Attention

Internet and email fraud incidents are on the rise. Fraudsters are misusing the GLS name to send fake emails to both individuals and businesses. If you have received or are still receiving a suspicious payment request, do not comply with it under any circumstances. If you have complied with a suspicious payment request, we strongly recommend filing a report with your local police. GLS distances itself from such fraud attempts.

Here are some tips to help detect fraud and avoid being victimized:

• We do not transport cash (currency in legal tender), securities or bank checks.
• We do not intervene in economic money transactions, either between individuals or between companies.
• We are not intermediaries or depositories in the sale of second-hand products.
• We do not request payment details by e-mail or SMS to create a customer account at GLS.
• We do not use online platforms dedicated to the sale of products to promote our shipments or services.
• We will never ask recipients by e-mail to pay the purchase price of goods via an online payment system, credit card or bank transfer. If you are expecting a parcel from a non-EU country or if you are based in a non-EU country you may be contacted to pay duties & taxes by Email, SMS or letter by either GLS or an authorized agent.
• We do not use online platforms dedicated to the sale of products to promote our shipments or services.
• Cash on delivery parcels sent using the GLS Cash Service are only given to recipients against cash payment to the delivery driver.

GLS has taken steps to help users recognise fraudulent SMS messages and thus reduce the phenomenon of ‘Phishing’. From now on, thanks to the RCS (Rich Communication Services) protocol, users with Android-based mobile phones that are compatible with RCS reception and have a telephone operator that supports the service, will be able to verify the correctness of the sender of SMS messages by checking a blue tick next to the logo in the contact information.

Please be aware that GLS is not liable for any damage caused by the fraudulent actions of third parties who misuse our company’s name. Your safety is our top priority, and we appreciate your vigilance in preventing fraud.