Questions & Answers

Parcel Shop Partner

Find answers to the most frequently asked questions here.

Thank you for your interest in working with GLS! We are delighted and will be checking whether a (further) GLS Parcel Shop is intended for your location. Please contact us to find out your options. The best way to do this is to use our online application form .

As a Parcel Shop operator, you can offer your customers parcel shipping as an additional service and thus expand your customer base. Furthermore, receiving parcels and providing a hand-over point is often an additional service for the local neighbourhood. Thanks to the digital Parcel Shop search facility on the GLS website, at GLS-ONE and in the GLS App, the general profile of your business will also be enhanced. GLS will also support you with central marketing campaigns to enhance your publicity.

Every new ParcelShop receives – free of charge – modern technical equipment (namely a smartphone and a Bluetooth printer) and a GLS advertising package. This includes information materials such as flyers, price lists and T&Cs, stickers and so on to ensure the GLS ParcelShop is clearly visible both inside and outside. Additional GLS promotional materials can be provided following consultation.

As an expert contact partner, you will advise customers on any questions relating to parcel shipping:

  • Taking receipt of parcels from senders.
  • Keeping parcels ready for collection by parcel consignees who were not at home.
  • Taking receipt of parcels that consignees want to return to the sender.

Parcel Shop partner are paid per parcel. The amount of remuneration is a fixed sum for parcels received. For parcels being sent the remuneration depends on the size and the destination address they are shipped to.

We would be happy to answer all your questions in person. Please get in touch with us via our Parcel Shop Application if you’re interested in working as a parcel shop.

We would be delighted to offer support and advice on any promotional activities, e.g. email campaigns, direct mailing, ad placement, online advertising etc. Please get in touch with your contact at GLS and coordinate the desired activity with them.

Yes, definitely! GLS publishes these details as part of the online Parcel Shop search on all our websites. This means parcel senders and consignee can always find out when the GLS Parcel Shop will be open.

Information about holidays is particularly important. A few days before the holiday, delivery drivers will stop bringing parcels to the GLS Parcel Shop so that consignees are still able to collect their parcels before the holiday starts. Please contact us if you would like to report a holiday or a change to your opening hours. To do this, please get in touch with your contact at GLS.