight or volume of dispatched parcels, GLS has the right to accept the above-limit parcels only after concluding amendment to the Forwarding Contract.

6. Delivery

6.1 Upon delivery, the carefully packaged and legibly addressed parcel is handed over to the address by the delivery driver. When the driver arrives at the destination to deliver the parcel, he may not be kept waiting; if he is kept waiting, the delivery process may be broken off.

6.2 Parcels are handed over upon signing of the receipt by the Addressee, or by other persons who, under the given circumstances, can be assumed to be entitled to receive the parcels. These include, primarily, the persons present in the premises of the Addressee and, for parcels sent to a private address, the persons present at the address. For registered parcels, the Addressee must provide a letter of authorisation. By giving his/her signature the Addressee confirms that the parcel has been delivered properly and it meets all prescribed requirements.

6.3 In the case of delivery of a registered parcel, i.e. “AddresseeOnlyService”, the Addressee is the person designated by the Sender. This person must provide documents to prove his/her identity. In this case, besides the recipient's signature, the number and type of the document presented by the recipient to prove their identity must also be indicated.

6.4 In the case of the CashService (if such has been ordered), delivery shall only take place after the cash amount due has been paid and the Addressee shall confirm receipt of the consignment by their signature. The recipient may not open the parcel before performing these actions. The recipient can pay the COD value by payment card or in cash. In case of the COD payment by a payment card, the Client will be charged extra surcharge in accordance with the currently valid price list unless the Client forbade paying the COD value by payment card in the Forwarding contract explicitly.

6.5 If required by the Client, a standard consignment can be delivered via the dispensing place. The permission for the taking it over is proved by the identity card or by the unique password, that GLS sends to the Addressee via e-mail or SMS. In such a case the provision in 7.3 is not followed and there will be no other delivery attempt to the original address.

6.6 In the process of sending consignments, GLS will consider as valid only such instructions it receives from the Client.

7. Weight and size restrictions

7.1 Parcels may be dispatched in a weight of up to 40 kg per. The girth of the parcel (i.e. 2x height + 2x width + 1x length) may not exceed 3 m, and the maximum permitted parcel sizes are: length 2 m, height 0.6 m, width 0.8 m. For BusinessSmallParcels the maximum weight of a parcel is 2 kg and the dimensions: length 2 m, height 0.6 m, width 0.4 m.

7.2 Each parcel is weighed by GLS automatically, in accordance with the provisions of the contract, when the parcel arrives at the regional collection depot or the central sorting centre, using electronic calibrated scales and the measured weight is allocated to the parcel number and automatically registered. The measured weight data serves as the basic data for the automatic invoicing process.

7.3 Within the GLS system, parcels exceeding the weight of 40 kg or the specified size limits will not be forwarded. GLS shall be entitled to send any consignments that cannot be forwarded due to the above reasons by means of another carrier that undertakes the shipment of such consignments, and to charge any related costs to the Client. With respect to these consignments, the General Business Conditions shall not apply and the declared delivery time shall not be valid in these cases.

7.4 Consignments delivered via a Dispensing Place can have the weight 15 kg max and dimensions length 1 m, height 0.6 m, width 0.8 m.

8. Objects excluded from the scope of GLS services

8.1 The following parcels or items will not be transported by GLS (consignments or goods excluded from providing carriage):

a) goods packed inadequately and/or not in the standard forms of packaging customary in trade, i.e. goods that are not packed and protected in a form corresponding namely to their weight, shape, character, material they are made of and their nature,

b) consignments that are clearly overweight or oversized; If GLS accepts this consignment for the provision of the carriage, it reserves the right to charge a surcharge for an oversized consignment,

c) bundled parcels, parcels dispatched in wooden crates, parcels obviously damaged,

d) perishable goods, infectious or malodorous goods,

e) human or animal remains,

f) livestock and plants,

g) consignments in sacks, bags, or loose-packaged consignments,

h) highly valuable goods, e.g. cash, precious metals, documents with monetary value, drawn lottery tickets, true pearls, precious stones, jewellery, etc.,

i) works of art, objects of sentimental value,

j) temperature-controlled goods,

k) munitions, firearms, explosives and similar items, with the exception of consignments containing mechanical weapons for which the tightening force is less than 150 N, and therefore they do not fall under “category D" weapon within the meaning of Act No. 119/2002 Coll., on firearms and ammunition, as amended),

