Questions & Answers

ParcelShop Partner

Find answers to the most frequently asked questions here.

How can I become a GLS ParcelShop partner?

Thank you for your interest in working with GLS! We are delighted and will be checking whether a (further) GLS ParcelShop is intended for your location. Please contact us to find out your options. The best way to do this is to use our online application form, or send an email to: keyaccount@gls-austria.com

What benefits will I have as a ParcelShop partner?

As a ParcelShop operator, you can offer your customers parcel shipping as an additional service and thus expand your customer base. Furthermore, receiving parcels and providing a hand-over point is often an additional service for the local neighbourhood. Thanks to the digital ParcelShop search facility on the GLS website and at GLS-ONE and in the GLS App, the general profile of your business will also be enhanced. GLS will also support you with central marketing campaigns to enhance your publicity.

What equipment does GLS provide to its partners?

Every new ParcelShop receives – free of charge – modern technical equipment (consisting of smartphone and Bluetooth printer) and a GLS advertising pack. This includes information materials such as flyers, price lists and T&Cs, a weatherproof banner and stickers to ensure the GLS ParcelShop is clearly visible both inside and outside.
Additional GLS promotional materials can be provided following consultation.

What duties do I have as a ParcelShop partner?

As an expert contact partner, you will advise customers on any questions relating to parcel shipping:

  • Taking receipt of parcels from senders.
  • Keeping parcels ready for collection by parcel consignee who were not at home.
  • Taking receipt of parcels that consignee want to return to the sender.

What will my earnings be if I collaborate with GLS as a ParcelShop partner?

ParcelShop partners are remunerated per parcel. This remuneration is a fixed sum for parcels received. For parcels being sent,

I would like to advertise the GLS ParcelShop. What should I do?

We would be delighted to offer support and advice on any promotional activities, e.g. email campaigns, direct mailing, ad placement, online advertising etc. Please always get agreement from GLS for the desired activity and contact us at: keyaccount@gls-austria.com

As a GLS ParcelShop, do I need to announce any changes to my opening times or holiday information for my business?

Yes, definitely! GLS publishes these details as part of the online ParcelShop search facility on all our websites. This means parcel senders and consignee can always find out when the GLS ParcelShop will be open.

Information about holidays is particularly important. A few days before the holiday, delivery drivers will stop bringing parcels to the GLS ParcelShop so that consignee are still able to collect their parcels before the holiday starts.
Please contact us if you would like to report a holiday or a change to your opening hours.
To do this, contact the ParcelShop service: keyaccount@gls-austria.com