What is a GLS parcel number and where can I find it?
The parcel number is an alphanumeric reference number with eight characters (e.g.: 00A6Z78A) or a set of eleven figures (e.g.: 36631234567)
If the sender has activated the FlexDeliveryService, you can find your parcel number in the e-mail or SMS that you received to announce your delivery time frame.
For deliveries without the FlexDeliveryService, check your order's confirmation e-mail sent by the sender.
What is a notification card number and where can I find it?
It is an alphanumeric reference number with five or six characters (e.g.: 1LYMØ9). It is also known as Track-ID.
You can find it on the notification card that the delivery driver left in your letter box.
You might also have received an e-mail/SMS containing the number, in the case that we could not deliver your parcel (e.g. because of an incorrect address).
What postcode should I enter?
It is the postcode of the delivery address that must be entered or the postcode of the GLS Relay chosen when the order was placed.
When a parcel is redirected to another postcode, you must always enter the original postcode of the delivery.