l) parcels addressed to the Addressee’s post-office box,

m) in the case of international consignments, goods subject to excise duty, for example alcoholic drinks and tobacco,

n) movables listed in the ADR Convention (international transport of hazardous goods on public roads) or IATA (air transport of hazardous goods) as hazardous goods. If you have any questions or concerns, please contact customer service to obtain the current text of these conventions,

o) tires with dimensions over 18" and parcel weight exceeding 20 kg, combined tires and tires for vans and trucks without any exception,

p) rims with and without tires,

q) car batteries,

r) pressure vessels,

s) liquid goods, in particular goods packed in buckets, cans, tins, glass containers, etc.,

t) goods the value of which exceeds CZK 125,000 or equivalent of EUR 5,000 for export parcels,

u) goods or parcels the shipment of which is prohibited under all and any applicable laws (e.g. due to their content, intended recipient, or the country to or from which they are to be sent. Applicable laws include all laws, sub-statutory legal norms (such as ordinances, regulations or measures) which can be used to impose a sanction, any trade restrictions and economic sanctions against countries, persons or entities (e.g. embargoes) including measures established by the United Nations, the European Union and the Member States of the European Union.

8.2 If the Client, or a person authorized by it, passes to GLS for transport a parcel containing the goods excluded from providing carriage without the expressed written consent by GLS, the Forwarding Contract is not entered into and GLS bears no liability for any damage caused in relation to the handing over and delivery of the parcel that is excluded from providing carriage. In such a case, the Client is obliged to pay to GLS all costs connected to this and all damage caused to GLS.

8.3 GLS is not obliged to accept parcels that are excluded from providing carriage and it has the right (not obligation) to refuse these parcels. By accepting a parcel to carriage GLS does not waive the right to refuse to provide carriage if it later obtains reasonable suspicion that the Parcel contains objects excluded from providing carriage under these General Business Conditions. In such a case, GLS shall be entitled, at the Client´s costs, after it has informed the Client, either to deliver the Parcel to the Addressee, or return it to the Client, or handle the Parcel in a different manner, including its disposal in the last resort case, based on concrete circumstances and suitability so that the occurrence of potential damage or risk is prevented, if possible.

8.4 In the case of parcels with foreign destination, personal belongings, goods subject to excise and consumption duty, as well as goods accompanied by ATA Carnets, are also refused for shipment.

9. The service

9.1 GLS performs the service as a carrier agent and for fulfilling freight-forwarding tasks it uses the services of individual carriers, whose activity it monitors throughout the entire process and the quality of which activity it guarantees. The activities performed by the above-mentioned carriers appear in the invoice as mediated services, which, due to the nature of such services, are not stated separately.

9.2 GLS accepts parcels for transportation that are sealed and intact, without checking their contents, and has them forwarded to the Addressees sealed and without checking their contents.

9.3 In the event of any visible damage to the parcel or the packaging, GLS allows the recipient to check the content of the parcel upon delivery, and the result of such checking is recorded by the delivering driver in a report prepared together with the recipient. A record on damage is not a claim for damages.

9.4 Scope, characteristics and conditions of the service:

9.4.1. Content of the service: acceptance of parcels handed over at the GLS Depot, in the central parcel sorting plant or at the site designated by the Client, collection and transportation of parcels to the Addressee, postage paid. GLS primarily executes the instructions of the Client, and undertakes parcel forwarding, the costs of which are borne by the Client.

9.4.2. The release of the parcels takes place against signature of the Addressee or of another person who, depending on the circumstances, could be considered or assumed to be entitled to receive the parcels. These include, primarily, the persons present in the premises of the Addressee and, in the case of registered parcels, the Addressee or those in possession of the appropriate letter of authorisation. In the case of delivery via a Dispensing Place, delivery is based on the presentation of the identity card or by entering the specified password.

9.4.3. Parcels dispatched to GLS at the place of pick-up by 5 p.m. will be delivered within the Czech Republic on the next working day (“24-hour” does not refer to the precise transit time, but only means the next working day).

