Privacy Policy

General

General Logistics Systems Portugal, Lda.

Date of last update: July 2026

General Logistics Systems Portugal, Lda. (hereinafter referred to as “GLS Portugal”) is a subsidiary of General Logistics Systems B.V., Amsterdam (“GLS”). GLS Portugal provides high-quality and secure parcel and pallet transport services, as well as related value-added delivery services.

As a data controller, GLS Portugal takes data protection seriously. For this reason, personal information is collected solely in accordance with the applicable legal provisions, in particular the General Data Protection Regulation (“GDPR”). Accordingly, this Privacy Policy is intended to ensure that GLS Portugal complies with its obligations regarding information and transparency.

GLS Portugal processes personal data solely for the purpose of providing its services and always with the utmost care, taking into account the context and purposes of the processing activities.

II. Contact Details of the Data Controller

Should you have any questions or comments regarding the processing of your personal data, please contact our Data Protection Officer by post at:

General Logistics Systems Portugal, Lda.
Rua da Bica, No. 10
2665-608 Venda do Pinheiro
Portugal

Alternatively, you may contact us by email at: dataprotection@gls-portugal.com

Further information on the protection of personal data is available on the GLS website and through any other means deemed appropriate.

III. Collection and Processing of Personal Data

For a better understanding of this Privacy Policy, please note that “personal data” means any information relating to an identified or identifiable natural person, whether directly or indirectly. Personal data includes, for example, information such as a person’s name, address and telephone number. Furthermore, “processing of personal data” means any operation or set of operations performed on personal data or sets of personal data, such as collection, recording, organisation, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction.

For the purposes pursued by GLS Portugal, as further described in the following section of this Policy, the following categories of personal data relating to Users of this Website are generally processed, where applicable, including when such Users act as Customers and/or parcel Recipients (jointly referred to as the “Data Subject”):

  • Identification data: first name, surname, civil and/or tax identification number and digital signature;
  • Contact details: telephone number, email address, postal address, postcode, city and country;
  • Authentication data: username/login details and password;
  • Shipment data: shipment number/tracking ID, country of origin and destination, and postcode of origin and destination;
  • Browsing and usage data: information relating to the use of and browsing on the Website, cookies and similar tracking technologies.

IV. Processing Activities, Legal Basis and Retention Period


To enable our customers to track their shipments, GLS Portugal uses services such as FlexDeliveryService, GLS Point and DropPoint. In this context, we will process your email address or telephone number to inform you about the delivery status of your parcels. Please note that GLS Portugal receives the telephone number and/or email address directly from the sender who requested these additional services. The sender is also a data controller and is responsible, in particular, for the lawful collection of such data and for ensuring that it has the appropriate legal basis to transfer your data to GLS Portugal. Should you have any questions regarding this procedure, please contact your contractual partner—the sender—or GLS Portugal directly.
GLS Portugal processes these data solely for the purpose described above and only while the shipment is being processed, based on our legitimate interest in providing the requested service. Failure to provide the identification and contact information described above will prevent us from providing the shipment tracking service.


In order to deliver your shipment to its intended destination, we process your identification and contact details—name, address, postcode, city, country, telephone number and email address—for the period necessary to process the shipment and, where applicable, for the statutory period of 10 years for invoicing management purposes. Where you enter into a contract with us, your data are processed for the purpose of providing the contracted services. Where you have not entered into a contract with us directly, your data may be processed on the basis of our legitimate interest in providing the services contracted by a third-party company. Please note that failure to provide identification and contact details will prevent the delivery of any shipments you may have ordered.


In the context of GLS Portugal’s legitimate interests, the processing of identification data has become particularly important to enable GLS Portugal to provide adequate proof of the identity of the persons to whom shipments are delivered and thereby minimise financial and reputational damage. This information is stored exclusively for the purpose of proving the identity of the shipment recipient.


: Each time a Data Subject accesses the GLS Portugal Website, the following data may be temporarily recorded in a log file:

- Date and time of the request;

- IP address or name of the requesting computer;

- The requested page (URL);

- HTTP response code;

- Client operating system and version;

-Browser and version.

These data are processed while you are connected to the Website and are necessary to provide you with access to it. The processing of these data is therefore based on our legitimate interest in providing the requested service. The data described above are also analysed anonymously for statistical purposes. Statistical reports are used to assess the use of the GLS Portugal Website. In particular, they show the order in which pages are visited and the navigation path followed between pages. This provides GLS Portugal with information on how the Website may be improved.

