Senders receive orders, prepare the dispatch and transfer the usual data to GLS via the dispatch system – and additionally the e-mail address of the parcel recipients. This way, they activate the flexible delivery options for this parcel. GLS informs the recipients by e-mail about the upcoming dispatch and standard delivery time.
In most cases, recipients are also notified of the estimated delivery time frame. Now they will be better able to assess if they can accept the parcel personally.
The e-mail contains a link that leads recipients to the GLS Mobile App or the website – directly to the delivery options for their parcel. The system recognises the parcel and authenticates the respective recipient. Without having to register or log in, an option can immediately be chosen.
The e-mails are generally provided in the national language of the country in which the recipient resides