The Client may also dispatch ExpressParcels (morning deliveries) to the locations specified in the list provided by GLS (deliveries performed by 12 noon on the next working day), subject to the terms of the contract.

In the case of export consignments, the transit time is between 1 and 5 working days (indicative data only), which may be extended by the time required for customs clearance.

9.4.4. If the first delivery attempt is unsuccessful, the second delivery attempt is included in the service. If the first delivery attempt fails due to an incorrect address or some other circumstances that can be corrected by the Client, GLS will call upon the Client to make the correction. If the second (third with the FlexDeliveryService) attempt is also unsuccessful, the parcel will be returned to the Client. Any undeliverable parcels are stored by GLS for up to 5 working days (or for up to 10 working days if the Addressee has indicated that he is on holiday), after which the parcels will be returned to the Client, without any separate indication. If the Address refuses to accept the parcel, or if the Client requires transport to be cancelled, a second attempt at delivery is not made and the parcel is automatically returned to the Sender.

9.4.5. Unlimited information on delivery (IOD) will be provided by GLS to the Client regarding the parcels dispatched by it, from the morning of the second working day following pick-up, either by phone or through the web-based Track&Trace system. The Client may request a written proof of delivery (POD) free of charge for up to 5 % of the average daily number of parcels consigned by the Client. GLS is entitled to charge a reasonable document-completion fee, if this is justified by the excessive demands for delivery-related certificates. The countersigned consignment note (“Rollkarte POD”) or the acknowledged and signed electronic or scanned receipt replacing it shall qualify as appropriate proof of delivery.

9.4.6. CashService, that is the collection of cash on delivery, is provided in the event of the Client’s timely completed order sent via an electronic channel and confirmed by GLS, or based on an order recorded in accordance with the provisions and sent by the specified deadline in the GLS Consignment Dispatch System, and only to the countries in which GLS Czech Republic offers this service. Then GLS is fully responsible for the collection of cash on delivery (based on the proof of delivery or cash receipt).

Any failure to collect the COD amount, however, does not result in the creation of a debt on the part of GLS towards the Client, and the Addressee shall continue to be liable for payment of this amount within the framework of the original legal relationship, and the usual insurance conditions shall not cover any uncollected COD amounts.

In the case of any uncollected COD amounts, the liability of GLS shall extend to the limit of the collection service fee. In addition to this, GLS shall be obliged to cooperate in the subsequent collection.

If collection of the COD amount fails due to reasons demonstrably attributable to the wilful misconduct or negligent business conduct of GLS, a damage claim in this respect may be raised in accordance with the Civil Code. The collection amount per one parcel may not exceed CZK 60,000 (sixty thousand CZK).

9.4.7. When ordering the CashService, the Client acknowledges that GLS is an entity responsible only for collecting the amount and that GLS is not authorised to act on behalf of the Client or to conclude any contract with the registered consignment Addressee on behalf of the Client. In addition, GLS points out that it is not the liable entity under Section 2 of Act No. 253/2008 Coll., on selected measures against legitimisation of proceeds of crime and financing of terrorism; which does not mean that the Client is not this liable entity. The Client is obliged to observe all the obligations stipulated by Act No. 253/2008 Coll.

9.4.8 DocumentReturnService (sending of shipping notes) is provided on the basis of separate written contracts. These contracts are not covered by standard terms of insurance. The GLS staff in the provision of services directly collaborates with the staff of the Client and the Addressee, therefore, it is unable to remove the obstacles that occur when doing the job. If it is not possible to meet the scope of these services for any reason whatsoever, GLS does not provide a financial guarantee for their non-compliance and possible consequences. The Client cannot claim damages against GLS in the case of delivery of a sealed consignment which was delivered by the item.

10. Parcel forwarding fee, reimbursement of costs

10.1 GLS and the Client shall, under the parcel Forwarding Contract and any amendments thereto, agree with regard to the prices. (The contract is also to be deemed accepted if the Offer has been accepted either verbally or in writing, or if use of the service has commenced.) The prices are based on a volume weight of 1m3 = min. 300 kg.

10.2 Regarding returned goods and goods of unusual size, the settlement of accounts with the Client takes place in accordance with the currently valid price list.

10.3 With respect to parcels forwarded to non-EU countries, GLS only undertakes export parcel forwarding with DDU or DDP rules.

