How to spot a fake inquiry

The scammers will use many tricks to gain your trust. They will attempt to make you believe, that you have received a real email or text message - or even that they are a real person, sending you a message.

It can be hard to differentiate between a real and a fake email and text, as the scammers can misuse both our logo, name and make a copy of a real email adress.

On social media, they can use real profile pictures, to give the impression of a real person.
We have provided you with some pointers on how to spot a fake inquiry below.

They ask for personal information

Always be critical if an email, text message or chat message, asks for personal information such as bank account information, social security number or passwords.

We never ask for personal information via email or text message at GLS. We do ask for some personal information on our website, in order for you to use some of our services.

We ask for and process the following personal information: Name, adress, phone number and email adress.

They ask for money

GLS will never demand payments for fees, duties, taxes or other monetary requirements by mail, text message or chat. You can be certain, that an inquiry isn't from GLS, if there it asks you to pay for a service.

Bad grammar and spelling mistakes

A misspelling or two in emails, text messages and chat messages can always happen - However, if there are many spelling mistakes, strange phrasings or bad translations, it might be a sign, that the text has been translated via a machine. Be aware of frequent spelling mistakes, that a professional business would not make.

Weird email adresses

A quick way to spot a fake email, is by checking the email adress of the sender. If it does not match the senders business name, or if it is a very long and complicated email, it is almost guaranteed that the email is a phishing attempt. Delete the email if this is the case.

Pickup at your house

If you have put something for sale on e.g. Facebook Marketplace, you might risk being contacted by fake Facebook profiles, posing as a potential buyer.

They may seem real at first, and might even have very few spelling mistakes. But if they try to get what you're selling picked up by GLS at your address, say no and end the conversation.

GLS does not pick up parcels at private adresses, and our drivers do not carry money. Therefore, you can be certain that the inquiry is fake.

Use the GLS website when in doubt

If you have doubts on the authenticity of the inquiry, use our Track & Trace to check if the parcel number matches a real parcel. Here you will also be able to see if you are the recipient and who sent the parcel.

If you recieve a fake inquiry

If you recieve a false inquiry, please ignore the message and avoid further contact. Consider deleting the inquiry.

If you have the option to report the user, please feel free to do so. That way you help others avoid getting at fake inquiry.

You can also help other online shoppers by reporting the phishing attempt to e-mærket, who works towards safer shopping on the internet. You can report an incident here.