GLS informs

Always in the know - key information for GLS customers at a glance.

Deadlines for your Christmas shipping 2022 / 2023

24.12.2022 (Christmas Eve) und 31.12.2022 (New Year's Eve)
• No collection, no delivery
• No customer service (Phone, E-Mail, Facebook, etc. pp.)

Deadlines for business customers

CollectionScheduled delivery attempt for BusinessParcelsScheduled delivery attempt for ExpressParcels
21.12.2022 *122.12.2022 *122.12.2022
22.12.202223.12.2022 *123.12.2022
*1 Delivery before Christmas only guaranteed if collection by 21.12.2022

Deadlines for PaketShop-Partners

Collection in the PaketShopSheduled delivery within Austria *2
21.12.2022 *122.12.2022 *1
22.12.202223.12.2022 *1
*1 Delivery before Christmas only guaranteed if collection by 21.12.2022
*2 Delivery abroad according to standard delivery times and holidays in the destination country

Information about delivery in the UK

Dear Customers,

Communication Workers Union’s (CWU) announced industrial actions on 31 August as well as 8 and 9 September in the United Kingdom. This will also affect GLS’ delivery partner, Parcelforce Worldwide. To avoid any negative impact on GLS parcel deliveries to the UK as much as possible, we have a contingency plan in place that will ensure that parcels can still be customs cleared and delivered during the planned actions. Customs broker CCL and parcel delivery provider EVRi will take over the clearance and delivery of UK shipments.
For you, there won’t be any changes. We are confident that we will continue to provide our customers with consistent and reliable service during these days.

Information about shipment to Ukraine, Russia and Belarus.

Due to the current political situation, parcel shipment to Ukraine, Russia and Belarus is not possible for the time being. We will inform as soon as there is new information on this.

GLS driver wearing a protective mask

Information on the Coronavirus

Here you will find information on current developments about the Coronavirus in relation to your parcel shipment.

GLS trucks

Brexit information

Click here to get the latest information on the Brexit issue.

GLS depot

Current security advice

Time and again to fraud attempts, with which criminals abuse the name GLS to get at data or to swindle money. Here you will find current security information. Please note: GLS is not liable for damages caused by fraudulent activities of third parties who misuse the name GLS.