10.4 Special customs clearance orders are performed by GLS exclusively on the basis of a prior agreement!

10.5 With respect to export parcels, the Client is obliged to carefully conclude an agreement related to the bearing of costs with the Addressee, and the Client is obliged to submit the related order to GLS in compliance with such agreement.

10.6 For shipment of export parcels, the Client undertakes to become acquainted with applicable legislation of the destination country and bears responsibility for the accuracy of the specified delivery rule. If, based on the delivery rule, the foreign Addressee is obliged to pay customs fees, taxes, costs and expenses, and the Addressee fails to meet these requirements, the GLS’s obligation to deliver the parcel directly to the Addressee ceases and the shipment is considered to be performed upon its delivery to the customs warehouse or a similar place according to the target destination. If GLS incurred any costs due to reasons caused by the Addressee or due to breach of the Client’s obligations specified in this paragraph, the Client is obliged to pay GLS all such costs incurred, even if the parcel has not been delivered directly to the Addressee.

10.7 The Client acknowledges that, even if a parcel is exempted from taxes and customs duty, this does not mean that there may not arise customs clearance fees or other costs and expenses in relation to the customs proceedings or other similar proceedings. The Client shall be obliged to pay to GLS all expenses which GLS as a forwarder had to pay for the foreign Addressee or the Client.

10.8 In case that COD value is paid via credit card, the Client undertakes to pay the fees for the executed cashless payment in the value of the current price Offer and this value will be invoiced to the Client together with the other services.

10.9 GLS reserves the right to react to the current price development of fuels and charge a fuel surcharge. The price shall also include so-called toll surcharge the amount of which is set based on the current rates of the toll in the given calendar year. The amount of surcharges and the method of their calculation are part of the current Offer as of the day of processing and they are available at . However, the fuel surcharge and toll surcharge amounts are updated every month according to the price trend. In the event of any discrepancy between the data provided in the Offer and on website , the information provided on the website shall prevail, unless the parties agree otherwise.

10.10 GLS reserves the right to unilaterally modify the Offer in the case of Client’s long-term deviation from the parcel parameters, based on which the Offer was calculated, or if it is justified by significant changes in the operating, overhead and other costs on the side of GLS. If the Offer is modified, GLS shall notify the Client of such modification at least ten calendar days prior to the entry of such modification into force. If the Client fails to notify GLS in writing or via e-mail of their disagreement no later than one working day before the effective date of the proposed changes, or if the Client orders a shipment of parcels after the effective date of the proposed changes, it is considered as the Client’s agreement with the proposed modifications or amendments.

10.11 If the Client expresses their disagreement with the modification of the Offer, they are entitled to withdraw from the Forwarding Contract. If the Client fails to do so, it is bound by the new Offer beginning on the first day of its effect.

11. Obligations of the Parties

11.1 The Client is obliged to package each parcel in compliance with the industrial standards pertaining to parcel handling, providing the parcels with the adequately completed standard GLS parcel labels and documents. The addressing of the parcel – especially the Addressee’s details – must be complete.

11.2 The Client is obliged to pass all the shipping data to GLS before the commencement of dispatch in an electronic way and in the approved format. In case of any missing data GLS has the right to suspend dispatch even without the prior notice and to return the consignment to the Client or the Sender.

11.3 GLS is not liable for any errors in filling-in labels or errors in the transmitted data.

11.4 GLS is not obliged to warn about any incompleteness or incorrectness of documents or data.

11.5 The Client is further liable to GLS and to every carrier authorised by GLS and their customers for all damage and injuries caused by the Client failing to meet some of its obligations hereunder, in particular for damage caused by the Consignment or its contents.

11.6 The Client is obliged to pay the service charge within the specified deadline, by bank transfer to the bank account of GLS.

11.7 If the Client consigns goods excluded in section 9, or fails to meet its obligations set out above, GLS may temporarily refuse to perform the service.

