Complaints

The rate of deliveries damaged or lost by GLS is constantly at a very low level, as GLS puts a high price on reliability.

Customer support representative 2
 

We're listening

You can make a complaint online by using the contact form or via e-mail at: info@gls-romania.ro, or you can contact us by phone at: 0269501900.

Please provide the shipping number so that we can handle your complaint as soon as possible.

Contact GLS

Claims for compensation

If your shipment has been damaged or lost, please send us a claim:

Submit a compensation claim Submit a lost parcel claim