ParcelShop Terms

Version 41C. Applicable from 1 February 2019

1. Application

1.1 These General Terms apply to all activities carried out by General Logistics Systems Denmark A/S in the following called GLS when sending parcels from a GLS ParcelShop.

The General Terms apply to our customer whether the activities are carried out by GLS or by one of our subcontractors.

1.2 Unless otherwise stated in these Terms the provisions of the General Terms of the Nordic Association of Freight Forwarders (NSAB 2015) apply.

2. Scope of service

2.1 GLS plans and undertakes the distribution of parcels, including sorting and delivery.

2.2 Parcels distributed via a ParcelShop must have a max. weight of 20 kg.

  • Min. and max. sizes distributed by GLS are:
  • Min. 10 x 15 x 1 cm
  • Max. 200 cm on the longest side and length + girth max. 300 cm.
  • For private recipients in Sweden the max. is 140 cm of the longest side.

2.3 You can only send parcels to countries within the EU. For customers paying cash the destinations are mentioned in the price list.

2.4 It is the consignors responsibility to get a receipt for handing in the parcel in a ParcelShop.

2.5 Parcels may be delivered at a location specified by written agreement between GLS and consignee. In such cases, GLS regards the parcel as delivered correctly, when the parcel is delivered at the specified location.

2.6 GLS may deliver to any person at the address. It is the responsibility of the recipient to pass on the goods to any named consignee.

In some countries GLS may deliver a parcel to the neighbor, if no one can be found at the address.

2.7 In the event that the consignee’s premises are unattended, GLS hands in the parcel for pick up at a ParcelShop or a GLS Depot. GLS informs the consignee hereof. After 10 workdays GLS will return the parcel to the consignor.

2.8 GLS reserves the right to deliver to a different ParcelShop than the customer chooses.

2.9 GLS may reject or return a parcel that is not properly packaged or not suitable for parcel distribution.

3. Distribution

3.1 The customer is responsible for providing adequate and secure packaging and for ensuring that each parcel is adequately labelled with 1 (and only 1) label. The customer should be aware that if parcels strapped or taped together and only provided with a single label come apart, no compensation will be paid.

In such cases, GLS will only pay compensation for the parcel carrying the label. GLS does not check the packaging and will not pay compensa-tion for damage to the parcel if the packaging is subsequently found to have been inadequate or insufficiently secure.

3.2 Parcels must be packed to with-stand handling at a sorting system where markings such as arrows, “fragile”, “handle with care”, etc. cannot be taken into account.

3.3 Glass, porcelain, technical equipment, including flat screens, computer, IT, laser and other fragile equipment must be packed in a sturdy outer packaging (cardboard box or other packaging suited for transportation). The internal packaging must consist of close-fitting, shock-absorbing material (for technical equipment, this must be moulded). The packaging must be suited for the content. All cavities must be filled with a suited material to protect the content. The consignor must make sure that neither the items of the parcel nor the content and the packaging can be dislocated, pressed or pushed.

3.4 Damages caused by jolting of internal components which have not been optimally fixed during transportation will not be covered by GLS.

3.5 Goods in glass containers and goods with liquid content must be shipped in an outer packaging suitable for distribution with GLS. An inner packaging that protects the goods against external impacts and absorbs and prevents any leakage from the goods must be used. Consignor must ensure that displacement, pressure or shock, neither between objects nor between the content and the outer packaging, cannot happen.

3.5.1 In case of damage to glass- packaged goods and liquid containing goods, which are of danger to staff, material or other parcels, GLS reserves the right to destroy the content of the parcel

3.6 GLS does not distribute:

3.6.1 To post box addresses.

3.6.2 Tires

3.6.3 ShopDeliveryService (Delivery via ParcelShop) is not offered for customers paying cash sending from a ParcelShop.

3.6.4 Unpacked goods or goods not suited for parcel distribution.

3.6.5 Hazardous goods (except for limited quantity LQ).

3.6.6 Living or dead animals and urns.

3.6.7 Weapons, weapon attracts including soft guns, parts for weapons and active/ inactive ammunition or explosives elements.

3.6.8 Perishable goods and dry ice.

3.6.9 Cash or cash equivalents.

3.6.10 Goods subject to import, export or distribution bans in the consignor’s, the consignee’s or transit countries.

3.6.11 Taxable goods such as cigarettes, tobacco and alcohol for delivery outside Denmark.

3.6.12 Goods or parcels the sending of which are prohibited under all applicable sanctions laws, for example because of their contents, their intended recipient or the country to or from which they are to be sent. Sanctions laws include all laws, regulations and orders imposing sanctions (including trade restrictions and economic sanctions) on countries, individuals or entities, including without limitation those imposed by the United Nations, the European Union and the member states of the European Union.

