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News

International parcel shipment Updated (14.01.2021)

Shipment of goods remains possible. The export and import of your goods remains possible. Here too, we ask you to clarify in advance with your recipients in the respective countries whether shipments can be accepted. If receiving points are closed, then in the current situation we will immediately return parcels to the shipper.

For your planning, you will find here an overview (including blocked ZIP codes) of the current situation in various countries.

Current overview (14.01.2021)

We will keep you informed on this site

Spain - extreme weather (13.01.2021)

We would like to inform you that due to the extreme weather, delays are expected for dispatching parcels to Spain. Packages are not sent back, but the transit time can increase significantly.

Thank you for your understanding and patience.

BREXIT - Information (17.12.2020)

We would like to inform you that as of 31 January 2020, the United Kingdom ceased to be a member of the European Union, and a transitional period lasting from the same date until 31 December 2020 commenced.

Negotiations regarding the commercial practices to be applicable between the EU and the United Kingdom from 01.01.2021 are currently in progress. Should the leaders fail to reach and agreement, the movement of goods and thus also to parcel shipments – between the EU and the UK would be subject to customs supervision as of January 1, 2021 at the earliest.

We all trust in that it will not come to that, but nevertheless we have to be ready for this scenario too.

Having regard to the foregoing, you can download an informational material from the link below that will help you obtain an insight into the customs regulations to be expected in the future for shipments to Great Britain and Northern Ireland:

Here you can download the customer information

In addition, we would also like to inform you that our Company’s rules concerning service provision for export parcels addressed to the United Kingdom will change effective 24 December 2020. You can access these supplementary General Business Conditions via the following link:

Here you can download the customer information

Please note that based on the current rules, it is not possible to issue customs documents for parcels posted between 24 December 2020 and 31 December 2020, having regard to which, such parcels will be stored at our parcel sorting facility until 4 January 2021. The customs documents concerning these parcels will be issued after 4 January 2021.

If you require further information, please do not hesitate to contact our customer service.

Thank you for your cooperation and trust.

Work schedule in December (09.12.2020)

Dear Valued Customer,

We would hereby like to call your attention to GLS Hungary’s work schedule in December.

12th of December 2020 (Saturday) – workday

23rd of December 2020 (Wednesday) – last workday before Christmas

28th of December 2020 (Monday) – first workday after Christmas

30th of December 2020 (Wednesday) – last workday in 2020 at GLS

31st of December 2020 (Thursday) – non-working day at GLS

4th of January 2021 (Monday) – first workday in 2021

Domestic parcels shipped will be delivered according to following table:

Dispatch dateDelivery date
12th of December 2020 (Saturday)14th of December 2020 (Monday)
23rd of December 2020 (Wednesday)28th of December 2020 (Monday)
30th of December 2020 (Wednesday)4th of January 2021 (Monday)

All other export parcels will be shipped on the delivery dates and then delivered according to the regular transit times.

For more detailed information, please contact our customer service.

Yours faithfully,

GLS Hungary

Phone number change (14.05.2020)

GLS Customer Service telephone number for Recipients change


We would like to inform you that the GLS Customer Service telephone number for Recipients will change on 18th of May from 7 am.

Old phone number: (+36 1) 802-0265
New phone number: (+36 29) 88 67 00

If you have any further questions, please contact our customer service, they are pleased to help you.

Thank you for your cooperation.

International weight limit change to 31,5 kg (03.04.2020)

We, at GLS keep in focus the high-value services for our Customers. In the current situation, we do our best to continue providing quality services but also to protect the health of the people who work for us and come into contact with us. For this purpose, we introduce a 31.5 kg weight limit in Europe for export and import parcels.

The decision - as part of a precaution - was taken to secure social distancing. By doing so, we want to ensure to increase the distance between the delivery driver and the person (sender, recipient) who will get into contact with them by handing over heavier parcels. In this case, our colleagues do not need to ask help for moving parcels.

The weight limit amendment will be put into force from 6 April 2020.

The parcels will be stopped at the HUB and be returned to the sender if their weight exceeds the limit of 31.5 kg.

The amendment applies for an indefinite period during the epidemic risk and does not affect the current Terms and Conditions.

If you have any further questions, please call our customer service, they are at your service.

We trust that this measure will help to protect ourselves and our surroundings.

Corona virus – preventive measures at GLS (12.03.2020)

As a parcel service provider, GLS is an important element within the supply chain. The current situation makes the responsibility that we bear even clearer. Therefore, we do our utmost to protect the health of those involved in our business and to continue to ensure parcel logistics. We have implemented various measures which are based on the official recommendations of the authorities and the Robert Koch Institute. These are checked daily and adjusted at short notice if necessary.

