Parcel delivery by GLS

GLS delivers parcels on working days from Monday to Friday and in the Netherlands within 24 hours (depending on the sender also on Saturday). However, these delivery times are not fixed and are not guaranteed. The parcels are transported by road, which can cause delays in traffic, for example.

A parcel is ideally delivered personally. The recipient then confirms that the parcel has been accepted by signing in the delivery drivers hand-held scanner. An other household member may also accept the parcel on behalf of the recipient.

GLS asks one of the neighbours if they can accept the parcel. If none of the neighbours can accept the parcel, GLS will take it back to its depot.
In both cases, the delivery driver leaves a so-called notification card with important information, such as the name of the neighbours or information about selecting a delivery option. If an e-mail address is available GLS will also send an e-mail notification.

You can also sign up for continuous deposit permission. With continuous deposit permission, you give us the possibility to leave your parcel(s) at a pre-arranged place. You can sign up on this page.

The notification card has a "Niet Thuis Code" on it. With this number or with the parcel number and the zipcode, the recipient can track the parcel online, for example on a smartphone.

The notification card is especially important if GLS has returned the parcel to the depot. The recipient can then decide online, with the number and postal code, what happens next.