News

GLS Poland’s work schedule for Christmas, New Year’s Eve and Epiphany provides you with information and helps you plan your shipments.

Opening hours and hotline availability

Parcel shipment

GLS Poland’s work schedule for November bank holidays provides you with information and helps you plan your shipments:

31st October (Thursday)
All depots and the hotline operate as usual.
Parcels collected and delivered.

1st November (Friday)
Bank holiday for all GLS depots and the hotline.

2nd November (Saturday)
Bank holiday for all GLS depots and the hotline.

All parcels shipped on 31st October (Thursday) will be delivered on Monday, 4th November.

11th November (Monday)
Bank holiday for all GLS depots and the hotline.

All parcels shipped on 8th November (Friday) will be delivered on Tuesday, 12th November.

Ten cities, about 30,000 runners and one common goal: helping the ones in need. GLS Poland supports the annual Business Run for the fourth time in a row – as logistics partner and main sponsor of the events in Poznań and Kraków.

This year the eighth edition of Poland’s largest charity business run will take place in ten cities: Kraków, Poznań, Katowice, Łódź, Warsaw, Wrocław, Gdańsk, Lublin, Rzeszów and Szczyrk. The money raised will be used to support people with amputations: mainly by supplying prostheses and orthopedic devices. However, help is also provided with rehabilitation measures and psychological care. Last year, PLN 1 773 574 were collected for this aim – and 22,775 runners participated. So far, almost 30,000 competitors have applied for this year’s run – and over PLN 2 million have been raised from the entry fees!

As the exclusive logistics partner of this year's edition, GLS provides banners, posters, starter packages and many other items necessary to organize the run. The GLS buses head for each of the ten host cities. Sponsoring the events in Poznań and Krakow, GLS will set up Fan Zones at competition places. These GLS Fan Zones include Szybka Paczka Points, where parcels with running goodies can be sent. There will also be space for relaxation and rest. Furthermore, Blender Bike will give visitors the opportunity to mix free cocktails.

GLS employees and delivery drivers will once again participate in the Poland Business Run. Several groups will run for GLS, among others the teams of Szybkobiegi, Aniołki Michałka, IT Sprint and Operacje HRowe. As always, in the Poland Business Run helping the needy is more important than winning a race.

GLS is proud to contribute to this event.

GLS Poland’s work schedule for the 15th of August provides you with information and helps you plan your shipments:

15th August (Thursday)

Bank holiday for all GLS depots and the hotline.

16th August (Friday)

All depots operate as usual in respect of collection and delivery.

The hotline is available from 7 a.m. to 7 p.m.

17th August (Saturday)

On this day, only deliveries with SaturdayService are carried out.

No collections are made.

The hotline is available from 7 a.m. to 3 p.m.

All parcels shipped on 14th August (Wednesday) will be delivered on Friday, 16th August.

We would like to inform that 15th August is a bank holiday in countries such as: Austria, Belgium, Croatia, Cyprus, France, Germany (certain regions), Greece, Italy, Lithuania, Luxemburg, Malta, Portugal, Romania, Slovenia and Spain.

GLS Poland is now integrated with AVOCADO Shipping, a fully automated application that integrates ERP systems and e-commerce platforms.

By connecting with AVOCADO Shipping, GLS offers its e-commerce customers a new solution to optimize parcel shipping processes. The application takes all the information needed for transport directly from the ERP system used by the company and sends it to the parcel service provider. At the same time, it automatically generates a delivery note.

The application accelerates the preparation of shipments. Even 1,000 parcels a day can be prepared in record time. On average, generating a label for GLS through the application takes less than a second. The system also minimizes errors and allows to easily track the shipment status in real time in the ERP system. Integrating other database systems, for example WMS, is also possible.

AVOCADO Shipping

Even more efficient: opening new depots in Bielawa and Tarnobrzeg allows GLS Poland to optimize parcel handling and delivery times in the respective areas.

