FAQs

Frequently asked questions and answers

How much does it cost to send parcels with GLS?

Prices for occasional senders depend on the parcel size. If you send parcels via a GLS ParcelShop or ParcelLocker, the ParcelShop price list applies.

Price list

How do I send parcels with GLS?

As a private customer or a company that occasionally sends small numbers of parcels, you can send your parcels from any GLS ParcelShop or GLS ParcelLocker throughout Slovenia. Using EasyStart, you can also organise your shipments online and arrange parcel collection free of extra charge.

More information

To which countries can I send parcels to?

Parcels from the GLS ParcelShops or GLS ParcelLockers can be sent to a large number of countries in the European Union. This also applies for parcels dispatched via EasyStart.

More about shipment in the EU

How long does delivery usually take?

National parcels are generally delivered on the next working day after the pick-up. Deliveries to neighbouring European countries generally take between 24 and 48 hours, and to almost all countries at a larger distance between 72 and 120 hours. GLS delivers Monday to Friday during normal business hours. Find out here where your parcel is right now – and when delivery is expected to take place.

Parcel tracking

Where can I hand over parcels?

You can hand over your parcel at any GLS ParcelShop or place it in a GLS ParcelLocker for pick-up by GLS. There are more than 500 ParcelShops and 50 ParcelLockers throughout the country. Simply use our location finder to search for one.

Location finder

Where can I find my nearest ParcelShop?

You can find the next GLS ParcelShop right in your area. Simply use our practical ParcelShop finder and look up directions. Alternatively, using EasyStart, you can book parcel collection free of extra charge.

Location finder

Book parcel collection

Where can I find my nearest ParcelLocker?

Simply use the practical ParcelLocker finder to discover your nearest ParcelLocker. Directions will be shown as well.

Location finder

Can I also manage my shipments online?

Yes. With EasyStart, GLS offers you a convenient and reliable online tool for managing your shipments online. Neither additional software nor a registration is needed.

More information

Can I also have my parcels collected by GLS?

Yes, GLS also collects parcels if you book this service online using EasyStart. You do not have to register to use EasyStart.

More about EasyStart

How large can a parcel be?

A parcel may not exceed the following dimensions:

Length: 200 cm
Width: 80 cm
Height: 60 cm
Combined length and girth: 300 cm
Calculation of max. combined length and girth: 2 x height + 2 x width + 1 x longest side

What is the maximum weight for a parcel?

A parcel may weigh a maximum of 40 kg.

Which goods are excluded from delivery?

Inadequately and/or unconventionally-packed goods are generally excluded from delivery by GLS. Computers (e.g. desktop computers or notebooks) are only transported in their proper original packaging. Also excluded from delivery are among others:

- goods packed inadequately and/or not in the standard forms of packaging customary in trade,
- consignments that are clearly overweight or oversized,
- parcels that are strapped together,
- goods that require any form of careful handling (e.g. particularly fragile, or may only be transported upright or laid down on a particular side).
- perishable, infectious or repugnant goods,
- perishable foodstuffs,
- temperature-sensitive goods,
- perishable foodstuffs,
- bodily remains,
- livestock and plants,
- particularly valuable goods (e.g. money, precious metals and precious stones, winning prize draw tickets and similar items, precious stones, true pearls, antiques),
- works of art, objects of sentimental value,
- telephone cards and mobile telephone top-up cards,
- documents with a monetary value (e.g. securities, bills-of-exchange, savings books...),
- munitions, firearms, explosives and similar items,
- parcels addressed to the Consignee’s post-office box,
- and commodities listed in the ADR Convention (Regarding the International Transport of Hazardous Goods on Public Roads) as hazardous goods,
- parcels intended for the following destination countries: Greece, countries not in the European Union as of 1 January 2009, all European islands (except Malta and Cyprus), Iceland, Vatican City, San Marino, Monaco.

Further information can be found in the shipping guidelines as well as in the General Business Conditions for GLS ParcelShops.

General Business Conditions for ParcelShops

What do I need to keep in mind when packing goods?

When packing goods, you need to consider the type, weight and resilience of the goods being sent. Outer packing, internal padding, adhesive tape and parcel labelling are all important.

More information

How do I find out where a parcel is right now?

With the parcel tracking function you can track your parcel online at any time. Simply enter the parcel number.

Parcel tracking

Can I send parcels by express delivery via a GLS ParcelShop or GLS ParcelLocker?

No, shipment of express parcels is not possible via GLS ParcelShops or GLS ParcelLockers.

Are parcels insured with GLS?

GLS is liable for loss or damage of parcels in its custody. Liability does not include consequential damages like loss of profit. If the sender takes out no transport insurance, GLS compensates the value of the goods beyond the statutory limitation of liability up to a maximum of EUR 200 per parcel. Value of the goods is defined as the purchase price, for second-hand goods the current value or for goods dispatched on occasion of an auction the auction price, depending on which amount is the lowest in the individual case. You can find further information in the business conditions of GLS Slovenia. .

General Business Conditions for ParcelShops

How many parcels can I send at one time?

You can send as many parcels as you like.

What happens if a parcel can’t be delivered?

If recipients are not present at the first delivery attempt, the GLS driver will ask a neighbour to accept the parcel. If that is not possible, the driver will take the parcel to a GLS ParcelLocker if one is nearby. Otherwise, he will take the parcel back to the GLS depot and undertake a second delivery attempt within the next working days. If the second delivery attempt fails and the parcel is taken back to the depot, GLS can also make a third delivery attempt at the consignee’s request within the storage period.

In any case, the delivery driver leaves a notification card for the recipient, who can contact GLS to agree the second delivery attempt. If GLS is not contacted, an automatic delivery attempt will be made before the parcel is returned to the depot. If the second and third delivery attempt is also unsuccessful, GLS will return the parcel to the sender after a storage period of five working days from the pick-up day.

What does GLS do to protect the environment?

GLS is committed to the responsible use of resources, the reduction of emissions and the optimisation of waste disposal. All GLS subsidiaries have obtained the ISO 14001 certification for their environmental management systems. GLS coordinates and promotes all activities to protect the environment across the Group within the framework of the ThinkGreen initiative. Additionally, senders can book the ThinkGreen-Service for an environmentally-neutral delivery.

More information

My question isn’t listed here. Where can I get more information?

Simply call our customer service on +386 1 500-11-50 or +386 1 500-11-90 (* Fixed phone lines. You pay according to the tariff of your phone provider) Or submit your question in writing using the contact form.

Contact