1. Event log and cookies
Each time a user enters the GLS website, the data is saved in a log file. The scope of temporarily stored data includes:
- the IP number of the computer from which the query was received,
- domain name,
- date and time of access,
- http response code,
- pages visited,
- name and version of the operating system,
- name and version of the browser,
- screen resolution.
GLS uses a clear division of its website into a public area and a restricted area. Using the closed zone, certain aspects of the contract concluded between the customer and GLS are implemented. Access to the restricted area requires a login generated by GLS.
2. Statistical and analytical data
The stored data are anonymously grouped for statistical purposes. The statistical data is used to evaluate the use of the GLS website by its visitors. This applies in particular to the order in which individual pages are visited as well as the pathways between pages. GLS uses this information to increase usability and improve the conditions of use of the website.
The GLS website uses the Google Analytics extension "ga('set', 'anonymizeIp', true);" which provides IP anonymization ("IP masking").
This website uses a remarketing service provided by Google Inc. This function is used to present users of the website in the Google advertising network with advertisements based on their interests. The "cookie" will be stored in your browser, which allows you to recognize the visitor when he or she accesses pages belonging to the Google advertising network. Visitors to this website may be shown ads related to content to which the user has previously had access on sites that use the Google remarketing function. According to its own information, Google does not collect any personal information in this process. However, if you do not agree to Google's remarketing, you can always turn it off by making the appropriate settings at
3. Categories of personal data. Purposes of their processing and legal basis.
- Registration [Pursuant to Article 6(1)(a) RODO] - when registering in the GLS application, the GLS-ONE e-mail address and password (user data) will be collected and saved. The e-mail address will be used as a user name for GLS-ONE or the GLS application and, if necessary, to generate a new GLS-ONE password. The "My packages" section lists all packages sent with GLS-ONE, including date, package number, recipient, price and status. In addition, a registered GLS-ONE user has the option to save the recipient's address in "My Address Book". The user can delete these addresses at any time. After deletion of the GLS-ONE account, the recipient addresses will be automatically deleted.
- Practical tracking of a package [In accordance with Article 6(1)(b) RODO] - by entering the package number or Track-ID, which can be found on the Advice Note, you can check where the package is at any time. All "travel points" of the package are shown in the overview. Detailed information about the package is also available.
- Searching for ParcelShop and QuickPack points - just enter the postcode, street name or city name. The nearest ParcelShop/ Szybka Paczka points are shown on an interactive map together with opening hours and contact details.
- FlexDeliveryService, Redirecting a parcel [In accordance with Article 6(1)(b) RODO] - the application allows the recipient of a parcel to choose an appropriate delivery option - for example, delivery to ParcelShop, Szybka Paczka, or change the date and address of delivery.
- Scanning of barcodes and two-dimensional codes [In accordance with Article 6(1)(b) of the RODO] - this way the Track-ID is directly loaded and the scanning of the code allows quick access to trace parcels.
- Ensuring the safety of operations carried out through the application [In accordance with Article 6(1)(f) RODO]
- GLS Poland shall also process personal data in order to fulfil the legal obligations of the controller [pursuant to Article 6(1)(c) of the RODO] - in particular accounting and tax legislation.
4. Data sharing
GLS Poland may disclose personal data:
- to GLS subsidiaries,
- to subcontractors (e.g. transport partners),
- entities which have an agreement in force to provide services to GLS Poland or on behalf of GLS Poland (Processing Entities), in particular to providers of IT services, services related to customer service (hotline, tele-sales, marketing agencies)
- other persons or organisations under applicable law.
5. Storage period and deletion of data
GLS Poland processes personal data only for such time as is necessary to achieve the purpose for which they were collected. The period of data storage is determined based on the following requirements:
- operational requirements: the period during which the information is necessary to achieve the objectives pursued,
- Legal requirements: the period during which GLS Poland is obliged to store data for a certain period of time in order to comply with the regulations,
- Legitimate interests of GLS Poland: the period during which the data are processed for the purpose of their execution, in particular in order to establish and assert possible claims, in connection with the execution of the contract.
The archived data is available only to authorised employees. After the expiry of the period for which the data may be stored, they are permanently deleted.