The measures include:

  • Employees, transport partners and their drivers are informed in detail about the necessary hygiene measures and are expressly requested to observe and comply with them. All locations are equipped with suitable disinfectant and disposable towels.
  • If employees show the first signs of a virus infection, they are requested to stay away from the workplace or are sent home immediately and asked to consult a doctor.
  • Travel is avoided as far as possible, meetings and conferences are reduced to a minimum or are conducted by telephone or video.
  • We constantly monitor relevant developments and immediately initiate necessary measures if required.

Brexit (20.01.2020)

No process changes until the end of 2020

On January 31, 2020 the United Kingdom will leave the EU. From this date, the UK will no longer be a member of the EU. However, there is a transitional period until the end of 2020 for the movement of goods between the EU and the UK. The customs status of the UK after this period will depend on the ongoing negotiations and agreements with the EU. One outcome may be that the UK will be given the status of a third country from the EU's point of view. This means that the movement of goods and thus parcel dispatch between the EU and the UK will in this case be subject to customs supervision from January 1, 2021 at the earliest.

GLS has for many years been customers’ reliable partner for parcel deliveries across Europe and the world. This is why GLS customers rely on existing, proven processes for smooth imports and exports, including of deliveries requiring customs clearance. Thus GLS will give its customers extensive support for shipments to the UK also from 2021. Your export to the UK is always in safe hands with GLS!

Press releases

GLS Group strengthens European network (16.11.2020)

  • Significant investment in the expansion of the European network
  • Parcel volume expected to reach record level
  • Covid-19: Continued focus on hygiene and occupational safety measures

Amsterdam 16. November 2020. The international parcel logistics company expects 30 to 40 percent more volume in the autumn and Christmas season. In 2020, the GLS Group invests more than 150 million euros in the expansion of the European network.

"We are consistently driving forward the international capacity expansion and the sustainable orientation of our Europe-wide network", explains Martin Seidenberg, CEO of the GLS Group. "This year has made it clear what an important role GLS plays in supplying the population. We see our investments as an important pillar of future-oriented and cross-border parcel logistics."

In 2020, the GLS Group opened more than twenty new locations throughout Europe and expanded the capacities of the existing facilities by up to 50 percent. The largest successfully implemented projects include investments in European hubs, such as Essen, Barcelona, Budapest or Poznań. Group-wide, more than 2,500 additional employees in parcel handling and over 6,500 vehicles in delivery and long-distance transport are deployed at the peak season.

"Our goal is to also handle the additional volume of international parcels for our customers smoothly and with the high quality they are accustomed to", says Seidenberg. "We have also pushed ahead with the digitalisation of our parcel logistics – among other things with the latest generation of hand-held scanners for simple and direct interaction with our customers during parcel delivery. For the international e-commerce business, we offer an uncomplicated, cross-border returns service to customers who target their online offering to different countries. With the international ShopReturnService, GLS thus underlines its European strength.”

At the same time, the peak season at all GLS locations in Europe, the USA and Canada is accompanied by corona-related measures, focusing on the safety of customers, employees and partners. Since the beginning of the pandemic, several million euros have already been invested, among other things in equipping the locations with appropriate protective equipment such as masks and disinfectants.

The GLS Group

The GLS Group provides reliable, high-quality parcel services to over 240,000 customers, complemented by freight and express services. “Quality leader in parcel logistics” is GLS’ guiding principle. Through wholly owned and partner companies, the GLS Group covers 40 countries and is globally connected via contractual agreements. With its ground based network, GLS is one of the leading parcel service providers in Europe. The Group also operates through wholly owned subsidiaries in Canada and on the West Coast of the USA. The GLS network consists of c. 70 central and regional transhipment points and c. 1,400 depots which are supported by c. 28,000 final mile delivery vehicles and c.4,000 long distance trucks. GLS employs c. 19,000 people. In the 2019/20 fiscal year GLS generated revenues of 3.6 billion euros and delivered 667 million parcels.

GLS launches international returns solution (28.07.2020)

  • Simple connection for small and large online shops
  • Convenient solution for sending returns
  • Branding in the shop’s own design is possible

Amsterdam, 28. July 2020. With the new returns solution, GLS simplifies the cross-border processing of returns parcels for online shops of any size and their customers. Especially for this purpose GLS offers a flexible online portal that can be individually configured and branded.

