ParcelShop Terms

Here you find our Terms for labels puchased online at GLS sent from a ParcelShop.
If you want to read our General Terms for our contract customers, please click here.

Version 43C. Applicable from 1 February 2021

1. Application

1.1 These Terms apply to all activities carried out by General Logistics Systems Denmark A/S (in the following called GLS), by purchase of label on send.gls.dk to ship from a GLS ParcelShop. The Terms apply to our customer whether GLS or one of our distribution partners carries out the activities.

2. Scope of service

2.1 GLS plans and undertakes the pickup, sorting and distribution of parcels.

2.2 Parcels sent from a ParcelShop can max. weigh 20 kg.

Minimum and maximum size for parcels distributed with GLS:

  • Min. 10 x 15 x 1 cm
  • Max. 200 cm on the longest side and length + girth max. 300 cm.
  • For private recipients in Sweden the max. is 140 cm of the longest side.

2.3 You can only send parcels to countries within the EU.

2.4. It is the consignor’s responsibility to get a receipt for handing in the parcel in a ParcelShop.

2.5 Parcels may be delivered at a location specified by written agreement between GLS and resp. consignee (power of attorney) or consignor (DepositService). GLS will regard the parcel as delivered correctly, when the parcel is delivered at the specified location.

2.6 GLS may deliver to any person at the address. It is the responsibility of the recipient to pass on the goods to any named consignee.
In some countries, delivery to neighbors may occur if the consignee is not available at the address.

2.7 In the event that the recipient’s premises are unattended, GLS may hand in the parcel at a GLS ParcelShop or a GLS depot. Recipient will be informed about this. After 10 workdays, GLS will return the parcel to the consignor.

2.8 GLS reserves the right to deliver to a different ParcelShop than the customer chooses.

2.9 GLS may reject or return a parcel that is not properly packaged or not suitable for parcel distribution.

2.10 On smaller islands, there may be special agreements of delivery. Overview is provided on request.

3. Distribution

3.1 GLS’ customer is responsible for adequate and secure packaging and for ensuring that the parcel is adequately labelled with one (and only one) label.

The customer should be aware that if parcels strapped or taped together come apart, no compensation would be paid should they be separated. In such cases, GLS will only pay compensation for the parcel carrying the label.

GLS does not check the packaging and will not pay compensation for damage to parcels if GLS states that the packaging is inadequate or insufficient.

3.2 Only GLS standard labels may be used, both in size and in colour. Don’t put labels across the sides of the parcel. Labels must be placed so barcodes and text can be read/scanned. Labels must be placed on the largest surface of the parcel.

3.3 Parcels must be packed to withstand handling in an automatic sorting system where markings such as arrows, “fragile”, “handle with care”, etc. cannot be taken into account.

3.4 Porcelain, glass, technical equipment, incl. flat screens, computer-, it-, laser equipment and other fragile items must be packed in a strong outer packaging (cardboard boxes or other packaging suited for transport). The inner packaging must be tight-fitting shock-absorbing material (technical equipment must be packaged in moulded material).

The packaging must be adapted to the content. Al cavities must be filled with a suitable material to protect the content. Consignor must ensure that displacement, pressure or shock, neither between objects nor between the content and the outer packaging, cannot happen.

To protect the content, place the label on the largest surface of the parcel.

3.5. Damage caused by internal components’ shaking due to not being extraordinarily fixated during transport is not compensated by GLS.

3.6 Goods in glass containers and goods with liquid content must be packaged in outer packaging suitable for distribution with GLS. An inner packaging that protects the goods against external impacts and absorbs and prevents any leakage from the goods must be used. Consignor must ensure that displacement, pressure or shock, neither between objects nor between the content and the outer packaging, cannot happen.

3.6.1 In case of damage to goods, that may damage personnel, material or other parcels, GLS reserves the right to destroy the content.

3.7 GLS does not distribute:

3.7.1 To post box addresses.
3.7.2 Tires.
3.7.3 Hazardous goods (except Limited Quantity). Hazardous goods in Limited Quantity is not possible when distributed by ship or plane.
3.7.4 Living or dead animal as well as urns.
3.7.5 Weapons, weapon attracts, including soft guns, parts for weapons and active/ inactive ammunition or explosive elements.
3.7.6 Perishable goods and dry ice.
3.7.7 Cash.
3.7.8 Goods subject to import, export or distribution bans in the consignor’s, the consignee’s or transit countries.
3.7.9 Taxable goods such as cigarettes, tobacco and alcohol for delivery outside Denmark.
3.7.10 Goods transported under the TIR convention.
3.7.11 Parcels which violates applicable sanctions laws e.g. because of the content, the intended recipient, or the country to or from which they are to be sent.
Sanctions laws include all laws, regulations and orders imposing sanctions (including trade restrictions and economic sanctions) on countries, individuals or entities, including without limitation those imposed by the United Nations, the European Union and the member states of the European Union.

3.8 GLS may reject or suspend the distribution without notice, in the event of suspicion in any of the above.

3.9 The customer is liable for any direct or indirect loss that is inflicted upon GLS, GLS’ distribution partners or other customers as a result of content mentioned under 3.7.3-3.7.11 and any direct or indirect loss due to insufficient packaging according to 3.2-3.6.

