Take a look at our frequently asked questions with answers that might be of interest to you as a recipient.
When your parcel will be delivered depends on the delivery method chosen by the consignor. When received, GLS delivers national parcels usually within 24 hours on Monday to Friday during normal business hours. If chosen by the consignor, a delivery on Saturday is also possible.
As soon as it can be determined, our Track & Trace website will indicate the time frame of the scheduled delivery.
Before the first delivery attempt
If the consignor has booked our FlexDeliveryService, it is possible to influence the delivery according to your wishes before delivery. When the shipment is already out for delivery an adjustment is only possible after the first delivery attempt.
After the first delivery attempt
If you were not at home during the first delivery attempt and a delivery at the neigbours was not possible, the delivery driver will leave a Notification Card (Niet Thuis Bericht) and/or an e-mail will be sent. Via the Notification Card and e-mail GLS offers several delivery options for a second delivery attempt.
An overview of various statuses in Track & Trace
| (Code) Status | Explanation |
| (0.100) The parcel data was entered into the GLS system | Your parcel was entered into the GLS system by the consignor. From this moment it is possible to track your parcel via our Track & Trace website. When GLS has received the parcel the status will change to 'The parcel was handed over to GLS'. |
| (1.0) The parcel has left the parcel center | Your parcel has left a GLS depot and is in transit to an other GLS depot. When your parcel is out for delivery the status will change to 'The parcel is expected to be delivered during the day'. |
| (2.0) The parcel has reached the parcel center | Your parcel has arrived at a GLS depot. When your parcel is out for delivery the status will change to 'The parcel is expected to be delivered during the day'. After a succesful delivery the status will change to 'The parcel has been delivered'. |
| (3.0) The parcel has been delivered | Your parcel has been delivered at the specified address. If your parcel has been delivered at the neighbours you have received a Notification Card (Niet Thuis Bericht). |
| (3.121) The parcel has been delivered at the neighbour's | Your parcel has been delivered at one of your neighbours. You have received a Notification Card (Niet Thuis Bericht) and/or an e-mail with details. |
| (3.124) The parcel has been delivered at the Parcel Shop | Your parcel has been delivered at a GLS Parcel Shop. You also received an e-mail with details if your e-mailaddress is known to GLS. |
| (4.32 / 12.32) Further address information is needed | Your parcel could not be delivered (yet). Further address information is needed from the consignor to deliver the parcel correctly. |
| (4.40) The parcel could not be delivered as the consignee was absent | The delivery driver could not deliver the parcel at the specified address or at one of your neighbours. A Notification Card (Niet Thuis Bericht) has been left for a new delivery attempt. |
| (8.0) The parcel is stored in the parcel center | Your parcel is stored in our GLS depot because it could not be delivered, for example because you were not at home. Alternatively, crucial information may be missing to deliver your parcel correctly. |
| (11.0) The parcel is expected to be delivered during the day | Your parcel is on its way with the delivery driver and will be delivered during the day. On the Track & Trace website the time frame within GLS will deliver your parcel can be viewed. |
If you are not at home at the first delivery attempt, the driver will ask a neighbour to accept the parcel. If that is not possible, the driver will take it back to the depot (distribution centre). You will receive a Notification Card and/or an e-mail which holds key information about the delivery options for a second delivery attempt. This can be arranged via our website or our Customer Service. If you are not at home during the second delivery attempt, the parcel can only be collected at a GLS Parcel Shop.
The delivery driver cannot make a second delivery attempt on the same day. The delivery driver will leave a Notification Card (Niet Thuis Bericht) which holds key information about the delivery options for a new delivery attempt the next business day.
Did Track & Trace mention that the parcel would be delivered today and has the status not changed? Please contact the next working day the consignor of your parcel or our Customer Service via 0900 111 666 00 (€ 1.-/ per call).
It is not possible for the delivery driver to make a second delivery attempt on the same day. Please contact our Customer Service by telephone to arrange a second delivery attempt. A new delivery attempt can also be made online with the Notification Card (Niet Thuis Bericht).
International parcels can be tracked with a parcel number and postal code. As most countries do not use a combination of numbers and letters you can fill in your postal code without the letters.
An other option is to make use of our Track & Trace via the GLS Group or to contact our Customer Service.
Having a parcel delivered on a business address is only possible by contacting our Customer Service. Please make sure you have the name of your organisation available as well as your contact details.
Did you accept a parcel for your neighbours? They will receive a Notification Card (Niet Thuis Bericht) that states you have accepted the parcel.
You will receive an e-mail from the consignor as soon as the parcel is registered at GLS. However, it is possible that your parcel will be offered to GLS at a later time.
If you still cannot see any information after one working day, please contact the consignor. He can verify the date your parcel has been or will be shipped.
Every depot where your parcel has been scanned is displayed in Track & Trace. This can be the depot realising the delivery of your parcel, but it can also be the depot where the consignor has initially brought and registered your parcel.
GLS Netherlands never leaves parcels unattended without your explicit permission. If the consignor has made use of the FlexDeliveryService, you have received an e-mail informing you about the date the consignor has registered the parcel at GLS. With this e-mail you can influence the delivery according to your wishes until midnight the day before delivery. You can for example change the delivery day, to have the parcel delivered to one of the GLS Parcel Shop or to have it delivered with our deposit service.
For every parcel that will be delivered the conventional way has to be confirmed by signature. If the parcel is delivered at the neighbours, they may sign.
For reasons of safety and privacy legislation it is not possible for delivery drivers to inform you when they are in the neighbourhood.
If the frequently asked questions and answers do not help you, please contact GLS by e-mail or telephone. Alternatively, you can also contact the consignor of your parcel.
For all information, please visit our free websites
gls-netherlands.com and
gls-info.nl . GLS has a call centre for customers who receive parcels if you want to contact us by telephone. Our colleagues are available from Monday to Friday, between 8.30 a.m. and 5:30 p.m.. To arrange a new delivery attempt our call centre is open until 10:00 p.m..
0900 111 666 0 (€ 1.-/call)