11.8 The Client is liable for the misuse of the parcel label in the full scope. The Client is obliged to:

a) furnish each parcel with one valid parcel label; all old labels should be removed;

b) use solely the allocated numerical series of the parcel labels and once these are used

up to apply for allocation of a new numerical series;

c) refrain from using numerical series other than the allocated one. It may not use the

same numerical series repeatedly.

d) make sure that two different parcels are not equipped with an identical parcel number;

The Client may not pass the parcel label to other persons. In case this happens, it shall be liable for the parcel label as if it has used it for the transportation of its own parcels. If the Client breaches the above stipulated obligations, GLS is entitled to block the numerical series allocated to the Client for printing of the parcel labels and to charge a fee (contractual fine) for each individual breach amounting to CZK 500.

12. Right of disposal

12.1 The Client may, in the absence of the Addressee, authorise GLS to deliver the parcel to a neighbour or another appropriate person, or to the mailbox or to the dispensing place. In the case of such – written or verbal – authorisations, the certificate of receipt (IOD, POD) will be prepared in a modified format.

13. Invoicing, payment

13.1 GLS performs the service exclusively subject to the payment of the price for forwarding services by the Client; it does not forward parcels where the price for transport is to be paid by the Addressee.

13.2 The invoice for the service is always prepared in arrears, in one or two invoicing cycles per month.

13.3 GLS invoices the performance by service type, in a single amount, with a credit period of 7 calendar days from the date of the invoice. Invoices are always settled by bank transfer. The invoice addendum contains the details of the invoice, indicating the parcel number, weight, used services and price.

13.4 The Client is obliged to settle the invoice by bank transfer, within the specified deadline. In the event of delay with the payment of an invoice, the Client is obliged to pay to GLS interest on late payment amounting to 0.05 % daily of the owed amount and expenses incurred in relation to the collection of the overdue receivables.

13.5 The Client acknowledges that GLS has the right of lien with respect to the parcel within the meaning of Section 2481, Civil Code, and in case of failure to pay the price for forwarding services, GLS is entitled to satisfaction of its receivable from the proceeds of the lien converted into cash pursuant to the provision of Section1359 et. seq. of the Civil Code. GLS is further entitled to charge to the Client a difference between any discounted price and the price according to the basic price list of GLS also retrospectively for the issued and due invoices. In the event of delay the Client is obliged to hand over to GLS all the allocated parcel labels and GLS is entitled to block up the numerical series allocated to the Client for printing of the parcel labels and it is also entitled at any time without previous notice to suspend the providing of forwarding services. GLS is further entitled unilaterally to offset its due receivables owed by the Client the payment of which is delayed by the Client, all CashService amounts collected upon delivering of parcels from the Addressees, which it is normally obliged to pay to the Client. GLS is obliged to notify the Client on the performance of the offset.

13.6 All invoicing of the forwarder shall be carried out electronically. In the event the Client requires invoices in paper format, the forwarder may charge a fee for creation and delivery of the invoice in paper format.

13.7 If GLS incorrectly (to the detriment of the Client) invoiced its requirement for paying the price for service fee, the Client is entitled to notify GLS of this fact in writing, specifying the incorrectness, within 30 days of receipt of the invoice (complaint against the invoice). If the Client fails to do so, it is assumed that the invoice is error-free and GLS is entitled to the payment for the service charged in the invoice. If the invoice is incorrect, GLS shall invoice correctly the price for shipment service within thirty days of delivery of the incorrect invoice notification to the Client.

14. Parcel dispatch system

14.1 The data transmission between the Client and GLS, services ordering and printing of particular parcel labels are performed solely by applications provided by GLS if there is not any exception in compliance with Article 14.5 of these Conditions. The applications are: GLS Connect, GLS Connect Online, GLS Online API and MyGLS.

14.2 The flawless operation of applications requires a reliable connection to the Internet on the side of the Client.

14.3 Information on applications is available on the GLS website and in the documentation of the given application. The support is provided by the GLS customer service.

14.4 GLS is not reliable for any damage from misuse or incorrect setup of an application, incorrect printer setup, or damages caused by unprofessional intervention into configuration and source files of an application.

14.5 If the Client or the Sender is not able to use standard GLS systems for parcel dispatch, an exception may be awarded and usage of an Own software solution may be allowed based on signing the amendment to the Forwarding Contract in the form of the Agreement on using own system for printing labels.

14.6 In case the Client does not draw the Agreement on using own software, they do not have the right to exercise complaints about any disaccord which emerged by incorrect data transmission or the wrong format of the parcel label.

