News

GLS Poland’s work schedule for Easter provides you with information and helps you to plan your shipments:

10th April (Good Friday)

The working hours of depots and the hotline remain unchanged.

11th April (Holy Saturday)

Holiday for all GLS depots and the hotline.

12th and 13th April (Easter)

Holiday for all GLS depots and the hotline.

All parcels shipped on 10th April (Friday) will be delivered on Tuesday, 14th April.

We would like to inform that 13th April is a holiday in majority of European countries.

In the face of the COVID-19 coronavirus pandemic, GLS Poland has prepared additional opportunities through which recipients can receive parcels in a safe way...

Recipients have the following options at their disposal:

• Delivery of a package to a safe place using the FlexDeliveryService.

Thanks to it, each Recipient whose e-mail address was provided by the Sender issuing the address label for the shipment, will receive an e-mail with a link enabling selection of the delivery option. After clicking on the provided link, the recipient doesn’t only have an opportunity of changing the address or date of delivery for free, but also has the option of granting permission for leaving the parcel without a signature at the delivery address. Thanks to this, the package can be delivered e.g. to the door or to the terrace. The designated place must, however, be secured, among others against access by third parties or rain.

• Delivery with confirmation of package receival using a PIN code.

If the Sender provides us with the Recipient's phone number and uses the InfoCourierService, the recipient will receive an SMS with the courier's phone number and a four-digit code by which she/he will be able to collect the parcel without having to sign for it on the scanner. As a result, delivery will also be possible, e.g. through the door, if the Recipient is quarantined.

We are constantly giving our best to provide the usual high quality of parcel services, without compromising the health of senders, recipients, delivery drivers or our employees. We’re closely monitoring the coronavirus situation in Poland, therefore we have introduced the following measures and limitations:

• For deliveries to flats and houses, we encourage you to use the FlexDeliveryService, which allows you to issue a consent to leaving the parcel without a signature in a safe place at the delivery address. In this case, the delivery driver might place your parcel in front of the door, the terrace, etc. without risky and unnecessary personal contact.
• Another secure form of delivery is the option of receiving the shipment using a PIN code as part of the InfoCourierService.
  If the sender uses InfoCourierService and gives us the recipient's phone number, the addressee will receive a text message with courier's phone number and a four-digit PIN code. The PIN should be provided to the courier at the time of delivery. Thanks to this form of delivery, there is no need to sign on the scanner but the shipments are still secure.
• When delivering to companies, we limit the delivery driver's contact to one designated person and place (e.g. the reception of a building).
• We do not hand over scanners (e.g. when signing), pens or other items during shipping and delivery processes.
• We have equipped our delivery drivers with disinfectants and guidelines to protect them against infection.
• In the interests of the safety of our customers, our employees and delivery drivers, we encourage you to provide online payment options for purchased goods.
• Some ParcelShop / Szybka Paczka points may be closed. Before choosing the ShopReturnService and ShopDeliveryService, please make sure that delivery to a given point will be possible - especially if it is located in a shopping mall.
• For shipments with Pick&ShipService and Pick&ReturnService, please verify that the place of pickup is accessible to our delivery drivers. Please note that in shopping centers, we only have access to pharmacies, grocery stores and drugstores. Delivery drivers are not allowed to access other areas, despite the presence of employees.
• In order to reduce personal contact and limit potential risks for senders sending only a small number of parcels a day, we offer pickups by delivery drivers only for a minimum of five parcels. However, individual arrangements with the delivery driver are possible to suit everybody’s needs.
• For prevention, we deactivated SaturdayService.

Domestic and international shipments are currently shipped without alterations, with the exception of some postal code areas in Italy and Austria. In the case of cross-border parcels, there may be delays due to increased sanitary controls on the Polish border.Thank you in advance for your understanding and cooperation. We remain at your disposal for additional questions.