Our wish is to deliver your parcel safely to the recipient. It is therefore important to pack the content safely.
Soft content = Soft packaging
It is possible to use soft packaging (a strong plastic bag), when you need to send or return soft content of small size (e.g. a blouse or a pair of pants).
Hard content = Hard packaging
When you send hard content, always use a cardboard box.
GLS recommends using a strong packaging made of quality cardboard. Avoid usage of a cardboard box that has been softened after multiple use or that has been exposed to moisture. It will not withstand stacking with other parcels.
If you need to send electronics or other fragile items, we recommend using the original packaging with the molded inner material to secure the content inside the box during transport.
Are you no longer in possession of the original packaging, it is important that the content is secured inside the box.
Especially when sending hard content the inner packaging is important. It avoids displacement, pressure or shock to the content and ensures that the items do not damage each other during transport.
Choose an inner packaging that fits the nature of the item. As a rule bubble wrap (preferably with large bubbles) or shrinkable paper (e.g. PadPak, WrapPak, FillPak) are the best choices, as they do not displace during transport. If you only have newspaper fillings, make sure to wrinkle them thoroughly and fill in all the empty spaces around the item (remember the bottom and the sides).
Flamingo chips move during transport and give no adequate protection for this way of transport.
Your inner packaging must also ensure that damage to your content will not damage other parcels. If you are sending liquids or colored powder, please ensure to pack the items in a plastic bag before placing them in the cardboard box.
Make the test
When you have packed your parcel with hard content, please test the packaging.
If the content moves in the box when you shake it, then it is not adequately packed and you either have to find another box or add more inner packaging to the existing box.
Liability if damaged
Should your parcel get damaged in our custody, GLS is liable with max. 4,500 DKK per parcel, if the content is adequately and securely packed.
The damaged part is replaced
Generally, GLS will replace the part that has been damaged in our custody. If inspecting the parcel, GLS will also evaluate whether to send the parcel to the recipient or to return it to the sender - depending on the condition of the content.
Payment to the sender
GLS is always liable to the sender of the parcel as he is the one paying the transportation cost to GLS.
This means, that as a recipient of a damaged parcel you will have your costs refunded from the sender. As the recipient you are very welcome to report the damage directly to GLS, but you have to settle the financial balance with the sender.
Adequate and secure packaging
The condition for GLS replacing a damaged parcel is for it to be packed to withstand transportation in an automatic sorting system and in our distribution vehicles.
Should your parcel get damaged in our custody, you can report the dmage here.
The damage has to be reported within 5 days from delivery.