Privacy policy of General Logistics Systems France

General Logistics Systems France (hereinafter referred to as 'GLS France') is a subsidiary of General Logistics Systems B.V., Amsterdam. GLS France offers parcel distribution services as well as express delivery services and logistics solutions for value-added products.

GLS France considers that data protection is a serious issue. Consequently, personal data is only collected in accordance with the applicable legal regulations.

As part of the implementation of the General Regulations on Data Protection (RGPD), we inform you of our policy regarding the processing of your personal data.

GLS France may need to process your personal data in order to provide its services and always does so with the utmost care. The purpose of this policy is to describe how GLS France processes your personal data.

If you have any questions or comments concerning the processing of your personal data, you can contact our Data Protection Officer by post :

Company GLS France

Mrs Laura Thiant

Data Protection Officer
CS 93730
31037 Toulouse Cedex 1

You can also contact him by Email at the following address:

You will find more information on the GLS website dedicated to the protection of personal data. You can log on here:

You will also find all the information you need to contact the French personal data protection authority at any time on: .

Personal data

Any information directly or indirectly identifying a natural person is considered as personal data. A natural person is deemed to be any person who can be identified, directly or indirectly, in particular by reference to an identifier, such as a name, an identification number, location data, an online identifier, or to one or more specific elements specific to his physical, economic, cultural or social identity,...

Personal data includes information relating to the personal situation or factual circumstances of an identified or identifiable person. It includes, for example, information such as surname, first name, address, telephone number and date of birth. Information such as the place of work, occupation, etc. may also be considered as personal data if it is related to a natural person. Information that cannot be linked to an identified or identifiable natural person - such as the most visited web pages or the number of users on a page - is not considered personal data.

Processing of personal data

Processing of personal data means any operation or set of operations which is performed upon personal data or sets of personal data, whether or not by automatic means, such as collection, recording, organisation, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, limitation, erasure or destruction;

In the course of our business, we are obliged to process your personal data. In the course of our business, we are obliged to process your personal data. Please note that we always limit ourselves to the data that is strictly necessary for the performance of our parcel delivery service, such as surname, first name, address, telephone number, e-mail address or for the fulfilment of our legal obligations.

Transfer of your data to third parties

Your personal data may be transferred to third parties, but only to ensure the proper performance of our services or to comply with our legal obligations. More specifically, they may be transferred:

to companies with which GLS France cooperates within the framework of its activities (e.g. subcontractors, service providers, etc.) ;
to the competent authorities or bodies determined by law within the framework of legal and regulatory obligations.

Security of personal data

GLS France is a company providing delivery of parcels from 0 to 30 kg for the public or participating in the execution of these services. With regard to delivery services, GLS France is required to comply with the secrecy of correspondence and is subject to the rules laid down by Law No. 78.17 of 6 January 1978 as amended relating to information technology, files and freedoms and Article 3-2 of the French Post and Electronic Communications Code. With the entry into force of the General Data Protection Regulations (RGPD) on 25 May 2018, GLS France must comply with new obligations regarding the processing of personal data.

The main purpose of these rules is to raise awareness among companies about the processing of personal data. In addition, the objective is to improve the protection of personal data.

By implementing security measures of a technical and organisational nature, GLS France does its utmost to protect personal data and to prevent their loss or misuse. Personal data is only processed in systems that are protected by appropriate security measures.

We will modify our privacy and security measures as necessary in the light of technical progress. Where appropriate, we will also update our data protection policy. Please take into account the most recent version of our data protection policy.

Shipping and receiver data :

Forwarding and processing

In order to carry out parcel delivery services and thus comply with contracts with its customers, GLS France requires data relating to the receiver (name, address, postcode, place, country, e-mail address, telephone number). Compliance with the applicable legal regulations relating to data confidentiality is a primary obligation of GLS France.

The data relating to the receiver transmitted to GLS France as well as the interface documents (scans of parcels on different sites and proof of delivery (POD)) are processed and recorded by GLS France.

GLS France uses personal data relating to the shipment and the receiver only in the context of the performance of its contractual obligations. Any other use is prohibited. GLS France will not sell or make personal data available to anyone.