3.7 GLS may reject goods or interrupt the distribution if there is reason to suspect content of the abovementioned nature.

3.8 The customer must pay compensation for any direct or indirect loss afflicted to GLS, our subcontractor or other customers as a result of content described in 3.6.1-3.6.11 and for any direct or indirect loss caused by inadequate packaging as mentioned in 3.2-3.5.

3.9 GLS is not obliged to examine whether the parcel contains any of the goods listed in 3.6.1-3.6.11 or whether the packaging is adequate as mentioned in 3.2-3.5.

4. Payment

4.1 Parcels sent via a ParcelShop are either paid in cash in the ParcelShop or have been prepaid via a third party.

4.2 GLS does not refund already paid amount when returning parcels.

5. Claims

5.1 Claims regarding damage/ shortage must be made in writing, see

5.2 The following deadlines for claims apply:

5.2.1 In the event of damage or shortage, the customer or consignee must file a claim to GLS within 5 workdays of delivery, as all claims otherwise are void.

5.2.2 For non-delivery or in the event of late delivery the customer or consignee must file a claim to GLS latest one year after the dispatch date. GLS is allowed 10 workdays to search for the shipment from the date of the claim.

5.3 GLS must have photos of damaged parcels. Otherwise, GLS may require that the consignee make any damaged parcels available for collection in the original packaging at the delivery address. If this is not possible, the customer and/or the consignee lose the right to compensation.

5.3 The consignee must make any damaged consignments available for collection in the original packaging at the delivery address. If this is not possible, the customer and/or the consignee lose the right to compensation. GLS may ask for photos showing the extent of the damage.

5.4 If the damaged consignment is transported by a party other than GLS before the consignment has been inspected as set out in 5.3, the customer and/or the consignee lose the right to compensation.

6. Undeliverable goods

6.1 GLS will sell undeliverable goods (where it has not been possible to determine the correct owner) at a public sale after 90 days.

7. Limitation

7.1 In the event of damage or shortage, legal actions against GLS must be taken within 1 year from the delivery date (cf. 2.5 - 2.7) or from the date when GLS sent a message on unsuccessful delivery, cf. item 2.7.

7.2 In other cases (non-delivery, late delivery etc.) legal actions against GLS must be taken within 1 year from the date, when it was possible to state the loss.

8. Limitation of liability

8.1 GLS is responsible for the parcels from the moment GLS receives them (against receipt or scanning) until the parcels are delivered (cf. 2.5-2.7) or until GLS lawfully interrupts the distribution. The liability of GLS will in all circumstances terminate no later than 15 days from the day when GLS notifies the consignee of the arrival of the parcel either verbally or in writing to the consignee address provided by the customer.

8.2 The liability of GLS is limited as follows:

8.2.1 GLS replaces disappearance or damage with max. DKK 4,500 per parcel. The compensation can maximum amount to the value of the parcel. Valuation is as follows: New Items are valued at cost price excl. VAT. Used goods are valued at the current market value or cost excl. VAT, where the lowest value is valid.

8.2.2 GLS cannot be held liable for any delay caused by conditions listed in section 3.2 to 3.6. If the loss is caused by acts or omissions from the customer or the consignee GLS is under no circumstance liable for damages.

8.2.3 In the event of a delay, GLS will only pay the freight cost for the delayed parcel. GLS will only pay compensation for delays of more than 10 workdays from the expected date of delivery.

8.2.4 GLS does not compensate damage to goods sensitive to temperature, which is damaged, perishes or deteriorates in quality as a result of temperature variations.

8.2.5 GLS is not liable for outer packaging.

8.2.6 GLS is not liable for cash, gift vouchers, price tickets, tickets, scratch cards etc.

8.3 GLS is not liable for indirect losses, operating losses, loss of profit or any other losses. GLS is not liable for losses caused by circumstances that can be classified as force majeure, work stoppage, strike, war, natural disasters, etc.

9. Personal data

9.1 It’s the customer’s responsibility to ensure that the personal data required by GLS is correct and legally transferable to GLS.

9.2 All personal data received by GLS is covered by GLS’ data protection policy, which is always available via GLS’ website.

10. Jurisdiction and venue

10.1 All disputes relating to these General Terms shall be governed by Danish law.

10.2 The Court of Kolding shall be the venue for all disputes relating to these General Terms.

11. Complaints

11.1 A complaint about a product or service purchased from us may be submitted to the Competition and Consumer Authority's Center for Complaint Resolution, Carl Jacobsen Vej 35 2500 Valby. You can complain to the Center for Complaint Resolution via