With return rates of 10 to sometimes 70 percent, the aim is to offer online shops and their customers uncomplicated and efficient return solutions. Especially cross-border, such solutions are not yet the standard, although the convenient return is an essential purchase criterion for online shoppers. In addition, smaller online shops in particular have so far shied away from the effort involved.

Comfortable for shops and shoppers

GLS now presents a flexible returns solution especially for this purpose, which enables both national and cross-border returns within Europe. It is flexibly configurable – optionally in the webshop’s design – and can be integrated into existing processes with minimal effort.

"An efficient returns solution is an important success factor for the development of e-commerce in many industries," says Saadi Al-Soudani, Group International MD at GLS. "With the new GLS returns portal, we are proud to offer our export customers not only fast and reliable shipping throughout Europe, but also an easy-to-integrate solution for handling returns."

Online shoppers also benefit from the new solution: In the returns portal they can generate their own shipping labels. The labels are available online for download or are sent automatically by e-mail. Return consignors from Germany can also have return labels printed directly in the ParcelShop using a QR code. Possible drop-off points for returns are already displayed to the user in the portal, depending on the address.

Returns processing can also be carried out entirely on the online shop's website, as the portal allows an interface to the GLS system via so-called API’s.

Currently, the new returns solution can be used for returns from Austria, Belgium, Denmark, Germany, Hungary, Ireland, Luxembourg, the Netherlands and Poland. Further countries like the UK and Spain are currently being integrated.

The GLS Group

The GLS Group provides reliable, high-quality parcel services to over 240,000 customers, complemented by freight and express services. “Quality leader in parcel logistics” is GLS’ guiding principle. Through wholly owned and partner companies, the GLS Group covers 40 countries and is globally connected via contractual agreements. With its ground based network, GLS is one of the leading parcel service providers in Europe. The Group also operates through wholly owned subsidiaries in Canada and on the West Coast of the USA. The GLS network consists of c. 70 central and regional transhipment points and c. 1,400 depots which are supported by c. 28,000 final mile delivery vehicles and c.4,000 long distance trucks. GLS employs c. 19,000 people. In the 2019/20 fiscal year GLS generated revenues of 3.6 billion euros and delivered 667 million parcels.

For more information, visit gls-group.com.

International parcel logistics in the coronavirus crisis (20.04.2020)

20.04.2020

GLS: Networks running and stable

  • GLS networks continue to operate across Europe and North America
  • International line hauls continue to connect Europe
  • New procedures to enable contactless delivery
Amsterdam, 20 April 2020. Parcel service providers have a crucial role to play in the coronavirus crisis by providing essential logistic services facilitating the flow of goods. GLS continues to provide parcel shipping services in all countries in which the Group operates keeping local communities across Europe and North America connected at this critical time.

“As a parcel service provider we help communities across Europe and North America to continue to be supplied with goods. The current border closures in Europe only apply to the movement of people in order to limit the spread of the pandemic. The free movement of goods within Europe is not affected, although increased checks at border crossings may result in backlogs and longer transit times,” explains Saadi Al-Soudani, Group International MD at GLS.

All GLS companies continue to deliver parcels – even in countries severely affected by the pandemic. In some postcodes restrictions may apply due to local official measures. The latest up to date information on delivery restrictions can be found on the GLS Group website.

“We have installed task forces at national and international levels. The international task force is continuously adjusting our international routes according to the latest circumstances at borders and in individual countries,” says Al-Soudani. “Cross-border services are available across our entire European network and our international long-distance line hauls are stable,” he adds.

As many companies are currently closed, GLS requests parcel senders to check in advance whether consignees are open and able to receive parcels. Where delivery is not possible, GLS has to return parcels to senders as it is not able to offer storage services.

Contactless delivery to ensure safe deliveries

GLS companies have implemented procedures to safeguard the health of their employees, partners and consignees. These include offering recipients contactless delivery options in all countries. More information about the options available in Hungary can be found here.

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GLS Hungary makes Christmas sparkle for children in need with packages of toys

GLS (General Logistics Systems Hungary Csomag - Logisztikai Kft) helped deliver more than 8,000 parcels last year as part of the SegítsVelem (HelpWithMe) Christmas gift collection campaign, and the company is pleased to continue this contribution this year together with the PontVelem Smart Programme and the Hungarian Charity Service of the Order of Malta.

Elementary school students collect and gift wrap their old books and toys that are still in a good condition, which GLS couriers deliver to the regional centres of the Charity Service of the Order of Malta. People who work there hand over the surprise Christmas gifts to children in need.