For further information on the cookies collected and used, please consult the GLS Portugal Cookie Policy.

  • Customer Area management:The GLS Portugal Website is divided into two areas: a public area and a restricted area. The restricted area serves, in part, to fulfil the contract between the customer and GLS Portugal and may only be accessed after logging in with a username and password. Within the restricted area, the data required to authenticate the Data Subject, as well as other data related to the provision of our services, are collected on the basis of our legitimate interest in performing contracts entered into with business customers. The data will be retained for the duration of the contractual relationship between the Parties.

  • Customer support and assistance: To respond to requests submitted directly by customers through the Website, GLS Portugal provides a contact form and a ParcelShop search function. The personal data entered in the contact form—identification and contact details—are requested on the basis of our legitimate interest in responding to your request and will be retained only for the period strictly necessary to handle such request.

  • Quality assurance and monitoring of GLS Portugal’s services: To ensure the quality of our services and compliance with road traffic legislation, GLS Portugal reserves the right to audit the validity of drivers’ transport documentation, including the data contained in their driving licences, citizen cards and criminal record certificates. The data concerned will be retained by GLS Portugal for the duration of the audit. Where the data are required for the establishment, exercise or defence of legal claims following the conclusion of the audit process, they may be processed for the duration of the relevant legal proceedings in order to safeguard our legitimate interests in establishing, exercising or defending such claims.

  • Application management: Should you submit an application through the GLS global platform, available at gls-group.com/PT//en/about-us/career/ , we will process the following categories of personal data, which are necessary for the recruitment process and for taking pre-contractual steps at the request of the Data Subject:

- Identification and contact details;

- Application data and documents, such as a cover letter, curriculum vitae, salary expectations, current notice period, information on academic qualifications, acquired skills, diplomas and certificates, employment history and references.

We retain these data for six months following the completion of the recruitment process and after you have received a final response. Where the data are required for the establishment, exercise or defence of legal claims after the application process has been completed, they may be processed for the duration of the relevant legal proceedings in order to safeguard our legitimate interests in establishing, exercising or defending such claims.

  • GLS Group International Talent Pool:Should you wish to be considered for future positions and opportunities, you may consent to being included in the GLS Group talent pool through the following page: candidate.hr-manager.net/. Where you provide your consent, we will store the data referred to in the preceding paragraph in our talent pool and contact you should your profile match a new job vacancy. Should your profile match an international position or a vacancy at one of our subsidiaries, we may share your application data with our recruiters at the relevant entity. Further information about our subsidiaries and data protection in each country is available at https://gls-group.com/GROUP/en/data-protection/ . In this case, we will retain your data until you withdraw your consent.

  • Job Agent email alerts: Should you wish to remain informed about current employment opportunities within the GLS Group, you may subscribe to our Job Agent, available at candidate. hr-manager.net/ApplicationForm. Where you subscribe to our Job Agent, we will process the data you provide when subscribing, namely your email address, first name and surname—optional—as well as your region of interest and/or job category—optional.

To complete your registration with the Job Agent, we will send you an email confirming your subscription. In order to demonstrate that your consent was obtained, we will retain the date and time of your registration and confirmation. The processing of data in connection with sending the confirmation email for your registration is based on our legitimate interest in demonstrating that your registration was properly completed. You may access your profile at any time to change your preferences—region of interest and/or job category—or withdraw your consent in accordance with the terms described in this Policy. We will retain the data until you withdraw your consent.

Last updated: July 2026

GLS Portugal processes personal data solely and exclusively for the purpose of providing its services and always with the utmost care, considering the context and purposes of the processing activities.

Last updated: July 2026

GLS Portugal processes personal data solely and exclusively for the purpose of providing its services and always with the utmost care, considering the context and purposes of the processing activities.

Last updated: July 2026

GLS Portugal processes personal data solely and exclusively for the purpose of providing its services and always with the utmost care, considering the context and purposes of the processing activities.

Last updated: July 2026

GLS Portugal processes personal data solely and exclusively for the purpose of providing its services and always with the utmost care, considering the context and purposes of the processing activities.

Last updated: July 2026

GLS Portugal processes personal data solely and exclusively for the purpose of providing its services and always with the utmost care, considering the context and purposes of the processing activities.