New site in Bielawa

Due to increasing delivery volumes, the south-eastern regions of Lower Silesia required an additional site. The new depot is the 37th in Poland and operates in the Bielawski Industrial Park, near DK 384. It takes over parts of the area served by the regional sorting plant in Wrocław and the depot in Legnica. With over 1.000 square meters, the depot in Bielawa will handle about 2.800 parcels daily. It offers 30 gates for delivery vans and three unloading gates.

A total of 38 depots in Poland

GLS opened the new depot in Tarnobrzeg in June. It has an office space of 103 square meters and a warehouse space of 320 square meters. Located near DK9 between Warsaw and Rzeszów, the site in Tarnobrzeg will take parcels from Rzeszów, Kielce and Lublin. It has a capacity of about 1.200 parcels daily.

GLS Poland continues to invest in a strong network: the parcel service provider will open further sites and expand some of its existing depots in the future.

Bringing together the whole community with sports: GLS Poland was one of the main sponsors of the 8th Lion Run, taking place annually in Tarnowo Podgórne near Poznań.

Organized by the Lion Running Association, the event on May 18 and 19 offered sporting activities for everyone, including children and people with disabilities. The main distances were a half marathon and a 10 km run, the Pogoń za Lwem. For the first time a two-day festival, the Lion Run also left room for many family-related activities.

GLS Poland supported the event by providing attractions for athletes as well as fans. The parcel service provider offered free photos for all the participants, taken by a professional photographer.

In a special GLS fan zone, there were games available for children. Moreover, visitors had the possibility to make their own fruit drink for free using special blender bikes. Additionally, GLS distributed theme-related sticky tattoos and gave out sweets as well as leaflets allowing people to ship a parcel containing a GLS gadget.

The numerous participants and attractions made the sporting event a highlight.

Watch impressions of the Lion Run

GLS Poland’s work schedule for Corpus Christi bank holiday provides you with information and helps you to plan your shipments:

20st June (Thursday)

Bank holiday (Corpus Christi) for all GLS depots and the hotline.

21st June (Friday)

All depots operate as usual in respect of collection and delivery.
The hotline is available from 7 a.m. to 7 p.m.

22st June (Saturday)

On this day, only deliveries with SaturdayService are carried out.
No collections are made.
The hotline is available from 7 a.m. to 3 p.m.

All parcels shipped on 19st June (Wednesday) will be delivered on Friday, 21st June.

If you have any questions or comments, please contact your local GLS Customer Service.

The GLS Group has expanded its commitment on the American continent with a new partnership. From June 2019, Estafeta will deliver GLS consignments in Mexico and, in a second step, will feed parcels for Europe and North America into the GLS network.

Estafeta is the second-largest logistics, courier and parcel service provider in Mexico and covers the fifth-largest country in the Americas with an extensive network and over 6,500 employees. The company’s infrastructure includes three hubs and 57 depots. Six airplanes and 3,600 vehicles are deployed for transportation and delivery.

GLS customers in Europe and North America will benefit from the connection to the modern and high-performance network in Mexico, that complements the existing operation in the US and Canada. With North America and Europe, GLS connects the world’s biggest trade regions.

GLS Poland received the prestigious Firma Przyjazna Klientowi (“Customer Friendly Company”) 2018 certificate. The award is based on an independent opinion survey conducted among a representative group of customers.

Customers rated mainly the communication and cooperation of a company, overall satisfaction with its services, as well as their own likeliness of recommending it to others. In all key areas, GLS Poland achieved around 90% positive scores, again obtaining the Firma Przyjazna Klientowi certificate. The highest marks received were for: clear and transparent offers, a wide range of services, employees' friendliness and competence, including work culture and punctuality of delivery drivers.

Survey participants rated the IT solutions provided by GLS highly as well. The vast majority of customers declare that the operating systems run smoothly, are stable and intuitive to use.

GLS Poland also received a prestigious award in the category "Domestic express service" as part of the Logistics Operator of the Year 2018 survey, in which the companies were evaluated by their key clients.

More information (in Polish)

For further reading: GLS Poland is “Logistics Leader 2018”

GLS Poland’s work schedule for Easter and the May bank holiday weekend helps you plan your shipments.

