Receiving parcels – all services for consignees

Are you expecting a parcel? GLS offers you flexibility and convenience when receiving parcels and there are many options for taking receipt of your item or getting it redirected if necessary.

Track your parcel here in real time or find a GLS ParcelShop nearby.

Convenient shipment tracking included - receiving parcels with GLS Austria

24 hours standard turnover within Austria: With GLS Austria you will receive your parcel quickly and reliably.

Thanks to shipment tracking, you can see where your parcel is at any time online. Track your parcels with our practical Track & Trace. If you are not at home when the delivery arrives, you can choose between various delivery options – for example, delivery to a ParcelShop near you.

Customer service team

Our customer service team

"The customer service team does everything possible every day to make our GLS recipients happy. We are there for you from Monday to Friday 8-18 o'clock. Are you rarely at home? Grant GLS permission to leave parcels. This allows the delivery driver to leave your parcel at an agreed location."

Mr. Alen Kojic
Head of Customer Service & Claims Administration

Mrs. Janine Aschauer
Senior Supervisor Customer Service

Issue general drop off permission

Issue drop off permission

Are you frequently not home but don't want to miss out on direct, secure deliveries? Just specify a drop-off location of your choice so we can still deliver your parcel even if you aren't there.

Change delivery options

Change delivery options

If we were unable to find you at home, so your parcel has been taken to a GLS depot, you can select a new delivery option for your parcel, for example an alternative delivery address. Of course, this service is free of charge.


GLS App - stay up to date at all times

On the move or at home – GLS is always there. The GLS app offers consignees lots of functionality. Our app is designed around the needs of consignees and senders. Thanks to the user-friendly interface, sending and receiving parcels is simple.

The GLS App is free and can be downloaded from the Apple App Store for iPhone users, or the Google Play Store for Android phones.

Thanks to automatic data synchronisation, we always keep an eye on the latest status of your parcel. You can redirect parcels easily using the app or choose a different delivery option.

Customer in front of a GLS ParcelShop
I wasn’t at home.
How can I get my parcel?

If the delivery driver was unable to find you at home, they will ask a neighbour to accept the parcel on your behalf. If this is not possible, we will generally take your parcel to the nearest ParcelShop. Your parcel will be kept there ready for collection for 9 working days starting from the day after the attempted delivery. If there were no neighbours to accept your parcel, and no ParcelShop nearby, we will make a second delivery attempt.

You can find information about your parcel from GLS shipment tracking.

The delivery driver will also leave you a notification card.

This is where you will find the Track ID. This will allow you to track your shipment online.

Shipment tracking? Notification card? Delivery options? Do you have further questions about your parcel?

You will find frequently asked questions and answers in our FAQs.