FAQs

Frequently asked questions and answers

How long does it take GLS to deliver parcels?

National parcels usually reach their destination in most areas within France in a standard delivery time of less than 24 hours (excluding islands), and all regions at a larger distance within 48 hours. Express consignments are delivered reliably before 13.00 the next working day throughout France.

In Europe, standard delivery times are generally between 24 and 96 hours, and to more distant regions between 72 and 120 hours. GLS delivers Monday to Friday during normal business hours.

How does the shipment processing work with GLS?

GLS provides companies with IT dispatch systems that correspond to their requirements and parcel volumes. The systems can be adapted to senders’ IT systems.

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What does GLS offer for international shipment?

GLS offers reliable European and worldwide parcel delivery to its customers. More information can be found in the product descriptions in the section “Shipping solutions”.

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How large may a parcel be?

A parcel may not exceed the following dimensions:

Length: 200 cm
Width: 80 cm
Height: 60 cm
Combined length and girth: 300 cm
Calculation of max. combined length and girth: 2 x height + 2 x width + 1 x longest side

How much may a parcel weigh?

The maximum weight is 30 kg for both national and international delivery. Exceptions apply to a small number of countries for worldwide shipping. Contact your GLS depot for more information.

How much does parcel delivery cost with GLS?

Precisely how much it costs to send a parcel depends on your wishes and requirements. If you send parcels regularly, you will get an individual offer from GLS.

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I want to send bulky items. What do I need to consider?

Some shipments cannot be transported by the conveyor belts in our automatic sorting systems because of their size or outer packaging. GLS sorts and scans these “non-conveyable” consignments manually in the depots and distribution hubs. This incurs a surcharge. This includes among others:

  • Sacks, tyres, rolls, bales of cloth, canisters, plastic buckets, wooden boxes
  • Parcels with protruding parts of any kind

For more information contact your GLS depot.

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Which goods are excluded from delivery?

Goods that are not conform to GLS policies and to our weights and dimensions limitsare not allowed within our network. All relevant information may be provided by youraccount manager and is available in our General Terms of Sale or at information@gls-france.com.

Parcels with deficient or inadequate packaging, or the packing of which does not comply with the common trade practices, are not accepted by GLS. Computers and laptops may only be shipped in their original package.

Furthermore, the following items are also excluded from GLS transport services:

  • goods that specifically require a meticulous handling (e.g. fragile or breakable goods) ;
  • perishable products or temperature-sensitiveshipments;
  • live animals
  • money or valuables (including without limitation gold, precious metals or stones, jewels, real pearls, antiques, works of art and fine art, etc.);
  • SIM cards including prepaid SIM cards for mobile phones;
  • Arms, firearms, ammunitions and firearm functional parts;
  • Dangerous goods or goods prohibited by any law or local regulation;
  • tobacco and spirits (especially if intended to cross-border flows);
  • tender submissions or RFP;
  • Any other items the transport of which is regulated or which require the implementation of special conditions for carriage.

This list is not exhaustive. GLS may at its sole discretion refuse to carry any other items that are not listed hereto. For further details, please refer to our General Terms of Sale, contact information@gls-france.com or your account manager, we will provide you with all relevant information.

General terms and conditions

Can I track parcels in real time?

Yes, all parcels within France can be tracked nearly in real time by the sender and recipient using parcel tracking. Internationally, GLS already provides real-time delivery information in many countries thanks to mobile data transfer from vehicles. Scanned data from the hubs and depots of all GLS subsidiaries is immediately fed into the GLS IT system and is directly available online. Simply enter the shipment number or Track ID.

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What is the standard insurance sum of a parcel? Is an additional insurance possible?

Yes, all parcels within France can be tracked nearly in real time by the sender and recipient using parcel tracking. Internationally, GLS already provides real-time delivery information in many countries thanks to mobile data transfer from vehicles. Scanned data from the hubs and depots of all GLS subsidiaries is immediately fed into the GLS IT system and is directly available online. Simply enter the shipment number or Track ID.

General Terms and Conditions

What does GLS do for the environment?

GLS is committed to the responsible use of resources, the reduction of emissions, and the optimisation of waste disposal. All GLS subsidiaries have obtained the ISO 14001 certification for their environmental management systems. GLS coordinates and promotes all activities to protect the environment across the Group within the framework of the ThinkGreen initiative.

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My question isn’t listed here. Where can I get more information?

The GLS customer care team and your contact in the GLS depot will be happy to help you. For general information simply call us or send us an e-mail. We are there for you from Monday to Friday, 08.30 to 12.15 and 14.00 to 18.30.

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