Information and transmission of data

Generally speaking, only the sender and the receiver of a parcel are authorised to receive information about the parcel. GLS France only provides information to third parties (e.g. public authorities) in the event of legal obligations.

Retention and deletion of data

Proof of delivery, shipment and receiver data are stored in accordance with applicable legal and regulatory requirements. Archived data is stored on storage media accessible only to authorized personnel. At the end of the legal retention period, the data is deleted.

Transmission of information by e-mail :

If you wish to contact us by unencrypted e-mail, please note that the confidentiality of the information transmitted cannot be guaranteed. Unencrypted e-mails may be read by unauthorised third parties.

Your rights :

Within the framework of the General Data Protection Regulations, you have certain rights with regard to your personal data and their processing. In order to exercise these rights, you may contact us. You will find below a brief overview of your rights.

The rights of the person whose personal data are processed are as follows:

  • Right to access and copy data: retrieval of stored data ;
  • Right to rectify data: to have the data corrected ;
  • Right to the deletion of data (right to forget): permanent deletion of data, unless there is a legitimate interest justifying its retention ;
  • Right to restrict processing: processing may be restricted for certain reasons;
  • Right to data portability: to have the data transferred to a third party.

In the context of such requests, you will have to prove your identity in order to enforce your rights.

Collection, processing and use of personal data on the GLS website


As soon as a user accesses the GLS website, the data is saved in a log file. The following data is stored temporarily:

  • Date and time of the query
  • IP address or name of the domain name server (DNS) of the computer making the request
  • Requested page (URL)
  • HTTP response code
  • Client's operating system and its version
  • Browser and its version


In order to use the GLS France websites it may be necessary for GLS France servers to set cookies. These cookies are used as part of the technical administration of the website. Each visitor can configure his or her browser to refuse these cookies. In this case, no data will be saved on the visitor's computer. It is possible that you will not be able to make optimal use of all the functions of the website when these cookies are deactivated.


The GLS France website is divided into two parts: an open part and a closed part. The closed part serves to fulfil the contract between the customer and GLS France and is only accessible after logging in with a user name and password.

The open part offers, among other functionalities, a contact form, the Track and Trace function (tracking and tracing of parcels) and the ParcelShop search (parcel collection point). The personal data entered in the contact form, such as name, street, postcode, location, are necessary to process your inquiry and will not be passed on to third parties unless it is necessary for the processing of the inquiry.


The data stored as mentioned in (1) above is analysed anonymously for statistical purposes. The statistical reports are used to evaluate the use made of the GLS websites. This includes in particular the order in which pages are visited and the path followed between pages. The aim is to give GLS France an indication of how the usability of the website can be further improved.


The GLS website uses Google Analytics, a web analysis service of Google Inc. ("Google"). Google Analytics uses so-called "cookies", which are text files that are saved on your computer and allow an analysis of how you use the website. The information about your use of this website generated by the cookie (including your IP address) is transmitted to a Google server in the USA and stored there. If the IP anonymisation is activated on your website, your IP address will be abbreviated before transmission to member states of the European Union or other states that are party to the agreement on the European Economic Area. Only in exceptional cases is the full IP address transmitted to Google's server in the USA and is abbreviated there. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Under no circumstances will Google associate your IP address with other Google data. You can prevent the installation of these cookies by changing the corresponding settings on your Internet browser; however, we would like to draw your attention to the fact that in this case you may not be able to use all the functions of the website to their full extent. In addition, you can block the storage of the data created by the cookie (including your IP address) and linked to your use of this website and the processing of this data by Google by downloading and installing on your browser the plugin available at the following link: .

The GLS website uses the Google Analytics plugin "ga('set', 'anonymizeIp', true);" which enables anonymous recording of IP addresses ("IP masking").


To answer your questions or to request application of your rights, you can contact our Data Protection Officer by e-mail at: .

You can also contact us by mail at :

Company GLS France

Mrs Laura Thiant

Data Protection Officer
CS 93730
31037 Toulouse Cedex 1

Status at : 23/05/2018