If the sender also included your e-mail in order for delivery, you will be notified one day before the scheduled delivery that you are able to redirect your parcel to GLS Parcel Locker (via a link). After redirection, you are going to receive a code to your e-mail, SMS or Viber. You will be able to pick up your parcel with this code.

Choose option: Pick up of the parcel, enter the code you received by e-mail, SMS or Viber message into the field: code. The door of the Parcel Locker where your parcel is being stored will open. Close the doors after you finish the process.

You can also make payment after the delivery at GLS Parcel Locker with a credit card. When you enter the pick-up code, Parcel Locker displays that payment is required for pick-up and asks if you want to continue. Click Continue, POS will be activated. Follow the instructions on the POS terminal - insert the card, enter the PIN. The transaction will take place and the drawer with your parcel will open.

In modern way of living, it is difficult to plan ahead when you will be available at the pick-up address. Pick up from Parcel Locker allows you a high degree of flexibility, which means that you can collect your parcel when you are returning from work or on your way to the store. GLS Parcel Lockers are available 24 hours a day. Maybe you've ordered a gift for someone and you do not want them to see it when the driver arrives. Picking up at the GLS Parcel Locker offers you complete privacy without waiting in line. When you order a delivery to GLS Parcel Locker you are also helping to implement sustainable logistics, as the number of kilometers driven by the driver to deliver a parcel is reduced. We also aim for sustainable development when instaling photovoltaic GLS Parcel Lockers, which derive their energy from solar energy.

Please direct your question regarding Parcel Locker or in case you have a suggestion about setting up a Parcel Locker at your location to info@gls-slovenia.com. You can expect a response within two working days.

In case of Parcel Locker operating problems, please contact the GLS customer service department by connecting to GLS ChatBot: Whatsup https://wa.me/+38641496496 or Viber https://viber.com/glsslovenia or call +386 1 500 11 50.

This means that the pickup time has expired (three days) and the package has already been picked up by the GLS courier and is in the process of being returned. Contact the customer support department by connecting to GLS ChatBot: Whatsup https://wa.me/+38641496496 or Viber https://viber.com/glsslovenia or call GLS at phone number +386 1 500 11 50. and you will agree on the delivery process.

On the screen, select the option return parcel. In the next step, you scan (on the screen) the new sticker that you stuck on the package you are returning. The door of the Parcel Locker will open, you submit the parcel and close the door of the Parcel Locker. A notification is displayed on the screen that the parcel has been returned successfully.

Your parcel will wait for you in the Parcel Locker for three days. The period starts the day after the parcel is delivered to the Parcel Locker.