15. Warranty

15.1 Guarantee of the transport time for national and international parcels shall not apply. These are usual transport times. Within the territory of application of the CMR the warranty regulated in the CMR shall be applied.

16. Damage incidents

16.1 GLS provides compensation coverage (in line with the arranged parcel insurance) for the Client, with respect to each parcel, in the event of provable damages attributable to GLS, i.e. damages resulting from negligent or unprofessional handling, including partial or total loss or destruction of the parcel. Damage is only limited to damage of parcel, i.e. costs of its repair or repeated purchase of the damaged item, that is only to real direct damage (direct damage is the value by which the value of the item is reduced) and it shall not relate to any subsequent damage (inter alia to lost earning, income, profit, future business, sanction for delay, contractual penalties, fines, etc. i.e. indirect damage and lost profit are not compensated. Liability for damage caused by Force Majeure is excluded.

16.2 Apparent breaking or damage of the packaging may be contested no later than upon the parcel delivery. A record on damage on a GLS form shall be made immediately regarding the scope of damage or partial loss of the contents of the parcel.

16.3 In case of damage that is not apparent upon delivery, justified grounds for legitimate claims for compensation are established in the event that the written claim for compensation is submitted by Client to GLS within 3 days from delivery, or returned delivery, and if the damage is demonstrably due to reasons attributable to the service provider. In case of intact packaging of the parcel GLS shall not be liable for mechanic, electric or electronic damage of the contents even if the internal packaging of the parcel was sufficient. The Addressee, or the Client, is obliged to provide to GLS a sufficient opportunity to check the damaged parcel either personally or through an authorized person. The Addressee, or the Client, may not handle this parcel until this time and it is also obliged to keep a packaging of the parcel. Provided the Client fails to submit its claim within the above stipulated time period, if it does not provide the parcel to GLS for inspection, or if it handles the parcel without authorisation, its claim to damages becomes invalid.

16.4 The amount for shipping also contains basic insurance. The insurance amount covers the costs of repair or compensation to which also a fee for service may be added, however, not exceeding CZK 6,000 (six thousand CZK). However, if the Client hands over a parcel for shipment in accordance with provision 8.1 (s) of the General Business Conditions, the value of which exceeds CZK 6,000, it is obliged to inform GLS on this fact in writing (via e-mail) and communicate the actual value of the parcel; in addition, it is obliged to obtain additional insurance for the parcel. If the Client fails to do so, the parcel is considered as a parcel containing things (goods) excluded from shipment in accordance with the provisions of Article 8 of these General Business Conditions.

16.5 The extent of GLS liability for damage is limited, in the case of loss, destruction or damage to the parcel within providing of carriage or to a parcel taken over by the Forwarder for transportation or to acts related to transportation or in any other case with the amount corresponding to the direct damage up to maximum CZK 6,000 per one loss or more cases of loss, however showing the same cause of damage. In the case of additional insurance of the consignment, the maximum value of damage increases according to the amount of the additional insurance.

16.6 The Client may – subject to the payment of an extra charge – take out insurance for a higher value. Although such insurance policy is only concluded on the basis of payment of a surcharge and GLS approval certifying the extension of coverage. Merely stating the data of the parcel value (price) is not considered an order to take out insurance policy.

16.7 In the event GLS delivers a parcel with a delay, fails to collect money for CashService, fails to send back a confirmed consignment note, but it may prove in a credible manner the delivery of the parcel in its own system (IOD, POD), this shall not be considered a damage incident. In such a case the claim of the Client can only be enforced against the Addressee, and GLS shall only bear liability up to the limit of the service fee.

16.8 Without the consent of GLS, the Client has no right to assign its insurance claims to any third party.

16.9 GLS shall not provide any insurance coverage in respect of valuables that are already covered by other insurance policies. The Client is entitled to take out a supplementary insurance policy.

16.10 If GLS acknowledges claim for the payment of damage compensation, it ensures that damages are paid within ten working days from the end of claims procedure.

16.11 The procedures to be followed in relation to insurance events are regulated by GLS in the Complaints Regulations that are published at .

