WHY GLS PARCEL LOCKER?
Pick up the parcel during your daily errands (Parcel Lockers are located in the most frequent and convenient locations)
GLS Parcel Lockers are available 24 hours per day
Pick up in total privacy without waiting in the line
Maybe you've ordered a surprise or a gift for someone and you don't want anyone to see it when the courier arrives. Picking up at GLS Parcel Locker gives you complete privacy without waiting in line
When you order a delivery to GLS Parcel Locker, you also help to implement more sustainable logistics, as the number of kilometers for parcel delivery is reduced accordingly.
Photovoltaics GLS Parcel Lockers
More sustainable logistics by installing photovoltaic GLS Parcel Lockers that draw their energy from solar energy
Without additional costs or commissions
We do not charge commissions or additional costs for collection at GLS Parcel Lockers. You can pay after delivery with a credit card
How do I redirect my parcel to Parcel Locker?
If the sender also included your e-mail in order for delivery, you will be notified one day before the scheduled delivery that you are able to redirect your parcel to GLS Parcel Locker (via a link). After redirection, you are going to receive a code to your e-mail, SMS or Viber. You will be able to pick up your parcel with this code.
How do I pick up my parcel from the Parcel Locker?
Choose option: Pick up of the parcel, enter the code you received by e-mail, SMS or Viber message into the field: code. The door of the Parcel Locker where your parcel is being stored will open. Close the doors after you finish the process.
How do I make payment on the Parcel Locker?
You can also make payment after the delivery at GLS Parcel Locker with a credit card. When you enter the pick-up code, Parcel Locker displays that payment is required for pick-up and asks if you want to continue. Click Continue, POS will be activated. Follow the instructions on the POS terminal - insert the card, enter the PIN. The transaction will take place and the drawer with your parcel will open.
What are the advantages of delivery to Parcel Locker compared to delivery to a choosen address?
In modern way of living, it is difficult to plan ahead when you will be available at the pick-up address. Pick up from Parcel Locker allows you a high degree of flexibility, which means that you can collect your parcel when you are returning from work or on your way to the store. GLS Parcel Lockers are available 24 hours a day. Maybe you've ordered a gift for someone and you do not want them to see it when the driver arrives. Picking up at the GLS Parcel Locker offers you complete privacy without waiting in line. When you order a delivery to GLS Parcel Locker you are also helping to implement sustainable logistics, as the number of kilometers driven by the driver to deliver a parcel is reduced. We also aim for sustainable development when instaling photovoltaic GLS Parcel Lockers, which derive their energy from solar energy.
Who can I contact regarding GLS Parcel Lockers?
Please direct your question regarding Parcel Locker or in case you have a suggestion about setting up a Parcel Locker at your location to firstname.lastname@example.org. You can expect a response within two working days.
What to do in case of technical issues?
In case of Parcel Locker operating problems, please contact the GLS customer service department by connecting to GLS ChatBot: Whatsup https://wa.me/+38641496496 or Viber https://viber.com/glsslovenia or call +386 1 500 11 50.
What do I do in case Parcel Locker displays notification that my code has already been used?
This means that the pickup time has expired (four days) and the package has already been picked up by the GLS courier and is in the process of being returned. Contact the customer support department by connecting to GLS ChatBot: Whatsup https://wa.me/+38641496496 or Viber https://viber.com/glsslovenia or call GLS at phone number +386 1 500 11 50. and you will agree on the delivery process.
How do I return parcel?
On the screen, select the option return parcel. In the next step, you scan (on the screen) the new sticker that you stuck on the package you are returning. The door of the Parcel Locker will open, you submit the parcel and close the door of the Parcel Locker. A notification is displayed on the screen that the parcel has been returned successfully.