Safety advice

Caution: Scams!

Scams are becoming increasingly common online and in e-mails. Imposters misuse the logo and brand name of GLS to mislead people and obtain sensitive information (such as personal data, bank details, passwords, PIN code, etc.) via the internet, by message or by phone.

Tips: GLS will also never request confidential information or bank details by phone or email.
To avoid becoming a victim of such scams, there are several actions you can take:

  • always verify the address of the website you are on
  • if you receive an email, check the sender’s address carefully
  • pay attention to the spelling and grammar: fake emails or websites often contain errors
  • if the sender is unknown, do not click on any links and do not open attached files
  • if in doubt please contact GLS directly and ask

Fake websites and e-mails

Various scams addressing online-sellers are known: criminals offer to pick up and deliver shipments and organise the payment by the buyer. To do so, they create fake websites and send fake emails using the name of GLS.

Fake parcel scam ongoing!

Beware, fraudulent messages from criminals pretending to be GLS are currently circulating. They inform you that a parcel could not be delivered and ask you to click on a link, after which you are invited to give personal details and/or pay shipping costs for the delivery of a parcel that in fact does not exist.

Keep in mind that GLS will never ask you to pick up parcels at their headquarters at Humaniteitslaan 233 in 1620 Drogenbos.


Phishing victims usually receive an email or a message via social networks, directing them to a fake GLS website. Recipients of such messages are then asked to complete a registration procedure in order to retrieve confidential information. They may be required to upload photos, personal data or scans of official documents.

Warning about ‘parcel agent’ job offers

Criminals who order goods online using false identities and illegally-obtained credit-card data have recently increased their efforts to recruit so-called "parcel agents". The work is usually offered as a part-time job and involves accepting parcels and forwarding them to other addresses, often abroad. The aim is to hide the final location of the fraudulently obtained goods. Police are warning against accepting job offers as a parcel agent. This supposedly lucrative side job means getting involved with fraudulent activity and money laundering – with legal and financial consequences.

GLS fights against fraud

GLS is constantly seeking to protect its customers from scams. Every effort is made to identify individuals who try to misuse a GLS dispatch system. The management of customer data conforms to high security standards across the Group.

Did you receive a suspicious email or message? Please forward the mail immediately to . If in doubt, do not reply to the email.

You can reach us from Monday to Friday from 8 a.m. to 6 p.m. You can also report an online crime to your local police.

GLS can not be held liable for any damage resulting from fraudulent activities by third parties who abuse the name of GLS.