Senders receive orders, prepare the dispatch and transfer the usual shipment data to GLS via the dispatch system – and additionally the e-mail address or mobile telephone number of the parcel recipient. This way, they activate the flexible delivery options for this parcel. GLS informs the recipients by e-mail or via text message about the upcoming dispatch and the expected time frame. GLS also sends a link which directly leads to the GLS Delivery Manager where recipients can choose from several delivery options – and influence parcel delivery according to their personal needs.
A solution that is tailor-made for modern e-commerce, connecting 22 countries so far.
Delivery according to the recipient's choice complements the experience of shopping online.
Regardless of which of the associated countries the goods are ordered by the online shopper, GLS will inform the consignee of the delivery in local language.
FlexDeliveryService - flexible delivery
With GLS Delivery manager, the recipient can adapt the parcel delivery by choosing from several delivery options.
Delivery at the same address at given date
Delivery at a new address
Delivery at a GLS ParcelShop
Delivery to GLS ParcelLocker
Pickup at GLS depot
Refuse to accept the parcel
GLS informs the recipient of the package by e-mail or text message and allows him to choose from a wide range of delivery options. These options are available before the first delivery attempt.
Continuous informing of the recipient about the electronic notification - e-mail notification.
Recipient will also receive the notification in the language of the country. Available 5 parcel redirection options.
In addition to the e-mail notification, the recipient will also receive an SMS notification about the movement of the parcel.
The service also includes 5 parcel redirection options.
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We are all experienced in Slovakia, but also in Europe.
We provide solutions and consultants in the process of parcel delivery.
Detailed process description
Step 1: Information at the start of dispatch
Step 2: Communication of estimated delivery time frame
When the delivery driver scans the parcel in the morning of the delivery, a second e-mail or text message is sent automatically to the recipient containing an exact date and time frame of delivery. The telephone number of the delivery driver and GLS customer service is also included. At this time, the GLS Delivery Manager cannot be used anymore.
Step 3: Provision of delivery options to choose from
Should the first delivery attempt be unsuccessful, recipients are automatically informed via e-mail or text message. The message contains a link which directly leads to the webpage of the GLS Delivery Manager where all delivery options for the parcel are available and recipients can once again choose what happens next.
Third delivery attempt
GLS usually makes two delivery attempts.
However, if the sender has ordered the FlexDeliveryService, GLS may, if necessary, make a third attempt, again preceded by an information message.
FlexDeliveryService is available for orders as well as for international purchases for the country, Germany, Poland, Belgium, Luxembourg, Denmark, the Netherlands, France, the United Kingdom, Spain, Greece, Finland, Italy, Portugal, Norway and Bulgaria.
FlexDeliverySMSService - in the previous Hungary, Czech Republic, Slovenia, Romania, Croatia.
The sender shall conform only to minimum requirements and GLS is ready to perform such delivery service for it:
- Get the recipient´s approval to share e-mail or phone number with GLS. Usually done via sender's General Terms and Conditions or during ordering process;
- Send the recipient´s e-mail or phone number to GLS through the delivery system;
The FlexDeliveryService can be combined with almost all optional services of GLS and is available also for the export parcels send within the East Europe region.
Should senders not meet the requirements for using the service, GLS will gladly assist them.
If interested, please contact the respective GLS hotline or use the contact menu.