Useful information for regular parcel consignments

GLS charges a fuel surcharge because rising crude oil prices have a significant impact on the price of transport, and therefore also on parcel delivery costs.

The fuel surcharge is levied per parcel and displayed separately on invoice attachment.

Calculation of the fuel surcharge

GLS Hungary calculates the fuel surcharge monthly according to the NAV index. Once the fuel price is published, GLS determines the current surcharge.

To the current diesel price

The diesel price of HUF 270 serves as a starting value for the calculation. So the fuel surcharge is 0 when the diesel price is HUF 270.

GLS Hungary charges an additional HUF 9 per domestic parcel and 1% per export and import parcel per diesel price increase of HUF 10.

The Hungarian government has levied truck tolls – since July 1, 2013 on motorways, highways and on main roads.

According to the Állami Autópálya Zrt ( www.utdij.hu ) vehicles exceeding 3.5 tonnes maximum weight are required to pay the toll. This includes almost all long-haul trucks and trailers used to transport parcels to distribution centres and depots in the GLS network.

The distance related fee depends on the following: the type of road the vehicle uses (highway, speedway, motorway or country road), the number of axles and the emission class.

Calculation of the truck toll

GLS Hungary passes on the truck toll partially to its customers. In order to make the truck toll calculation easier, GLS Hungary has applied a simplified and unified structure. For every domestic parcel, GLS Hungary charges a surcharge of net HUF 6 per kilogramme. For every export parcel the surcharge is net HUF 12 per kilogramme. The surcharge is disclosed separately and transparently on invoices. ParcelShop prices already include the charge.

All you need to know for Shipment to the UK after the Brexit:

Here you can download the customer information

Export parcels sent to third countries (non-EU countries) may leave the country after customs clearance. For customs clearance, we require a commercial/proforma invoice and a customs clearance order, which needs to be filled in, duly signed, stamped, and placed on the outside of the parcel (in a document holder or envelope).

Download Road Export Shipping and Customs Order

Download global shipping order

Download Proforma Invoice

The below table shows whether we transport goods by road or air to the country selected by you. For transportation by road (for example to Switzerland, Norway), please fill in the “Közúti export szállítmányozási és vámkezelési megbízás” (Export road freight forwarding and customs clearance order) form; for transportation by air (for example to the USA, China, Serbia), please fill in the “GlobalBusinessParcel” transport order form.

The customs invoice should be in English and contain the country of origin. The invoice value (and the individual items’ values) may not be zero.

If the consignment does not have a commercial invoice because, for example, it is a sample or a gift, then please fill in the “Proforma számla” (Proforma invoice) form from the downloadable documents.

To ensure an effective customs clearance and delivery, please always provide the phone number and email address of the consignee as well as a precise cargo description and the proper tariff heading. Descriptions such as “document”, “goods sample” or “parts” are too general and not acceptable for customs clearance.

If you have any questions, please call the GLS customer service!

Our customers send goods around the world every day. However, a number of countries and international organisations, including the European Union, impose certain restrictions, also known as sanctions, on what you can send to certain individuals, organisations or countries. Sanctions can take many forms but are generally aimed at preventing certain goods, services, finance and knowledge being supplied to particular recipients.

You may view the rules relating to prohibitions and restrictions on imports on the following website: https://www.nav.gov.hu/nav/vam/vaminformaciok

Packing should suit the type, weight and robustness of the item being sent.

Outer packing

Goods packed in cardboard boxes made of high-quality, moisture-resistant, double-wall cardboard are generally well protected. Corner, surface and edge protection are especially important. New boxes are best; used boxes are only suitable for resistant goods. The heavier the contents, the more stable the outer packing needs to be.

Internal padding

Any empty spaces inside a box should be filled with padding. Goods should not be allowed to move around. The padding material used should be compatible with the goods being sent; precise-fit polystyrene moulds should be used for heavy and sensitive goods. No direct contact should be possible between goods and the outer packing.

Sealing

The parcel should be wrapped with adhesive tape and well-sealed on all sides. The heavier or larger the parcel, the stronger the adhesive tape needs to be. Robust sealing is essential for secure transport.

Attaching the parcel label

The label should be attached to the largest side of the parcel. Old stickers or router labels should be removed. Parcels should not be bundled together but instead sent individually. Each parcel should have its own label.

You can check here the flyer of the proper packaging.

The maximum weight is 40 kg for national delivery and 31,5 kg for exports within Europe. For worldwide shipments a maximum weight of 31,5 kg applies. Exceptions apply to a small number of countries for worldwide shipping. Contact the customer service for more information.

GLS sorts parcels in distribution centres using automated sorting systems. This allows it to deliver parcels quickly and economically. Parcels are not allowed to exceed certain dimensions so that they move smoothly on the conveyor belts. There is also an upper weight limit.

A parcel can be up to …

• 60 centimetres in height.
• 80 centimetres in width.
• 200 centimetres in length.
• national delivery: 40 kg, international delivery: 31,5 kg in weight.

The combined length and girth of a parcel can be up to three meters. It is calculated as 2x height plus 2x width plus 1x longest side.

GLS parcel and express products can be individually combined with a wide range of value-added services.

Here you can see the matrix.

Please ensure that the address is always made out in a legible manner!

We sort the parcels based on the postal code indicated in the address. Therefore, please pay particular attention to entering the exact postal code and the associated city name!

Always stick the label on the largest surface of the parcel but make sure it is not placed on the adhesive tape, as it will make scanning difficult later on.

Please also indicate the name and/or the telephone number of the entity or person ordering the service next to the company name in the address.

We recommend the following options for addressing parcels:

• Labels printed from the GLS Connect or the MyGLS programme
• (A4 or A6 size)
• Thermo label

The packaging of the goods is the responsibility of the sender. GLS will only accept a claim for damages if the box shows no signs of external damage, i.e. the box is torn.

On the basis of general responsibility for damage (only if the damage is proven to be due to a fault on the part of GLS), payment of the transport fee will trigger automatic damage coverage for each parcel up to the net purchase price of the goods, but not exceeding HUF 50,000.

Damage coverage does not apply to damages caused by improper packaging and does not apply to the excluded products from transport.

More information about the complaints.