17. Limitation clause

17.1 Any legal claims against GLS are subject to statute of limitation after the passing of one year. The statute of limitation starts running on the day the entitled party learned or could have learned of its claim, however, no later than on the day of delivery.

18. Written form

18.1 In some cases, GLS General Logistics Systems reserves the right, in respect of certain issues, to conclude an agreement with terms different from these General Business Condition. Auxiliary and supplementary agreements, as well as any other agreements, shall only be valid if in writing.

19. Severability / Jurisdiction

19.1 If any of the provisions of these General Business Conditions is or becomes invalid, this shall not affect the validity of the other provisions thereof. Such invalid provision shall be replaced with a provision that fulfils as closely as possible the business purposes of the original provision.

19.2 Any controversies, disputes, or claims arising from the contractual relation of GLS to the Client shall be first settled amicably. Provided it is not possible to settle these disputes amicably, the contracting parties have agreed that in accordance with Section 89a of Act No. 99/1963 Sb. (Coll.), Code of Civil Procedure, as amended, the court of local jurisdiction in case of disputes arising under concluded contracts or the present General Business Conditions shall be the court competent according to the registered office of GLS.

19.3 In case of doubts, the issue of the General Business Conditions in the Czech language shall prevail.

19.4 GLS reserves the right to change the present Conditions, or current pricelists of services, at any time, also without giving the Client previous notice.

19.5 In case there is an interpretative discrepancy between the General Business Condition and other applicable documents amending the contractual relationship between GLS and the Client, the interpretation is ordered as follows: the Forwarding Contract including amendments, the General Business Conditions, other applicable documents.

19.6 GLS may limit or suspend parcel forwarding service under the terms of these General Business Conditions if this is required due to an event of force majeure or a regulatory action. GLS may, due to traffic limitations or meteorological conditions, either suspend the service in certain areas or depart from the generally applied delivery rules. In such a case, GLS shall inform the Clients about all these limitations or suspension of the service.

In these cases, the Client shall not be entitled to raise any claims for damages mentioned in paragraph 16.

20. Data protection, obligation of confidentiality

20.1 The Client understands that under the terms of Act No. 101/2000 Coll. on the personal data protection and on the amendment to some acts, as amended (hereinafter referred to as “Act on Protection of Personal Data”), and under the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (GDPR) GLS processes, collects and maintains the personal data of the Client stated in contractual documents, or obtained from other relations related to the mutual collaboration of the Client and GLS, as well as other personal data necessary for the providing of forwarding services. Such personal data shall be processed and maintained by GLS in the customer database of GLS for the purpose of fulfilling the obligation implied by the Forwarding Contract, further for the purpose of the legitimate interests pursued by the Controller, and further for the information, administrative and registration purposes related to maintaining of legal obligations of GLS. When providing forwarding services, GLS is the Controller of personal data.

20.2 GLS processes personal data exclusively for the purpose of providing forwarding and shipping or additional services (services with value added) based on the agreed forwarding contracts in the scope in which they were provided to GLS based on the forwarding contracts, in particular within the following scope.

20.2.1 the name, surname, address for the purpose of parcel delivery or returning,

20.2.2 the telephone number for the purpose of notification and providing information on the delivery status,

20.2.3 the e-mail address for the purpose of notification and providing information on the order status, confirmation of contract conclusion and business negotiation when direct marketing with goods and services offers of the Forwarder or newsletter may be sent to the provided e-mail, while the Client has an option to reject this service in every business message sent,

20.2.4 the account number for the purpose of choosing and sending COD,

20.2.5 the IP address solely for the purpose of claims proceedings when a client rejects a service order or for checking of unauthorized accesses,

20.2.6 Cookies for the purpose of website transparency improvement, for signing in/out to a web service, website attendance assessment,

20.2.7 the identification number of the Client for the purpose of invoicing for the performed services and unambiguous identification of the company of the Client.

20.3 Personal data processing is lawful when a contract is concluded between GLS and a person providing the personal data, and thus personal data processing is necessary to fulfil the contract, or the necessity is given for the purposes of legitimate interests pursued by GLS or a third party (the Client, the Recipient), e.g. for the purposes of litigations, complaints handling and marketing, and the necessity is further given for the compliance with legal obligations (e.g. tax and customs laws).

