Customers can return ordered items by placing them in a GLS Parcel Locker to be sent to a predefined address by the sender.
Service Features:
GLS informs recipients early about the delivery of parcels and offers a variety of delivery options to choose from.
Availability for the national parcel shipment.
Cross-border parcel shipment from Hungary to Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Finland, France, Germany, Great Britain, Greece, Ireland, Italy, Luxembourg, the Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia and Spain.
With GLS, recipients can pay their cash on delivery parcels via debit or credit card. Easy and convenient: the delivery driver offers the recipient the possibility to pay the due amount by card. The service is available also in Slovakia.
GLS notifies recipients via text message about the delivery of domestic parcels, giving a three hour time frame.
Cash on delivery parcels with GLS: The recipient pays for the goods on delivery in cash or by credit or debit card. GLS accepts the money and transfers it securely and quickly to the sender’s account – usually within two working days after delivery.
The cash on delivery service is also available for goods sent to the Czech Republic, Romania, Slovakia, Slovenia and Croatia. Cash on delivery amounts from these countries are usually credited to the sender’s account within seven to eight working days.
With GLS, recipients can pay their cash on delivery parcels via debit or credit card. The service is available in Hungary, and from 16th of May 2020 onwwards, also in Slovakia, Czech Republic and Slovenia.
Easy and convenient: the delivery driver offers the recipient the possibility to pay the due amount by card. The only basic requirement is to book the service in addition to the CashService.
The BankCardService can be booked via the Sales department of GLS in written form. It is possible to book the BankCardService on a flat-rate basis for all CashService parcels sent.
When using this payment method, the COD amount is usually credited to the senders account within two working days.
Flexible delivery: GLS informs recipients early about the delivery of parcels and offers a variety of delivery options to choose from.
As soon as the ordered goods are ready to be shipped, recipients receive an e-mail or a text message containing information about the upcoming delivery of GLS parcels. The message includes all important parcel data, the number of the customer service and a direct link to the GLS Delivery Manager. The online tool allows recipients to choose from a variety of delivery options. For example, they can select a new date for the delivery, enter a different address or redirect the parcel to a GLS ParcelShop.
In the morning of the delivery day, GLS sends a second e-mail or text message to the recipient containing a three-hour delivery time frame. The message also includes the number of the delivery driver and the customer service. At this time the GLS Delivery Manager cannot be used anymore. If the first delivery attempt is not successful, GLS automatically sends a third e-mail or text message to the recipient. It is now possible again to choose from the delivery options for the second delivery attempt via the GLS Delivery Manager. Usually GLS attempts to deliver a parcel twice. But if the sender has booked the FlexDeliveryService, GLS will deliver a third time if necessary. In this case GLS will once again inform the recipient via e-mail or text message about the upcoming delivery. Receiving parcels becomes flexible, making the shipment of goods to private households less complicated. The number of enquiries and complaints to the sender decreases, customers satisfaction on the other hand increases.
Advantage for senders
GLS notifies recipients by phone about the delivery of parcels.
Within the hour preceding the planned delivery time of the parcel, the delivery driver calls the recipient and informs about the expected time of delivery. GLS will also inform the recipient about COD or any other special services to be prepared for. This makes it easier for the recipient to plan with the delivery.
GLS notifies recipients via text message about the delivery of domestic parcels, giving a three hour time frame.
In the morning of the delivery day, the GLS system calculates the respective delivery tour and sends a text message with the estimated delivery time. With this service, recipients can see whether they can accept their parcel personally.
The service can be combined with the CashService. Recipients will be informed about the payable amount of cash.
GLS informs recipients via text message about parcel delivery.
Senders can create a message to the recipients of their parcels in the dispatch system GLS Connect (up to 160 characters). On the day of parcel dispatch, the text message is sent to the recipient, notifying about the upcoming delivery the next working day.
The parcel’s identification number can be included and the cash amount that will be payable upon delivery. The GLS hotline number is automatically added at the end of the message.
Specify the text of the messages and show your customers your service orientation.
Delivery to any destination in Hungary before 17.00 the next working day.
With this service, the regular delivery time of 24 hours within Hungary is not only standard, but guaranteed.
A money-back guarantee – refund of the service charge – means security for the sender.
Senders can choose in advance one day within five working days after collection, on which GLS should deliver the parcels.
The goods from this order do not have to be stored on the senders’ premises. GLS picks up the parcel at any address in Hungary.
Senders define a 2-hour delivery time window in which GLS will deliver the parcel to the desired recipient.
In towns with GLS parcel depots, senders can freely select a time frame between 08.00 and 20.00 for the delivery. Contact GLS directly to check the availability for a desired area.
GLS collects parcels outside normal business hours, after 17.00.
With this service, GLS will pick up parcels on a regular basis after the company’s usual business hours. The exact time can be defined by the sender.
Weekend parcel shipment: In Budapest, GLS delivers parcels also on Saturdays.
