the complex and confusing situation associated with the spreading of COVID-19 virus is changing our lives, our rituals and our established "patterns of behaviour" and therefore, we at GLS are continuously evaluating the situation and taking new measures in order to protect not only our employees' but also our customers' health. In general, we want to encourage everyone to behave responsibly and with increased empathy, which is now the cornerstone of success in parcel delivery as well.
We therefore ask you to:
- recommend to your customers to pay by card for the goods ordered. By eliminating the necessary personal contact between the courier and the recipient, we significantly reduce the possibility of transmitting the infection and also speed up the process of parcel delivery!
- instruct your customers to come to take the goods ordered at the courier's vehicle and not to require delivery directly to the house door, flat door or to the office in the shopping centre. Same as courier the recipient should also use protective equipment (face mask, gloves ...), and keep a safe distance from the courier. We also ask you to publish at your e-shops, shopping carts information and announcements for recipients who are in forced quarantine to inform the courier about this fact before the parcel delivery!
- maintain maximum helpfulness and consideration when handing parcels to the courier. Please allow parcels to be loaded in open spaces and ask your staff to use protective equipment and keep a safe distance from the courier when handing parcels.
- exclude from transport the parcels which are addressed to closed operations, schools, shops, as such parcels are returned to the sender! In the case of a delivery place where, despite the general quarantine, there is an employee taking over the parcel, it is essential that you include his/her name and mobile telephone contact on the shipping label! In this challenging situation the unnecessary sending of parcels to addresses that are closed due to the general quarantine makes the delivery of other parcels difficult!
GLS company General Logistics Systems Slovakia s.r.o. is aware of the current difficult situation, constantly evaluating it and taking the necessary measures. However, despite our enormous efforts to maintain quality standards kept for years, some parcels may be delayed for the above reasons. In particular, this concerns parcels abroad, as international transport is facing new obstacles each and every day, in the form of closed borders and tailbacks that are formed as a result of preventive measures against the spread of COVID-19.
We thank you in advance for understanding and accepting these measures and for sharing them with your customers.
Best regards and wishes of good health,