FAQs

Frequently asked questions and answers

When will my parcel be delivered?
Domestic parcels are usually delivered the next business day

Parcels in Slovenia usually arrive at their destination the next business day after collection. In Europe, standard delivery times for neighbouring countries are 24 to 48 hours. For more distant European countries, delivery takes between 72 and 120 hours. GLS delivers parcels from Monday to Friday, usually in the morning (08:00 - 14:00). If you are expecting a parcel from abroad, check with international tracking.

How can I find out where my parcel is right now?
Track your parcel

Parcel tracking is available on this website. Simply enter the parcel number from the tracking link. If you are expecting a parcel from abroad, check with international tracking.

What does the location code on the parcel tracking mean?
Find the location of a ParcelLocker or ParcelShop

The code for the ParcelShop consists of the postcode and the branch partner. Check the exact location of the ParcelShop on the map.

Why did the GLS courier not call me before delivery?
The sender chooses how you are contacted

It is the parcel sender who decides whether you will receive a message by e-mail or by SMS, or whether the courier will call you before delivery. If the sender does not request these services, GLS is not obliged to inform you. When the courier is at your address, s/he will ring the doorbell.

Why did I not receive a message about delivery?
The sender chooses how you are contacted

It is the parcel sender who decides whether you will receive a message by e-mail or by SMS, or whether the courier will call you before delivery. If the sender does not request these services, GLS is not obliged to inform you. When the courier is at your address, s/he will ring the doorbell.

I received a parcel that appears to be damaged. What should I do?
The sender is responsible for packing the goods correctly.

If you notice external damage on the parcel, such as a hole in the box, you can refuse to accept it or you can check the contents with the courier. The courier will record this in the damage record and you will confirm it.

I received a parcel with damaged contents. What should I do?
Contact the sender

If you accept a parcel that looks to be undamaged but you later discover when you open it that the contents are damaged, please report it to the sender. GLS cannot and should check the contents of accepted parcels. The confidentiality of delivered parcels also applies to GLS.

How are you informed about the delivey process?
 

How are you informed about the delivey process?

Please provide the sender with the correct contact information (e-mail address and mobile telephone number) and we will keep you informed of the progress of the delivery of your parcel.

Did something go wrong with delivery?
 

Did something go wrong with delivery?

If you are dissatified with any aspect of GLS service, please let us know. Check what to do if a parcel you are expecting is not there.

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Didn't find the answer to your question?

GLS Customer Support and Communication will help you with your problem. They can help you track your parcel, and help with communication with the courier and with complaints. Of course, they are also available to receive your requests or suggestions for improvement.