Easy and simple returns are an important part of the online customer experience. That's why many still include physical return labels with all orders, so the customer doesn't have the trouble of printing. But with only 8% of e-consumers returning products, many resources are wasted when webshops try to make returns as simple as possible for their customers.

With QR ShopReturn, we offer a simple return solution for both you and your customers - without unnecessary waste. In three simple steps, your products are ready for return at one of our more than 1,750 local Parcel Shops.

Together, we can make simple returns a natural part of the good customer journey and build happier, more loyal customers

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Improved customer and returns management

Give your customers a seamless return experience from start to finish - in two minutes your customers are ready to send back your products.

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Simplified order management

Eliminate the need to include return labels with every order and experience the benefits of simplified order management. In addition, you avoid encouraging returns.

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Care for the environment

Stop wasting nature's resources to ensure a good customer journey. With our return solution, you can show consideration for the environment by not printing redundant return labels.

 

Get started today

We're ready to help you get started with your new return solution. Send us an email or give us a call at 76 33 11 64.

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It’s that easy for you

Our IT department is ready to give you the best start to your new return solution. In just three steps, you'll be ready to offer your customers a simple customer journey.

Simple API connection

Simple API with few mandatory input

Customised front-end

Customise your front-end to your customers

Full control of your return flow

Provide a great return experience for your customers

It’s that easy for your customers

Your customers have everything they need close at hand. Once they've created a return in your system, you, or we, forward a QR code by email. If your customer has our app, we'll display it there too. Now they're ready to head down to the Parcel Shop, where we'll scan and print their return label. It doesn't get any easier than that!

Return form

Your customer creates a return request

QR code

A QR code is forwarded to your customer

Drop off at a Parcel Shop

The QR code is scanned in the Parcel Shop, the label is attached, and the parcel is ready to be returned to you.

 

Is QR return the right choice for you?

What does it cost to get QR ShopReturn?

Our QR ShopReturn solution costs the same as regular returns using GLS. As a customer, you can therefore use the service at no extra cost.

Can I use QR ShopReturn for international shipments?

Unfortunately, we currently only offer QR returns from Danish Parcel Shops Danish web shops. If you have a lot of parcels going abroad, please contact us for a tailor-made solution that suits your needs.

What data does QR ShopReturn use?

We only need the customer data that is already in your possession. This includes name, address, country, postcode, city, email, and phone number.

Can I use QR ShopReturn to get to know my customers better?

Yes, QR returns make it easier to analyse your returns and performance. It allows you to stay ahead return reasons and keep your customers happy

Get started today

We're ready to help you get started with your new return solution.

Contact us today to get started