Take a look at our frequently asked questions with answers that might be of interest for a consignor.

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Which criteria does a consignment has to meet ?

A consignment via the GLS network must meet certain conditions. For a parcel as well as a pallet maximum measurements and weight are applicable. View our general terms and conditions for a extensive description or take a look at the maximum measurements mentioned on the product pages.

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To General Terms and Conditions

How do I track my shipped parcel?

A shipped parcel can be tracked at any time with the parcel number and postal code of the destination. This is possible via the Track & Trace website or, if you have the login details, via MyGLS. In MyGLS it is, among others, possible to sort parcels by country, date and reference.

Track & Trace

Login MyGLS

Where can I find more information on Brexit?

For everything you need to know about shipping to the United Kingdom after the Brexit, please see our special Brexit page.

Go to our Brexit page

What happens if a parcel cannot be delivered?

When a delivery address is closed during a first delivery attempt, the delivery driver will make a second attempt the following business day. If a second delivery attempt is not possible, the delivery driver will take the parcel back to the depot (distribution centre) where it will remain for five business days.

At a private address the delivery driver will ask a neighbour to accept the parcel. If that is not possible, the driver will leave a Notification Card (Niet Thuis Bericht). With this a new delivery attempt can be arranged on the Track & Trace website. If the addressee is not at home during a second delivery attempt he will receive a Notification Card (Niet Thuis Bericht) but only delivery to a GLS Parcel Shop remains possible.

Which transit times does GLS apply?

Parcels with a national destination are generally delivered within 24 hours. Parcels to destinations within Europe have a transit time of 48 to 120 hours. GLS delivers parcels from Monday to Friday during business hours. When our SaturdayService is activated a delivery on a Saturday is also possible.

What can I do when I have communicated a wrong or incorrect address?

If the parcel is not handed over to GLS yet, you can provide the parcel with a new and correct shipping label. Did GLS already receive the parcel? Please contact as soon as possible our Customer Service. You will subsequently receive a RFI (Request For Information) to adjust the address.

How can I adjust the location or time of delivery?

Please contact our Customer Service if the parcel is already on transit to adjust the location or moment of delivery. In the case of an international shipment, adjustments can only be made in the country of destination.

How does shipping via a Parcel Shop work?

Shipping a parcel via one of the 800 Parcel Shops is easy and does, besides packing it properly, not need any preparation. The simple pricing structure (size S, M or L) makes it easy to calculate the costs to ship a parcel via a GLS Parcel Shop.

Find a Parcel Shop

Shipping via a Parcel Shop

Which goods may not be sent per parcel?

Wrong and / or unusually packed goods are generally not accepted by GLS for shipment. The following goods may not be sent per parcel:

  • Goods that require particularly careful handling (e.g. fragile goods);
  • Perishable goods or temperature-controlled goods;
  • Living animals and/or plants;
  • Very high value goods (e.g. gold, precious metals and gems, real jewelry and pearls, works of art, antiques);
  • Firearms and essential weapon parts, as well as ammunition;
  • All kinds of dangerous goods relevant to the ADR and IATA rules;
  • Tobacco and spirits (for shipments abroad).

More information can be found in the shipping guidelines and the General Terms and Conditions.

Go to General Terms and Conditions.

What do I have to take into account with customs clearance?

Your invoice, among others, has to comply with international standards. GLS has a manual on this subject available. Please contact your appointed contact person at GLS to receive a manual by e-mail.

When will my parcel be delivered?

When your parcel will be delivered depends on the chosen delivery method. If the parcel is sent as Express, it will be delivered according to the chosen service. Otherwise a parcel with the status 'The parcel is expected to be delivered during the day' will be delivered between 8.30 am - 6.00 pm.

Contact our Customer Service if more details and information is needed.

Which shipping systems does GLS work with?

GLS offers companies IT controlled shipping systems that are tailored to the demands and volumes of their parcel and/or freight shipments. These systems can be adjusted to the IT systems of the shippers.

More information

Which products does GLS offer for international shipments?

GLS offers its customers reliable parcel deliveries within the Netherlands, Europe and worldwide, national timed deliveries and freight shipments within the Benelux and Europe. More information can be found in the product descriptions.

More information

How large may a parcel be?

Parcels must comply with the standard dimensions as described in the table below. A parcel must not exceed the girth of 3 metres.

Parcel dimensionMinimumMaximum
Length10 cm200 cm
Width5 cm80 cm
Height 60 cm
Girth* 300 cm
Calculation of the girth: 1 x length + 2 x width + 2 x height

How much may a parcel weigh?

The maximum weight is 32 kg. Contact your local GLS depot for more information.

How much does a parcel delivery with GLS cost?

Precisely how much it costs to send a parcel depends on your wishes and requirements. If you send parcels regularly, you can request an individual offer from GLS.


I want to send irregular goods. What do I need to consider?

Some parcels cannot be transported by the conveyor belts in our automatic sorting systems because of their size or outer packaging. GLS sorts and scans these “non-conveyable” consignments manually in the depots. This incurs a surcharge. This includes among others:

  • Sacks, tyres, rolls, bales of cloth, canisters, plastic buckets, wooden crates;
  • Parcels with protruding parts of any kind.

For large items, pallets or groupage, GLS Netherlands offers reliable freight services throughout Europe. Please contact our Customer Service or your GLS depot for more details and information.

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What is the standard insurance sum of a parcel?

The applicable liability of GLS vis-à-vis the shipper for national consignments are laid down in the General Transport Conditions (AVC). To international consignments the CMR conditions apply. For parcels additional GLS terms and conditions apply. Please refer to the General Terms and Conditions GLS Netherlands.

General Terms and Conditions

What does GLS do for the environment?

As a leading European logistics provider, the GLS Group is fully aware of its responsibility to its employees, the environment and to society. GLS understands sustainability as a holistic concept – including ecological as well as social and economic aspects of social responsibility. These aspects come together in our ThinkResponsible program, divided into Climate Protect, ThinkSocial and ThinkQuality. Look for more information per element on our Sustainability page.

My question is not listed here

Please contact your contact person at GLS or submit your question via our contact form. Our Customer Service is ready to help you.