Parcel shipment

20th April (Holy Saturday)

On this day, only deliveries with SaturdayService are carried out.

No collections are made.

The hotline is available from 7 a.m. to 3 p.m.

22nd April (Easter Monday)

Bank holiday for all GLS depots and the hotline.

1st May (Wednesday)

Bank holiday for all GLS depots and the hotline.

2nd May (Thursday)

All depots operate as usual in respect of collection and delivery.

The hotline is available from 7 a.m. to 7 p.m.

3rd May (Friday)

Bank holiday for all GLS depots and the hotline.

4th May (Saturday)

On this day, only deliveries with SaturdayService are carried out.

No collections are made.

The hotline is available from 7 a.m. to 3 p.m.

International bank holidays

19th April (Good Friday)

Bank holiday in countries such as: Germany, Denmark, Spain, Great Britain, Latvia, Portugal, Sweden and Slovakia.

22nd April (Easter Monday)

Bank holiday in the majority of European Union countries.

Customer-friendly: To increase visibility, 100 pilot shops out of a total of over 1.500 ParcelShops of GLS Poland are renamed Szybka Paczka. The others are to follow if the results are positive.

The shop-in-shop service for private clients and recipients is well-received throughout Poland. Since some customers have had difficulties recognizing the ParcelShops due to the English name, GLS Poland responds to their needs by rebranding 100 pilot shops.

The brand Szybka Paczka, meaning fast parcel, is already known by many Polish customers. Founded in 1998, it used to be Poland’s express service that later became GLS Poland.

Szybka Paczka is to evoke direct associations with the services provided by GLS, i.e. with the fast delivery of parcels.

Go to ParcelShop/Szybka Paczka finder

International e-commerce simplified further

Italy, Portugal, Finland and Bulgaria have recently been added to the international FlexDeliveryService. The number of countries connected across borders via the service thus rises to 21.

Web shops and their customers, in particular, benefit from the international connection via the service, as delivery according to the recipient’s choice rounds off a shopping experience abroad. No matter in which of the affiliated countries online shoppers order goods – GLS will inform them about the delivery in their native language.

Delivery according to choice

Depending on the country in question, recipients will then have various options to manage the time and location of their delivery. GLS or the network partner in the country adapts flexibly to the needs of recipients. This includes, for example, parcel delivery on a desired day, forwarding to a different address or the delivery to a selected ParcelShop.

A pan-European service

In addition to the 21 countries connected in all directions, the FlexDeliveryService has already been set up for export parcels to Greece. GLS is preparing to connect further countries.

More about FlexDeliveryService

GLS expands support for e-commerce customers by cooperating with the IDEAerp.

GLS is constantly working on new solutions for its customers. By supporting IDEAerp – a cloud-based ERP system focused on e-commerce companies – GLS Poland further improves its service for business customers.

The cooperation with IDEAerp allows GLS customers to automate the parcel shipment process in order to minimize errors associated with using multiple different systems. It also reduces the workload by allowing for simple label generation and parcel tracking from within IDEAerp.

IDEAerp users can become GLS customers and profit from fast delivery times within Poland and across Europe.

More information on becoming a GLS customer

IDEAerp

GLS received the prestigious award in the category "Domestic express service”. The ranking is determined by the TSL sector’s key customers.

The award is based on a customer satisfaction survey, which provides information on the scope and quality of logistics services offered on the market. The survey is conducted annually by Data Group Consulting and Eurologistics Publishing. In the 17th iteration of the award, GLS Poland received the highest rating out of 29 logistics operators on the Polish market for several services. Among these were financial services (general), online payments, guaranteed delivery time the next day and four others.

Key customers of GLS also recognised the high standard of service in the field of computerisation and integration of operational and logistics systems. Since joining the survey in 2013, GLS Poland has been awarded every year.

This year, GLS Poland was also included in the top of the Top500 ranking of "Manually Managed Logistics Companies”.

More information (in Polish)