Parcels sent on Friday are delivered on Saturday – the ideal solution for urgent goods or important items.
More than 1000 pick-up points in more than 400 towns. If the service is ordered, the parcels picked up at the Sender's business site will be shipped to the selected GLS ParcelShop, were customers can collect the ordered goods.
In our constantly growing network, there are more than 1700 parcel lockers in more than 300 towns. If the service is ordered, the parcels picked up at the Sender's business site will be shipped to the selected GLS Parcel Locker, were customers can collect the ordered goods.
Maximum parcel size that may be sent to GLS ParcelLocker: 73cm x 42cm x 59cm
With this service ordering, you can make the parcel delivery process more secure for our customers. With this service order, each parcel dispatch, the recipient's signature on the hand held scanner is replaced by the service code (CLD) recorded by the delivery courier. This solution only applies to physical contact with the scanner and therefore does not affect cash or credit card payments. There is no extra charge for this service.
In case of non-contact delivery, we recommend ordering the BankCard Service service for cash on delivery.
If the price of the shipment is paid in cash, please make the exact amount, otherwise the courier may refuse to deliver the package.
GLS hands over the parcel exclusively to the person stated by the sender – and only on proof of identity.
Specify to whom your parcel should be delivered to. The recipient has to identify himself by presenting an official ID document (personal ID card or passport) to the delivery driver.
Parcels are only delivered against signature by GLS. With this service, the delivery driver also notes down the number of the ID document.
The shipment of certain types of hazardous goods within Hungary is possible with GLS.
The carriage of dangerous goods packed in Excepted or Limited Quantities is only performed based on a prior written agreement relating to products that enjoy exemption based on chapters 3.4 and 3.5 of the ADR.
Excluded from hazardous goods shipment are extremely hazardous substances, such as radioactive, explosive, infectious or highly poisonous substances.
Additional coverage on a one-off basis: Extra protection for selected parcels.
Senders can decide for every parcel whether it needs an increased coverage or not. The maximum amount of declared-value insurance service is HUF 500,000 in the case of domestic parcels, and HUF 200,000 in the case of export parcels.
Flat fee damage compensation for all national parcels of the sender in addition to the automatically provided coverage which is valid for all parcels.
With this service, senders book a plus of security for all of their parcels when it comes to sending high-value goods – for example smartphones or other electronic devices.
The damage coverage fee is subject to individual agreement.
GLS offers partitioned delivery of an order to selected hypermarkets.
In case of a partitioned delivery, GLS organises the dispatch of goods to specified stores. This service automatically includes the DocumentReturnService. This means, GLS collects signed documents as well as the itemised delivery bill, and returns them to the sender.
In accordance with the clients’ instructions, GLS provides partitioned delivery and places the goods directly onto the store shelves.
Three services in one: GLS performs partitioned delivery just as in the ItemisedDeliveryService but then also puts the delivered goods onto the store shelves. Also included is the DocumentReturnService so that the certified proof of delivery is returned to the sender.
GLS collects parcels from any address of your choice and delivers them directly to the desired recipient.
With the Pick&ShipService you avoid unnecessary detours. A parcel, for example, goes directly from the supplier to the end customer or vice versa. Optimise your procurement and distribution logistics with this additional service.
The collection address does not have to be in Hungary. Any address in the GLS network, whether in Hungary or in Europe, can be selected.
Optimises return management: GLS collects parcels from any address and brings them to the client. Collection time can also be specified.
The collection address does not have to be in Hungary. Any address in the GLS network, whether in Hungary or in Europe, can be selected.
Efficient goods exchange: GLS delivers parcels and swaps them with others at the same time and then transports these to the GLS customers’ premises or another business address of their choice.
The service can be used, for example, for repairs: GLS delivers the replacement unit, collects the faulty item and delivers it to the desired repair service site. Complaints handling is simplified, in both e-commerce and retail trade. Quick replacement of claimed goods due to quality or commission issues can be managed.
GLS delivers parcels, collects important signed documents, and returns them to the consignor.
How consignors can play it safe: GLS will obtain the recipient’s signature on all original documents required and return them to the sender within a short time frame.
We offer the partners a cost-effective solution for shipping returns.
ShopReturnService has been introduced as a convenience service, taking into account the feedback from our recipients, with the aim of making it easier for recipients to return parcels.
After ordering the service, 2 labels will be automatically printed and 1 of that is automatically printed for the return shipment. 1 piece is should be placed on the parcel in the usual way and 1 (the return label) is must be placed inside.
If the Recipient wishes to return the parcel for any reason, he/she have to remove the original label from the box. Then, he/she sticks the return label (which is inside the parcel) on the packaging and takes the parcel to the nearest GLS Parcel Locker or GLS Parcel Shop where it can be posted.
With this service, customers can return ordered items by placing them in a GLS Parcel Locker, to be sent exclusively to a predefined address by the sender.
Key Features of the Service:
