Parcel delivery service by GLS
Fast and reliable – that is how you want to receive your parcel. And that’s precisely how the parcel delivery service with GLS on behalf of senders works.
Standard parcel delivery
Ideally a parcel is delivered to you personally.
You then confirm with your signature that the parcel delivery has been successful and that you have accepted the parcel. Another member of your household can also accept your parcel on your behalf.
If nobody is present
GLS asks a neighbour if they can accept the parcel for you. If no neighbour can accept your parcel, GLS will take the parcel back to the regional depot and will undertake a second delivery and third attempt the next working days.
If the parcel cannot be delivered to the specified delivery address, the delivery driver will leave a notification card. It holds key information such as the neighbour’s name and a GLS phone number.
Second and third delivery attempt
GLS will undertake another delivery attempt if the first one failed. If the sender activated the FlexDeliveryService for this parcel, you can choose between several delivery options for the next delivery attempt. If no option is chosen, GLS will automatically make a second delivery attempt to the originally given address. In case this is also unsuccessful, a third attempt will follow.
You can choose between the following options:
- Delivery to the originally-specified address – you select the day.
- Delivery to another address or recipient of your choice.
- Parcel delivery to a GLS ParcelShop of your choice. The parcel remains in the ParcelShop and is available for collection for the next five working days. There is no new delivery attempt.
- Issue a drop off permission. The GLS driver can deliver your parcel to the address you specify, even if nobody is present.
- Refuse acceptance. The parcel is returned to the sender.
- Collect the parcel yourself at the GLS depot. The parcel remains in the depot and is available for collection for five days. There is no new delivery attempt.
Delivery service and transport times
GLS as the delivery service provider delivers parcels on working days from Monday to Friday – in the Czech Republic usually within 24 hours. This standard delivery time is not assured or guaranteed, however. Parcels are transported by road, so traffic holdups can lead to delays.
Credit card payment
For parcels sent with the CashService (cash on delivery), the delivery takes place upon payment by the consignee directly to the delivery driver. Payment is made in cash. Cashless payment by credit card is possible if allowed by the sender of the parcel. No additional costs for credit card payment are charged to the recipient.