of General Logistics Systems Croatia d.o.o.
GLS General Logistics Systems Croatia d.o.o. (GLS Hrvatska) is a subsidiary of General Logistics Systems B.V., Amsterdam.
GLS Croatia performs reliable and high quality parcel services as well as express deliveries and logistics related value added products.
Personal data includes particulars on personal or factual circumstances of a specific or determinable individual person. This includes for instance information such as name, address, telephone number and email address.
Information that cannot be linked to a specific or determinable individual - such as statistical data - is not considered as personal data.
Identified or identifiable natural person who visits or use our website.
Applicable Data Protection Law and Commitment to Data Secrecy
GLS Croatia performs data management in compliance with the applicable rules on data management, especially with regard to the provisions of Regulation (EU) 2016/679 of the European Parliament and of the Council on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (GDPR), as well as according to the applicable rules of the Law on postal services.
By means of technical and organisational security measures, GLS companies do their best to protect personal data from loss or misuse.
Personal data is processed only in systems which are protected by appropriate security measures.
GLS Croatia will modify the security and data protection measures as much as necessary in the light of technological progress.
Data Subjects Rights
GLS Croatia respects the fundamental rights and freedoms of data subjects. GDPR increases the privacy rights of the data subject. Under this regulation you have the right to
- be informed about and have access to your personal data processed (Right to be informed and Right of access according to Art. 15 GDPR)
- obtain the correction of inaccurate personal data (Right to rectification according to Art. 16 GDPR)
- obtain deletion of your personal data (Right to erasure according to Art. 17 GDPR)
- restrict processing (Right to restriction of processing according to Art. 18 GDPR)
- receive your personal data provided to us (Right to data portability according to Art. 20 GDPR)
- object to processing data on grounds relating to your particular situation based on legitimate interests or the performance of a task in the public interest (Right to object according to Art. 21)
Provided that the necessary legal requirements are fulfilled.
Withdrawal of Consent
In case your consent has been requested for the processing of your personal data, please be informed that you have the right to withdraw that consent at any time in the future, without affecting the lawfulness of the processing based on the consent before its withdrawal.
Exercising your Rights
If you want to exercise your rights as a data subject or withdraw an explicit consent given please send a message to the Data Protection Officer of GLS Croatia explaining what right you want to exercise so that GLS Croatia can take the necessary further steps to respect your rights.
Right to lodge a complaint
You have the right to lodge a complaint with the data protection authority of your country if you believe that your rights have been violated. For further information on the complaints process, please click here .
Data Categories, Purposes of Processing Personal Data and Legal Basis
For further information on the data categories and purposes of processing personal data and legal basis, please click here .
Collection, Processing and Use of Personal Data
Each time a user accesses a GLS web page data is saved in a log file. The following specific data is temporarily saved:
- IP number of the querying computer
- Domain name
- Date and time of access
- HTTP answer code
- Visited pages
- Operating system with version
- Browser with version
- Screen resolution
GLS Croatia makes difference between the open and close areas of the using of the GLS Webpage. The close area is needed for the fulfilment of the contracts between GLS Croatia and its Partners. Access allowed only by user name and password.
Among other functions the open area provides the user with an E-mail contact form, "Track and Trace", and the Parcel Shop search. Data entered in the scope of an enquiry via the E-mail form such as name, street, postcode, city, etc. is required by us in order to process your enquiry. Forwarding, sale or any other means of transfer of your personal data to third parties does not occur.
(4) The logfile data is anonymously analysed for statistical purposes. Statistical reports are used to evaluate the usage of the GLS websites. In particular, the order in which the pages are visited and the path taken between pages is shown. This is intended to give GLS Croatia an indication how the usability of the website can be improved further.
This web site uses Google Analytics, a web analysis service of Google Inc. ("Google"). Google Analytics uses so called "cookies", i.e. text files that are saved on your computer, allowing an analysis of how you use the web site. The information about your use of this web site, generated by the cookie (incl. your IP address), is transmitted to a Google server in the USA and saved there. Google will use this information in order to analyse your use of the web site, to compile reports about the web site activities for the web site operators and to perform further services that are connected with the web site use and the internet use.
Moreover, Google will transmit this information to a third party when indicated, as far as this is legally mandatory or as far as a third party is processing this data on behalf of Google. Google will in no case connect your IP address with other data of Google. You can avoid the installation of cookies by adjusting the according settings of your browser software; however we would like to point out that in this case you might not be able to use all functions of this web site to the full extent. By using this web site you agree that Google will process the data collected about you in the manner described before and for the purpose named before.
GLS Croatia – until withdrawal of the consent – is allowed to send newsletter to those customers who have previously agreed to send a newsletter to a given e-mail address. The database of the newsletters includes the name, email address and the time of the given consent or withdrawn consent. Data subjects have the right to withdraw their consent any time, they just have to click on the link included in the newsletter, write a letter to email@example.com or contacting the customer service of GLS Croatia. The newsletter database is only used for sending newsletters.
Identity and contact details of the Controller and Data Protection Officer/Country Data Protection Manager
If you want to contact the Data Protection Manager/Data Protection Officer please use the email address firstname.lastname@example.org
You may also contact GLS Croatia by sending a written letter to the Data Protection Officer of GLS Croatia:
Data Protection Officer of GLS Croatia,
GLS General Logistics Systems Croatia d.o.o.
Updates to this data protection information
This information was last updated on 25th May 2018