General Logistics Systems Portugal, Lda.

Date of last update: July 2026

General Logistics Systems Portugal, Lda. (hereinafter referred to as “GLS Portugal”) is a subsidiary of General Logistics Systems B.V., Amsterdam (“GLS”). GLS Portugal provides high-quality and secure parcel and pallet transport services, as well as related value-added delivery services.

As a data controller, GLS Portugal takes data protection seriously. For this reason, personal information is collected solely in accordance with the applicable legal provisions, in particular the General Data Protection Regulation (“GDPR”). Accordingly, this Privacy Policy is intended to ensure that GLS Portugal complies with its obligations regarding information and transparency.

GLS Portugal processes personal data solely for the purpose of providing its services and always with the utmost care, taking into account the context and purposes of the processing activities.

II. Contact Details of the Data Controller

Should you have any questions or comments regarding the processing of your personal data, please contact our Data Protection Officer by post at:

General Logistics Systems Portugal, Lda.
Rua da Bica, No. 10
2665-608 Venda do Pinheiro
Portugal

Alternatively, you may contact us by email at: dataprotection@gls-portugal.com

Further information on the protection of personal data is available on the GLS website and through any other means deemed appropriate.

III. Collection and Processing of Personal Data

For a better understanding of this Privacy Policy, please note that “personal data” means any information relating to an identified or identifiable natural person, whether directly or indirectly. Personal data includes, for example, information such as a person’s name, address and telephone number. Furthermore, “processing of personal data” means any operation or set of operations performed on personal data or sets of personal data, such as collection, recording, organisation, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction.

For the purposes pursued by GLS Portugal, as further described in the following section of this Policy, the following categories of personal data relating to Users of this Website are generally processed, where applicable, including when such Users act as Customers and/or parcel Recipients (jointly referred to as the “Data Subject”):

  • Identification data: first name, surname, civil and/or tax identification number and digital signature;
  • Contact details: telephone number, email address, postal address, postcode, city and country;
  • Authentication data: username/login details and password;
  • Shipment data: shipment number/tracking ID, country of origin and destination, and postcode of origin and destination;
  • Browsing and usage data: information relating to the use of and browsing on the Website, cookies and similar tracking technologies.

IV. Processing Activities, Legal Basis and Retention Period


To enable our customers to track their shipments, GLS Portugal uses services such as FlexDeliveryService, GLS Point and DropPoint. In this context, we will process your email address or telephone number to inform you about the delivery status of your parcels. Please note that GLS Portugal receives the telephone number and/or email address directly from the sender who requested these additional services. The sender is also a data controller and is responsible, in particular, for the lawful collection of such data and for ensuring that it has the appropriate legal basis to transfer your data to GLS Portugal. Should you have any questions regarding this procedure, please contact your contractual partner—the sender—or GLS Portugal directly.
GLS Portugal processes these data solely for the purpose described above and only while the shipment is being processed, based on our legitimate interest in providing the requested service. Failure to provide the identification and contact information described above will prevent us from providing the shipment tracking service.


In order to deliver your shipment to its intended destination, we process your identification and contact details—name, address, postcode, city, country, telephone number and email address—for the period necessary to process the shipment and, where applicable, for the statutory period of 10 years for invoicing management purposes. Where you enter into a contract with us, your data are processed for the purpose of providing the contracted services. Where you have not entered into a contract with us directly, your data may be processed on the basis of our legitimate interest in providing the services contracted by a third-party company. Please note that failure to provide identification and contact details will prevent the delivery of any shipments you may have ordered.


In the context of GLS Portugal’s legitimate interests, the processing of identification data has become particularly important to enable GLS Portugal to provide adequate proof of the identity of the persons to whom shipments are delivered and thereby minimise financial and reputational damage. This information is stored exclusively for the purpose of proving the identity of the shipment recipient.


: Each time a Data Subject accesses the GLS Portugal Website, the following data may be temporarily recorded in a log file:

- Date and time of the request;

- IP address or name of the requesting computer;

- The requested page (URL);

- HTTP response code;

- Client operating system and version;

-Browser and version.

These data are processed while you are connected to the Website and are necessary to provide you with access to it. The processing of these data is therefore based on our legitimate interest in providing the requested service. The data described above are also analysed anonymously for statistical purposes. Statistical reports are used to assess the use of the GLS Portugal Website. In particular, they show the order in which pages are visited and the navigation path followed between pages. This provides GLS Portugal with information on how the Website may be improved.

