Receiving parcels – numerous services for consignees

You are expecting a parcel? We offer you all the flexibility and convenience you need when it comes to receiving parcels. With GLS, you have many options for taking receipt of your item or getting it redirected if necessary.

Convenient shipment tracking with Track & Trace

24-hour standard delivery time within Austria: with GLS Austria, you will receive your parcel quickly and reliably.

Thanks to our parcel tracking, you are able to see online where your parcel is at any time. If tracking shows that you cannot be at home at the expected delivery time, with our FlexDeliveryService you have plenty of delivery options to choose from - such as a delivery to a Parcel Shop or a Parcel Locker nearby.

Issue a general drop off permission

Issue a drop off permission

You are not home quite often but still don't want to miss out on a direct and secure delivery? Simply specify a drop off location of your choice, issue a drop off permission and we will deliver your parcel even if you are not at home.

Change delivery options

Change delivery options

You are unable to receive your parcel in person and would like to request a redirection? As soon as you have received a notification card or parcel notification email, you can select a new delivery option - the available ones can be seen in our shipment tracking. Of course, the service is free of charge.

Frequently asked questions

My shipper has chosen the FlexDeliveryService and I have received an e-mail about it.

The link in the mail takes you directly to the tracking system. As soon as your parcel has been handed over to us, you will be shown the expected delivery day.

Parcels within Austria are usually delivered within 24 hours. In exceptional cases, the delivery can be delayed. GLS delivers Monday to Friday during normal business hours.

I have received a notification card from GLS.

On the notification card itself you will be informed where your parcel is located (e.g. name of the neighbour or the GLS Parcel Shop address). You will also find a Track ID with which you can use the shipment tracking function to see the current status of your parcel.

If the parcel is back in the GLS depot, you have (depending on the type of parcel) the opportunity to select alternative delivery options for a second delivery attempt. To do so, go to the "Not at home?" section in the shipment tracking.

My shipper has given me my shipment / parcel number.

As soon as your parcel has been handed over to us, you can find your parcel via tracking system. By entering your shipment number, you can display the expected delivery date.

Entering the parcel number or Track-ID, you can see the current location of your parcel at any time online in our parcel tracking.

With the FlexDeliveryService you have the possibility to select an alternative delivery, like:

Delivery at a GLS ParcelShop
Delivery on another day
Delivery to another address
Self collection at GLS depot
Drop off permissions

Please note that depending on the service booked (parcel type), not all alternatives are available for each parcel.

In a first step, GLS will try to ask your neighbour to accept your parcel for you. If this is not possible, the driver will take the parcel to a nearby GLS Parcel Shop. Parcels that cannot be delivered via an alternative method (e.g. commercial parcels, express parcels etc.) will be retained for delivery on the next working day.

If we are unable to deliver the parcel on a second attempt, GLS will take your parcel to the GLS depot. There you can pick it up from the following day and within 4 working days. Please get in touch with our service department via this contact form before pick up so that we can prepare the parcel for collection. Once the storage period has elapsed, we will return the parcel to the sender.

If your parcel was sent with FlexDeliveryService, you have various delivery options at your disposal (e.g. drop off permission, Parcel Shop delivery, select an alternative address, etc.).

You can easily issue a drop off permission right here.
If you have already received a notification card, you can issue an one-time or general drop off permission by using the back of the GLS notification card.

Once the parcel has been dropped off in the agreed location, GLS no longer bears any liability for loss or damage of the given parcel. You can revoke the drop off permission at any time.

Please get in touch with us by using this contact form

You have not found the right answer yet?

Please take a look at our FAQs, where you will find answers to frequently asked questions about receiving parcels. We have collected, categorized and comprehensively answered recipient enquiries from the last few years and decades.

Here you'll find a catalogue of questions and answers:

FAQs receiving parcels

Man-putting-a-label-on-a-parcel Man-putting-a-label-on-a-parcel

Recipient requests

You don't know where your parcel is or would like to know where it was delivered? Or do you simply need more information about delivery or collection from a Parcel Shop or Parcel Locker?

No matter what enquiry you have, please fill in our contact form and we will take care of it. Fast and solution-oriented

Customer service team

Not at home and your parcel is in a Parcel Shop or Parcel Locker?

We couldn't get in touch with you or a neighbour who would accept your parcel ? In that case we usually take the parcel to a GLS Parcel Shop or Parcel Locker.There you can collect it the next day after the delivery attempt and up to eight working days (or three working days at a Parcel Locker) afterwards.

You can find the exact location of your parcel in the GLS tracking. The delivery driver will also leave a notification card. You can track your parcel online using the tracking ID.

The exact postion of the Parcel Shop or Parcel Locker where your parcel was deposited can be found in using our search function: