Parcel delivery service by GLS

Parcel delivery by GLS

Fast and reliable – that is how you want to receive your parcel. And that’s precisely how the parcel delivery service with GLS on behalf of senders works.

Standard parcel delivery

Ideally a parcel is delivered to you personally.
You then confirm with your signature that the parcel delivery has been successful and that you have accepted the parcel. Another member of your household can also accept your parcel on your behalf.

If nobody is present

GLS asks a neighbour if they can accept the parcel for you. If no neighbour can accept your parcel, GLS will take the parcel back to the regional depot and will undertake a second delivery and third attempt the next working days. If a GLS ParcelLocker is located nearby, the parcel will be delivered there. You receive a notification card, text message or email with an access code for the locker.

Notification card

If the parcel cannot be delivered to the specified delivery address or is delivered to a GLS ParcelLocker, the delivery driver will leave a notification card. It holds key information such as the neighbour’s name and a GLS phone number.

Second and third delivery attempt

GLS will undertake a second and third delivery attempt if no neighbour is able to accept the parcel.

Parcel delivery service and transport times

GLS as the delivery service provider delivers parcels on working days from Monday to Friday – in Slovenia usually within 24 hours. This standard parcel delivery time is not assured or guaranteed, however. Parcels are transported by road, so traffic holdups can lead to delays.

Redirection options

If the sender activated the FlexDeliveryService, you can influence the parcel delivery by choosing from a number of delivery options via the GLS Delivery Manager.

  • You can choose between the following options:
  • Delivery to the same address on a specific date
  • Delivery to a new address
  • Delivery to a GLS ParcelShop
  • Delivery to a GLS ParcelLocker
  • Collection at a GLS depot

More about the delivery options