FlexDeliveryService

Flexible delivery: GLS informs recipients early about the delivery of goods and offers a variety of delivery options to choose from

Satisfied recipients. Successful senders.

The FlexDeliveryService gives recipients numerous possibilities to customise parcel delivery. Customer satisfaction is increased and the sender benefits.

GLS informs recipients via e-mail about the upcoming delivery of parcels, including an estimated time frame for the delivery.The recipient can actively influence the delivery of the parcel by choosing from a number of delivery options via a link in the e-mail.

The FlexDeliveryService can be combined with almost all optional services of GLS for transnational shipment.

If a sender does not fulfil all the requirements for use of the service, GLS will be happy to provide advice. If you are interested, please get in touch with the GLS depot responsible for you or use the contact menu.

Availability

The free-of-charge service is available for international parcel delivery from Ireland to Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Finland, France, Germany, Great Britain, Greece, Hungary, Italy, Luxembourg, the Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia and Spain.

Delivery options

Delivery on a specific day

You can select a specific date for the delivery. Six dates following the date of sending are available. The estimated time frame for delivery remains the same. Simply click and confirm the “Delivery on a specific day” option. GLS will deliver on the desired day.

Self-collection from the GLS depot

You can also choose to collect the parcel yourself from the GLS depot responsible for your address. Select and confirm the “Self-collection from the GLS depot” option. GLS will look after the parcel for you.

Delivery to a GLS ParcelShop

You can find over 180 GLS ParcelShops around Ireland. Your ParcelShop will be happy to accept the parcel and look after it for you.

GLS ParcelShops have customer-friendly opening hours, so you can collect your parcel when it suits you. Select the “Delivery to a GLS ParcelShop” option, then select the desired GLS ParcelShop, confirm and GLS will reroute the parcel for you.

Grant a signature release authorisation

Granting permission for drop-off frees you entirely from delivery times and opening times. Simply select the drop-off point around your home that you want, such as the patio, and your parcel will be left there for you. A signature to confirm receipt is then no longer necessary.

Drop-off permission cannot be granted if the sender of your delivery has ordered one of the following services: Pick&ReturnService or Pick&ShipService

Alternative delivery address

Not at home during the day? Then have your parcel delivered to another address. Your workplace or a relative who is home during the day, for example. Simply select the “Delivery to a new address” option, enter the new address and confirm. GLS will immediately reroute the parcel.

Decline acceptance

You can reject a parcel before it has even been delivered. As a recipient, you can benefit from this practical option if you did not order an item or have already backed out of the purchase. Simply click and confirm the “Decline acceptance of parcel” option. GLS will transport the parcel back to the sender.

Requirements

Get the permission of the recipients to pass on their e-mail address

via the terms and conditions or integrated into the order process.

Send the e-mail addresses of the recipients to GLS via the sending system.
Use a GLS sending system that generates a 2D barcode on the label.

The delivery process

1. Start of the sending process
Provide the recipient's e-mail address.

After the order and sending preparation, the sender provides GLS with the e-mail address of the parcel recipient, as well as the usual address information. GLS informs the recipient via e-mail about the upcoming delivery and the estimated time frame for delivery.

A link in the e-mail takes the recipient to the GLS website – directly to the delivery options available for his parcel. He can make a selection immediately – simply and without logging in.

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2. Delivery window estimation
Our IT systems predict the delivery date.

After the order and sending preparation, the sender provides GLS with the e-mail address of the parcel recipient, as well as the usual address information. GLS informs the recipient via e-mail about the upcoming delivery and the estimated time frame for delivery.

A link in the e-mail takes the recipient to the GLS website – directly to the delivery options available for his parcel. He can make a selection immediately – simply and without logging in.

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3. “The parcel has been delivered”
Mission accomplished.

GLS informs the recipient that the parcel has been delivered successfully. This lets him know, for example, that the parcel has been delivered to the desired GLS ParcelShop.

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Benefits for senders

Free of extra charge
Optimised B2C shipment
Increased customer satisfaction
Less effort in customer service

Benefits for recipients

Information about delivery estimated delivery time frame is announced
Delivery options easily selectable and free of charge
Flexible parcel reception without registration – simple and fast online

Bookable for

EuroBusinessParcel

The basic product for Europe-wide parcel delivery.

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EuroBusinessSmallParcel

Europe-wide delivery especially for small and sensitive goods.

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