Safety advice

Misuse of the GLS Brand for fraud

There are more and more attempts at fraud on the Internet and via e-mails. Criminals misuse the name of GLS as the sender and send fake e-mails, comments or private messages via our social media channels, especially to private individuals, but also to companies. These often contain requests for payment or personal data.

Recipients of such a message should inform GLS immediately and under no circumstances comply with requests for payment.

There are a variety of different types of fraud on different communication channels, such as

  • Fraudulent e-mails
  • WhatsApp
  • SMS, Messenger and similar messaging services
  • Fake GLS websites
  • Social media

We take a proactive approach to fraud and are grateful for any reports of fraudulent activity on behalf of GLS. Please let us know as soon as possible if you suspect you have received fake e-mails or SMS, or if a website or social media account is impersonating GLS, so we can take swift action to stop the fraud.

Send mail

We take all reports seriously and read them all. We frequently upload new examples of phishing attempts to this page

Fraudulent e-mails

GLS sends e-mails to customers only for related business needs like parcel shipping instructions or information about delivery status. GLS will never demand any payment by e-mail using Credit Cards, online payment systems or bank transfers.

Indicators of a fraudulent e-mail:

  • E-mail subject that should build on pressure or threatens with consequences for the recipient
  • Short deadline for replying
  • Spelling mistakes or poor punctuation
  • Sender addresses from @gmail, @yahoo, @hotmail or other private email addresses which are not originated from GLS

Please attach the phishing-attempt, and send us screenshots, links and anything else that can be helpful.

SMS / Instant Messages

If you receiving fraudulent messages via SMS or Instant Messenger, please provide us with screenshots of the conversation as well as the contact name and phone number of the person who sends you the message.

Fake GLS websites

In the past GLS has discovered several fake websites using GLS logos, names and content that are used by criminals to commit fraud against GLS customers and non-customers. These websites are designed to trick people to obtain sensitive data like login credentials or financial data.

GLS Denmark owns the websites gls-group.eu/DK, expressbooking.gls.dk and booking-glsexpress.dk. From gls-group.com you can access the websites of each GLS country. Only these websites and the websites to which it links are legitimate GLS websites.

If you are not sure whether a website is from GLS or not, you should check the following things first:

  • Is the URL address of the website related to GLS?
  • Is the connection to the website secured? There should be a “lock” sign in front of the URL.
  • Does the website look professional? Are there spelling mistakes?

If a website seems strange to you, please report it immediately to security@gls-group.eu by providing the link to the website. We will then carry out an investigation and take further countermeasures if necessary.

Social media

GLS runs a number of official social media accounts, among others on Facebook, LinkedIn, Instagram, TikTok and Snapchat. However, you will always see a link to our website gls-group.com and an imprint on official social media accounts. Furthermore, we will never actively write to you via messenger, unless in response to your questions.

Below you can find some indicators to identify fraudulent social media accounts:

  • The account is newly created or just a couple of weeks old
  • The account provides no official information or contact channels
  • The account have no reference to our main GLS website
  • The account attempts to contact you proactively via instant messenger
  • The account offers special gifts or reference to websites other than GLS

If you are in doubt of whether or not the social media account is fake, please contact GLS, so we can confirm the authenticity.