3.10 GLS is not obliged to examine whether the parcel contains goods listed in 3.7.2-3.7.11 or whether the packaging is adequate as mentioned in 3.2-3.6.

4. Payment and validity

4.1 Online purchase of parcel labels are paid for with a debit card or MobilePay.

4.2 GLS deducts the amount after ordering the online parcel label.

4.3 GLS does not refund the amount already paid upon return of parcels.

4.4 After ordering the parcel label, the customer will receive an electronic order confirmation.

4.5 The label is valid for 14 days from the date of the order confirmation. After this, it is no longer possible to scan the label in GLS ParcelShop.

5. Right of withdrawal and refund

5.1 When purchasing a parcel label online, the delivery of the label takes place immediately, which is why the right of withdrawal lapses in accordance with the Consumer Contracts Act.

5.2 It is possible for the customer to cancel the purchase until the service has been taken into use or no later than 14 days after the date on the order confirmation.
5.2.1 If the customer wishes to exercise the right of withdrawal, the form on our website must be completed and sent to GLS.

5.3 If the customer exercises the right of withdrawal and wishes to have the money refunded, this will be done as soon as possible, but no later than after 5-7 banking days.

6. Claims

6.1 Notification of damages/shortage must be made in writing on www.contact.gls.dk.

6.2 The following deadlines for claims apply:

6.2.1 In the event of damage or shortage of the content, the customer or consignee must file a claim to GLS within 5 workdays of delivery, as all claims otherwise are void.

6.2.2 For non-delivery or in the event of late delivery the customer or consignee must file a claim to GLS no later than 6 months after the dispatch date. GLS is allowed 10 workdays to search for the shipment from the date of the claim.

6.3 GLS must have photos of damaged parcels and packaging. Otherwise, GLS may require that the consignee make any damaged parcels available for collection in the original packaging at the delivery address. If this is not possible, the right to compensation is lost.

6.4 If a damaged parcel is moved from the consignees address before GLS has had the possibility to inspect the parcel (as set out in 6.3) the right to compensation is lost.

7. Undeliverable goods

7.1 GLS will sell undeliverable goods (where it has not been possible to determine the correct owner) at a public sale after 90 days.

8. Limitation of time

8.1 In the event of damage or shortage, legal proceedings may be instituted against GLS within 1 year of the delivery date (cf. 2.5-2.10) or the day when GLS sent a notice of failed delivery attempt as set out in 2.7.

8.2 In other cases (disappearance, delay, etc.), legal proceedings may be instituted within 1 year of the earliest date when the loss could or should have been noted.

9. Limitation of liability

9.1 GLS is responsible for the parcel from the moment GLS receives it (against receipt or scanning) until the parcel is delivered (cf. 2.5-2.10) or until such time as GLS lawfully interrupts the distribution.

9.2 The liability of GLS is limited as follows:

9.2.1 GLS compensates max. DKK 4,500 per parcel excl. transportation. The compensation can max. amount to the value of the parcel.

9.2.1.1 Valuation is as follows:

9.2.1.1.1 New Items are valued at documented cost price excl. VAT.
9.2.1.1.2 Used goods are valued at the current market value or the documented cost, where the lowest value is valid.

9.2.2 GLS cannot be held liable for any delay caused by conditions listed in section 3.1 to 3.7.11. If the loss is caused by acts or omissions from the customer or the consignee, GLS is under no circumstance liable for damages.

9.2.3 In the event of a delay, GLS will only pay the freight cost for the delayed parcel. GLS only compensate delays of more than 10 workdays from the expected date of delivery.

9.2.4 If GLS is able to locate a lost parcel within 15 working days from payed compensation, and the compensation is more than 1.000 DKK GLS will invoice the customer for the compensation. Any goods that are located after accept of compensation will always be returned to consignor, unless consignor have been compensated for the full sales price.

9.2.5 GLS does not compensate damage to temperature sensitive goods (that are damaged, perished or deteriorates in quality as a result of temperature variations), perishable goods, living or dead animal as well as urns.

9.2.6 GLS does not compensate outer packaging.

9.2.7 GLS does not compensate cash, gift cards, tickets, lottery tickets, scratch cards and the like.

9.3 GLS is not liable for deprivation losses, operating losses, lost profit, capital losses or other indirect losses. GLS is not liable for losses due to circumstances that can be classified as force majeure, work stoppage, strike, war, actions of terror, natural disasters, cyber-attacks etc.

10. Personal data

10.1 It’s the customer’s responsibility to ensure that the personal data required by GLS is correct and legally transferable to GLS.

10.2 All personal data received by GLS is covered by GLS’ data protection policy, which is always available via GLS’ website.

11. Jurisdiction and venue

11.1 All disputes relating to these Terms shall be governed by Danish law.

11.2 The Court of Kolding shall be the venue for all disputes relating to these Terms.

12. Opportunity to appeal

12.1 A complaint about GLS can be submitted to the Danish Civil Aviation and Railway Authority, Carsten Niebuhrs Gade 43, 1577 Copenhagen V or at info@tbst.dk.