Privacy policy

of General Logistics Systems France

General Logistics Systems France (GLS France) is a subsidiary of General Logistics Systems B.V., Amsterdam. GLS France performs reliable and high quality parcel services as well as express deliveries and logistics related value added products.

GLS France takes data privacy seriously. For that reason personal data is collected solely according to the applicable statutory regulations. The latest version of this privacy policy can be found on our website .

Personal data

Personal data comprises particulars on personal or factual circumstances of a specific or determinable individual. This includes for instance information such as name, address, telephone number and date of birth. Information that cannot be linked to a specific or determinable individual - such as favoured web pages or the number of users on a page - is not considered as personal data.

Security of personal data

GLS France is a company which renders delivery services for the public or contributes to rendering such services respectively. Regarding the delivery services, GLS France is obliged to comply with the secrecy of correspondence and to adhere to the rules laid down by Law No.78.17 of 6 January 1978, amended by law No.2004-801 of 6 August 2004, and section 3-2 of the French Code des Postes et des communications électroniques. All employees of GLS France have committed themselves by signature to adhere to data secrecy.

By means of technical and organisational security measures, GLS France does its best to protect personal data from loss or misuse. Personal data is processed only in systems which are protected by appropriate security measures.

We will modify our security and privacy protection measures as far as this becomes necessary in the light of technical progress. We will also update our privacy policy if necessary. Please note the latest version of our privacy policy.

Consignment and consignee data:

Transfer and processing

For carrying out parcel services and therefore fulfilling the contracts with its customers GLS France needs consignee data (name, address, postcode, place, country, optionally phone no.). The compliance with the applicable statutory regulations on data privacy is an original duty of GLS France. The transfer of data by a customer to GLS France is no processing of data on behalf of others in the terms of section II of article 3, Chap of Law No.78.17 of 6 January 1978, amended by law No.2004-801 of 6 August 2004.

Consignee data transferred to GLS France as well as interface documentation (scans of the parcels at different locations) and the proof of delivery (POD) are processed and recorded by GLS France.

GLS France uses personal consignment and consignee data only for the fulfilment of its contractual obligations. Any further use is not permitted.

Information and transmission of data

Generally, only shipper and consignee of a parcel are entitled to receive information on the parcel. GLS France provides parcel information to third parties (e.g. governmental authorities) only on the basis of statutory regulations.

Retention and erasure

Proofs of delivery, consignment and consignee data are retained according to the legal retention regulations. Archived data is recorded on storage media accessible only for authorised personnel. After the legal retention period is expired, the data is deleted.

Transmitting information via e-mail:

If you want to contact us via unencrypted e-mail, please note that the confidentiality of the transmitted information cannot be guaranteed. Unencrypted e-mails can possibly be read by unauthorised third parties.

Collection, Processing and Use of personal data on the GLS website


Each time a user accesses a GLS website, data is recorded in a log file. The following data is temporarily recorded:

• Date and time of request

• IP address or DNS name of the requesting computer

• requested page (URL)

• HTTP answer code

• Client operating system and version

• Browser and version


To use the websites of GLS France it may be necessary for GLS France’s servers to set cookies. These cookies are used for the technical administration of the website. Every visitor can configure his/her browser to refuse cookies. In this case no data will be saved on the visitor’s computer. It may be that you cannot use all functions of the website to the full extend when cookies are disabled.


The GLS France website is divided into open and closed area. The closed area partly serves to fulfil the contract between the customer and GLS France and is only accessible after login with an individual user name and password.

Among other functionalities the open area provides a contact form, Track and Trace functionality and the Point Relais® search. Personal data entered in the contact form such as name, street, postcode, place, etc. is required for processing your enquiry and will not be passed on to third parties.


The stored data from (1) is anonymously analysed for statistical purposes. Statistical reports are used to evaluate the usage of the GLS websites. In particular, the order in which the pages are visited and the path taken between pages is shown. This is intended to give GLS France an indication as to how the usability of the website can be further improved.


The GLS website uses Google Analytics, a web analysis service of Google Inc. (“Google”). Google Analytics uses so called “cookies”, i.e. text files that are saved on your computer, allowing an analysis of how you use the web site. The information about your use of this web site, generated by the cookie (incl. your IP address), is transmitted to a Google server in the USA and saved there. If IP anonymisation is activated on this website, your IP address is shortened before transmission in member states of the European Union or other contractual states of the agreement on the European Economic Area. Only in exceptional cases the full IP address is transmitted to a Google server in the USA and shortened there. Google will use this information in order to analyse your use of the website, to compile reports about the website activities for the website operator and to perform further services that are connected with the website use and the internet use. Moreover, Google will transmit this information to a third party when indicated, as far as this is legally mandatory or as far as a third party is processing this data on behalf of Google. Google will in no case connect your IP address with other data of Google. You can avoid the installation of cookies by adjusting the according settings of your browser software; however we would like to point out that in this case you might not be able to use all functions of this web site to the full extent. Furthermore you can block the registration of the data created by the Cookie (incl. your IP address) and

related to your use of this website and the processing of this data by Google by downloading and installing the browser plugin available under

The GLS website uses the Google Analytics extension „ga('set', 'anonymizeIp', true);“. This ensures ano-nymised registration of IP addresses (“IP masking”).

Status as of: 22/08/2013