For further information on the cookies collected and used, please consult the GLS Portugal Cookie Policy.

  • Customer Area management:The GLS Portugal Website is divided into two areas: a public area and a restricted area. The restricted area serves, in part, to fulfil the contract between the customer and GLS Portugal and may only be accessed after logging in with a username and password. Within the restricted area, the data required to authenticate the Data Subject, as well as other data related to the provision of our services, are collected on the basis of our legitimate interest in performing contracts entered into with business customers. The data will be retained for the duration of the contractual relationship between the Parties.

  • Customer support and assistance: To respond to requests submitted directly by customers through the Website, GLS Portugal provides a contact form and a ParcelShop search function. The personal data entered in the contact form—identification and contact details—are requested on the basis of our legitimate interest in responding to your request and will be retained only for the period strictly necessary to handle such request.

  • Quality assurance and monitoring of GLS Portugal’s services: To ensure the quality of our services and compliance with road traffic legislation, GLS Portugal reserves the right to audit the validity of drivers’ transport documentation, including the data contained in their driving licences, citizen cards and criminal record certificates. The data concerned will be retained by GLS Portugal for the duration of the audit. Where the data are required for the establishment, exercise or defence of legal claims following the conclusion of the audit process, they may be processed for the duration of the relevant legal proceedings in order to safeguard our legitimate interests in establishing, exercising or defending such claims.

  • Application management: Should you submit an application through the GLS global platform, available at gls-group.com/PT//en/about-us/career/ , we will process the following categories of personal data, which are necessary for the recruitment process and for taking pre-contractual steps at the request of the Data Subject:

- Identification and contact details;

- Application data and documents, such as a cover letter, curriculum vitae, salary expectations, current notice period, information on academic qualifications, acquired skills, diplomas and certificates, employment history and references.

We retain these data for six months following the completion of the recruitment process and after you have received a final response. Where the data are required for the establishment, exercise or defence of legal claims after the application process has been completed, they may be processed for the duration of the relevant legal proceedings in order to safeguard our legitimate interests in establishing, exercising or defending such claims.

  • GLS Group International Talent Pool:Should you wish to be considered for future positions and opportunities, you may consent to being included in the GLS Group talent pool through the following page: candidate.hr-manager.net/. Where you provide your consent, we will store the data referred to in the preceding paragraph in our talent pool and contact you should your profile match a new job vacancy. Should your profile match an international position or a vacancy at one of our subsidiaries, we may share your application data with our recruiters at the relevant entity. Further information about our subsidiaries and data protection in each country is available at https://gls-group.com/GROUP/en/data-protection/ . In this case, we will retain your data until you withdraw your consent.

  • Job Agent email alerts: Should you wish to remain informed about current employment opportunities within the GLS Group, you may subscribe to our Job Agent, available at candidate. hr-manager.net/ApplicationForm. Where you subscribe to our Job Agent, we will process the data you provide when subscribing, namely your email address, first name and surname—optional—as well as your region of interest and/or job category—optional.

To complete your registration with the Job Agent, we will send you an email confirming your subscription. In order to demonstrate that your consent was obtained, we will retain the date and time of your registration and confirmation. The processing of data in connection with sending the confirmation email for your registration is based on our legitimate interest in demonstrating that your registration was properly completed. You may access your profile at any time to change your preferences—region of interest and/or job category—or withdraw your consent in accordance with the terms described in this Policy. We will retain the data until you withdraw your consent.

Last updated: July 2026

GLS Portugal processes personal data solely and exclusively for the purpose of providing its services and always with the utmost care, considering the context and purposes of the processing activities.

Last updated: July 2026

GLS Portugal processes personal data solely and exclusively for the purpose of providing its services and always with the utmost care, considering the context and purposes of the processing activities.

Last updated: July 2026

GLS Portugal processes personal data solely and exclusively for the purpose of providing its services and always with the utmost care, considering the context and purposes of the processing activities.

Last updated: July 2026

GLS Portugal processes personal data solely and exclusively for the purpose of providing its services and always with the utmost care, considering the context and purposes of the processing activities.

Last updated: July 2026

GLS Portugal processes personal data solely and exclusively for the purpose of providing its services and always with the utmost care, considering the context and purposes of the processing activities.