This Wednesday, 9 November, the union front in Belgium has announced a national strike that will affect all sectors to protest against the wage norm.

Many of GLS employees will be at our depots on Wednesday evening to handle the parcels, to minimize the impact of this strike.

Strikes also lead to road blocks, which affects traffic and thus accessibility to our sorting centers. Unfortunately, we have limited control over this part of our service, but we have already adjusted our transport plans and schedules to minimize processing and delivery delays.

France is facing fuel supply disruptions because of a strike at Total Energy company which represents 60% of fuel distribution in France. The French government is actively working with the company to solve this issue as soon as possible. This shortage has consequences for Linehauls and Last miles but also for the daily life of citizens which leads to tensions.

In this highly inflationary context in France, a union organized on Monday hub blockades in four Hubs (Paris with Fleury and Roissy, Rhônes-Alpes with Lyon and South West with Brive).

A lot of parcels could not be processed. Operational teams manage the priorities.

Communication Workers Union’s (CWU) announced industrial actions on 13th, 20th and 25th of October in the United Kingdom. This will also affect GLS’ delivery partner, Parcelforce Worldwide. To avoid any negative impact on GLS parcel deliveries to the UK as much as possible, we have a contingency plan in place that will ensure that parcels can still be customs cleared and delivered during the planned actions. Customs broker CCL and parcel delivery provider EVRi will take over the clearance and delivery of UK shipments.

For you, there won’t be any changes. We are confident that we will continue to provide our customers with consistent and reliable service during these days.

The FDS service contains an e-mail notification of the expected delivery time. The second e-mail notification the recipient receives after the parcel arrives at the destination and contains the time and day of delivery. All email notifications include links to a website where the recipient can change the place of delivery.

In case of a failed delivery attempt, depending on the country, you can choose one of the following options:

• Delivery at new address
• Delivery at another time
• Personal collecting the parcel

For more informations about our products and services feel free to contact us at +385 1 2006 788 or via e-mail address sales@gls-croatia.com

In accordance with the decision of the Court of Justice of the Republic of Croatia U-I-2282/2014 related to the surcharges in the "Red Cross Week", "Week against Tuberculosis" and "Solidarity Week" of the Red Cross, we hereby inform you that this fee will no longer be charged.

With regards,

General Logistics Systems Croatia d.o.o.

The notice of the Croatian Red Cross on the change of the amount of the additional stamp can be downloaded here (HR) .

Article 44 of the Croatian Red Cross Law also prescribes misdemeanor sanctions for non-application of the obligation in question by postal service providers. In addition, all postal service providers are obliged to timely inform all users of postal services that in the forementioned periods, in addition to the amount of the existing cost of postal services, it is mandatory to charge an additional fee for the postage stamp charged in favor of Croatian Red Cross.

GLS has taken all measures prescribed by Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data and repealing Directive 95/46 / EC (General Regulation on data protection) and the Act on the Implementation of the General Regulation on Data Protection (NN42 / 2018) to address risks and reduce possible harmful consequences of the incident.

An assessment of the risk and impact of the incident on data protection was made and it was determined that the incident is unlikely to cause detrimental consequences for the rights and freedoms of data subjects.

GLS has taken the following measures to address the problem and reduce the possible detrimental consequences for the rights and freedoms of data subjects. All logs of the mail system and firewall were inspected and checked. Security software on all computers has been updated, all passwords for access to servers have been changed, as well as passwords for access to personal computers. A specialized firm was hired to investigate the incident in detail.

GLS has taken all actions to protect you and we ask if you suspect any risk of your rights and freedoms to contact us through the data protection officer: dataprotection@gls-croatia.com : Robert Bakota, Varaždinska 116, 10360 Popovec.

If you have questions regarding the protection of personal data or want to file a complaint or report a risk to your rights and freedoms in connection with this incident, you can contact the GLS Data Protection Officer: dataprotection@gls-croatia.com : Robert Bakota, Varaždinska 116, 10360 Popovec.

Your rights are: the right to access data, the right to rectification, the right to erasure ("right to be forgotten"), the right to data portability, the right to object, the right to restriction of processing.

With regards,

General Logistics Systems Croatia d.o.o.

The notice of the Croatian Red Cross on the change of the amount of the additional stamp can be downloaded here (HR) .

Article 44 of the Croatian Red Cross Law also prescribes misdemeanor sanctions for non-application of the obligation in question by postal service providers. In addition, all postal service providers are obliged to timely inform all users of postal services that in the forementioned periods, in addition to the amount of the existing cost of postal services, it is mandatory to charge an additional fee for the postage stamp charged in favor of Croatian Red Cross.

** If the addressee is a legal entity, the amount of the daily collected COD could be maximum 5000 RON per addressee, irrespectively of number of parcels.

Parcel service providers have a crucial role to play in the coronavirus crisis by providing essential logistic services facilitating the flow of goods. GLS continues to provide parcel shipping services in all countries in which the Group operates keeping local communities across Europe and North America connected at this critical time.