20.4 The Client is allowed to pass exclusively the personal data which he/she controls as a Controller of the personal data. Providing personal data by the Client is voluntary; nevertheless, if the personal data is not provided, GLS is not able to provide forwarding and shipping services.

20.5 The Client undertakes to procure a legitimate purpose (e.g. the consent) for processing personal data as defined in the Personal Data Protection Act and in Article 6 Par. 1 GDPR in all persons participating in the business relation between GLS and the Client, esp. in the Recipient, so that GLS could duly comply with the obligations arising from the Forwarding Contract and from other applicable national and international legislation and of international penalty clauses (embargo), and further undertakes that if GLS transfers personal data of Recipients or any other participants, it will only be the data which is acquired and processed in compliance with GDPR; it is accurate, is in accordance with the given purpose and limited to what is necessary in relation to the purposes for which it is processed so that GLS could employ it to provide required forwarding and shipping services in compliance with GDPR. In case of any infringement of duties listed in this paragraph, the Client is liable for any damage caused to GLS and commits themselves to compensate all the damage caused to GLS.

20.6 GLS and the Client undertake to meet their information obligations against all data subjects under the national legal regulations and especially under Article 12 and following of GDPR, which means that general information obligation as well as any prospective partial replies to requests or complaints by data subjects are provided by GLS as related to their provided services, or by the Client as related to their provided services. GLS as well as the Client are mutually obliged to provide all the possible collaboration when processing replies to requests and complains of data subjects.

20.7 GLS has the right to maintain the personal data for the time which GLS may need for exercising any rights against third parties, or for the time which a third party, esp. the Client or the Recipient, may need to exercise their rights against GLS, or for the time which is declared normatively by the law (e.g. tax and customs legal regulations).

20.8 The principles of maintenance and processing of personal data as well as the rights and duties related, incl. the rights of data subjects and safeguards of security of personal data, are included in the document on data protection which is available on the website .

20.9 Client is responsible for the consequences and damages resulting from any misuse of access permissions and passwords to GLS systems and interfaces. GLS establishes these approaches for persons authorised under the Contract, or for the Commissioner authorized to do so. The ordering party is obliged to take the necessary measures against their abuse.

20.10 GLS may only familiarise itself with the contents of the forwarded parcels to the extent necessary for performing the service.

20.11 GLS:

a) may not open any sealed parcels – unless provided otherwise by law, the Contract or the present General Business Conditions;

b) may only examine any non-sealed parcels for the purpose of, and to the extent necessary for, ascertaining the data necessary for dispatch, sorting, forwarding and delivery;

c) may not disclose to third parties any data obtained during the performance of the service – except for the Client, the Sender, the Addressee (or other authorized recipients) and the authorised state bodies ;

d) may not hand over the consignment – for the purpose of examining its contents – to persons other than the Client, the Sender, the Addressee (or other authorised recipients) and the authorized state bodies ;

e) may not provide any information about the performance of the service to persons other than the Client, the Sender, the Addressee (or other authorized recipients) and the authorized state bodies.

20.12 GLS may open and close a parcel if

a) the wrapping of the parcel is damaged to such extent that the opening of the parcel is justified by the need to protect its contents, and the contents of the consignment cannot be protected without opening the parcel;

b) this is necessary for the elimination of a hazard caused by the contents of the parcel;

c) parcel cannot be delivered or returned

20.13 The parcel may be sold by GLS in order to recover the unpaid remuneration for procuring of transportations.

20.14 GLS regulates the process of opening of parcels, and records the actions taken in a report. The fact that the parcel has been opened must be indicated on the consignment, and, if possible, the Sender must be notified accordingly, while also giving reasons.

20.15 GLS is entitled after 6 months from its takeover to sell or, if it is not possible, to destroy the consignment that is not possible to deliver or return. If it is necessary for reasons of health, environment or property protection, GLS is entitled to dispose of the parcel even before the expiration of this period.

These General Business Conditions are the amended version of the General Business Conditions issued on 1 April 2005, and are valid with effect from 25 May 2018.

These General Business Conditions and the standard price list are published by GLS on the website.

Further information regarding the use of the service – i.e. a detailed description of the services, printed materials, forms, guidelines – are provided by GLS to its Clients in printed form in the "User Manual", and are also available via the website.