For the first time in 2019, the company will also give gifts to donating students. The three classes of students that collect their offerings and place their shipment order the fastest can visit the GLS Hungary parcel logistics centre, tour the plant while gaining an insight into the route of the parcels.

The parcel logistics company wants to contribute to bringing a smile to the faces of as many children as possible in this festive season celebrating love. Building on the success of last year’s campaign, the company hopes that with a joint effort it will be able to make Christmas even more special for more people this year.

GLS is honoured that by using its expertise it can support a good cause through the “HelpWithMe Smiley Hobgoblin” campaign.

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Estafeta becomes GLS partner in Mexico (03.06.2019)

Amsterdam, June 3, 2019. The GLS Group has expanded its commitment on the North American continent with a new partnership. From June 2019, Estafeta Mexicana, S.A. DE C.V. (Estafeta) will deliver GLS consignments in Mexico and, in a second step, will feed parcels for the European, US and Canadian markets into the GLS network.

Estafeta is the second-largest logistics, courier and parcel service provider in Mexico and covers the fifth-largest country in the Americas with an extensive network and over 6,500 employees. The company’s infrastructure includes three hubs and 57 operating centres. Six airplanes and 3,600 vehicles are deployed for transportation and delivery.

“Thanks to the cooperation with Estafeta, our customers in Europe and North America will benefit from a modern, efficient network in Mexico and thereby complements our existing operation in the US and Canada,” says Saadi

Al-Soudani, Managing Director International at GLS. “We are very happy with this partnership, because with North America and Europe, we are connecting the world’s biggest trade regions.”

Ingo Babrikowski, General Manager at Estafeta, sees benefits for Mexican senders in the new partnership: “We welcome our partnership with GLS because we are sure that working together we will be able to provide even more competitive solutions into the European market for our customers.”

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From late September, a new wing will be added to the GLS logistics centre in Alsónémedi

On September 24, 2018, work began on the newest terminal at the GLS Hungary sorting plant. As a result of the expansion, a capacity to process up to 25,000 parcels/hour is ensured, thus optimising the plant to cope with a more robust operational load and to promote efficient parcels handling.

The continued development of the central infrastructure and network fits with GLS Hungary's dynamic development strategy. This also justified the expansion of the central sorting plant and the upgrade of related technology. This has been the second major construction and infrastructure expansion of the company that celebrates its 20th anniversary this year, since the opening of its own distribution centre in Alsónémedi in 2007.

The improvements were needed because e-commerce has been witnessing uninterrupted expansion for years and as a result, the volume of parcels to be handled and delivered has increased significantly in recent years. This has also been the reason behind the significant strengthening of the national depot network, so that this year 13 regional distribution centres will be opened before the start of the main shipping season.

GLS Hungary aims to deliver the highest standard of service its customers have become accustomed to during this year’s peak season as well, meaning that it will try to deliver at least 99.54% of customer parcels on the next business day following the pick-up date.

Alsónémedi, 25.09.2018

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GLS acquires US overnight parcel delivery company, Postal Express (06.04.2017)

Amsterdam, April 06, 2017. General Logistics Systems B.V. (GLS) today announces that it has acquired the US overnight parcel delivery company, Postal Express Inc.

Postal Express is a regional overnight carrier operating in the states of Washington, Oregon and Idaho. Postal Express offers overnight parcel delivery, mainly to business-to-business customers, across a number of industries. This acquisition follows the purchase of Golden State Overnight Delivery Service Inc. (GSO), in October 2016.

The total consideration paid for 100% of the shares in Postal Express is $13.3 million (approximately €12.5 million[1]). The company will be consolidated within GLS for reporting purposes but managed as a separate entity. Postal Express generated revenue of approximately $42 million and delivered around 8.7 million parcels in the year ended 31 December 2016.

Rico Back, Chief Executive Officer, GLS Group, said: “The acquisition of Postal Express is in line with GLS’ strategy of careful and focused geographic expansion.”
[1] USD : EUR rate of 1 : 0.9405

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Photos and logo for downloading

Press kit
GLS logos
GLS logo thumbnail

GLS Logo, negative

RGB

GLS parcelshop emblem thumbnail

GLS ParcelShop logo

RGB

Images
Parcel sorting system

Parcel sorting system

Converoy belt, parcels

Long-distance transport

Line haul

GLS truck

GLS delivery driver delivers to warehouse

Parcel delivery

Parcel collection

 
GLS van in front of the triumph arc

GLS delivery van at Arc de Triomphe

Delivery

GLS van in front of brandebourg gate

GLS delivery van at Brandenburg Gate

Export, parcel

International delivery

GLS delivery van at a Portuguese beach

Export