Current Vacancies

We are currently recruiting for a Customer Service Representative to join our Customer Service team. We require a proven achiever and who will work in a dynamic environment to provide an excellent service to our customers. The successful candidate will play a key role in developing strong relationships with new and existing customers.

We offer:

• Competitive Benefit package
• Learning and development opportunities
• Health Insurance
• Wellbeing programme
• Flexibility
• Tax commuter incentive scheme

Do you have?

• A Proven ability in verbal and interpersonal skills?
• A Commitment to providing an excellent service to all customers?
• A Team player attitude with the ability to participate and bring ideas to the team?
• A willingness to learn?

Responsibilities:

• Provide an excellent service to customers by telephone and e-mail.
• Co–ordination Customer pickups and deliveries. This involves communication with customer, warehouse & transport department and other internal departments if necessary.
• Troubleshoot any problems with taken customer calls and/or assigned customer accounts and follow through to resolution (seek support of CS Manager or Ops Manager as required).
• Work with Internal systems to ensure proper inventory controls for customers and ensure all records are up-to-date and correctly filed
• Produce metrics and reports for assigned customers as required – daily/weekly/monthly.
• Identify, develop and implement improvements in customer service support
• Become proficient in all aspects of the Customer Service role and undertake cross training on all aspects within CS profile · Undertake new tasks, in line with business development, as directed by CS Team Leader
• Communicate with the operations departments on a daily basis.
• Ensure company issues are effectively worked in a timely manner
• Assist in Managing and Planning across multiple Social Media Accounts
• Reception area – front of house intake of parcels includes labelling & measuring parcels, updating spread sheet, handling of money, answering service mails .

GLS Ireland are inviting applications for Warehouse Operatives to join our team on a Full Time basis.

Reward:

• Competitive Salary
• Health Insurance
• Gym membership
• Sick pay scheme
• Tax commuter’s benefit
• Cycle to work scheme
• Training and development
• Career progression

Requirements:

• Previous experience working in a warehouse environment an advantage
• Energy and enthusiasm with an ability to use own initiative
• Excellent team player with good attention to detail
• Good communication skills

Responsibilities:

• To ensure that all parcels receive an inbound/outbound scan
• To support subcontractors during the offloading process
• Report any discrepancies to the supervisor in charge of the shift
• Scan all parcels with correct scans to ensure quality is kept at a high standard
• The warehouse to be kept tidy at all times
• Undertake cross training on all aspects of the daily operation
• Undertake new tasks, in line with business development, as directed by your Line Manager

Skills:

• Manual handling, lift, warehouse

The hours are 16.00-00.30

Reward:

• Competitive Salary
• Health Insurance
• Gym membership
• Sick pay scheme
• Tax commuter’s benefit
• Cycle to work scheme
• Training and development
• Career progression

Requirements:

• Previous experience working in a warehouse environment an advantage
• Energy and enthusiasm with an ability to use own initiative
• Excellent team player with good attention to detail
• Good communication skills

Responsibilities:

• To ensure that all parcels receive an inbound/outbound scan
• To support subcontractors during the offloading process
• Report any discrepancies to the supervisor in charge of the shift
• Scan all parcels with correct scans to ensure quality is kept at a high standard
• The warehouse to be kept tidy at all times
• Undertake cross training on all aspects of the daily operation
• Undertake new tasks, in line with business development, as directed by your Line Manager

Skills:

• Manual handling, lift, warehouse

Key Responsibilities:

• Responsibility for the overall Customs department
• Lead and implement changes in processes and procedures related to Brexit
• Identify, develop and implement improvements within the department
• Staff planning
• Train and develop Customs Agents
• Keep good working relationship with Customs or other official authorities

• Produce metrics and reports for assigned customers as required – daily/weekly/monthly.
• Undertake new tasks, in line with business development, as directed by Finance Manager.
• Communicate with the operations departments on a daily basis.
• Ensure company issues are effectively worked in a timely manner.
• Provide an efficient and effective Customs Clearance Service ensuring administration procedures are carried out in line with Revenue and GLS standards.
• Ensure that all data sent to Revenue is fully accurate.
• Maintain accurate and comprehensive records.
• Liaise with both internal and external customers and ensure all clearance queries and requests are resolved/followed through in a timely and effective manner.

Skills/Experience

• Minimum 3 years’ experience in an Import/Export Clerk role.
• Experience of using Custom Force /Custom Ware application desirable.
• Import, Export, Custom clearances.
• Creating and discharging T1 document.
• Strong knowledge of classification of goods.
• Relevant experience in a similar industry desirable.
• Ability to work under pressure and on their own initiative.
• Ability to prioritise clearances.
• Excellent time management skills and attention to detail.
• Strong communication (both verbal and written) and administrative skills.
• Excellent PC literacy and keyboard skills required.

We are currently looking to add an additional Parcel Shop Executive to join our team in Ireland. This role can be based in Dublin/Cork.

We require a proven achiever to develop the ParcelShop Network within Ireland and maintain long term relationships between GLS and ParcelShop Operators

This is a full time permanent role working Monday-Friday and requires regular overnight stays nationwide.

Company Benefits:

• Competitive Salary
• Company car
• Health Insurance
• Training and development on ongoing basis
• Wellbeing Programme
• Gym Contribution
• Flexibility

Key Responsibilities:

• To continuously develop the ParcelShop concept of GLS Ireland based on the concept of other European countries within the GLS Group.
• To develop new ParcelShop Operators in lucrative areas according to the GLS ParcelShop strategy.
• Service existing accounts and establish new accounts by planning and organizing daily work schedule to call on existing or potential sales outlets and other trade factors.
• To increase volume through marketing / advertising campaigns.
• To consistently achieve and deliver on ParcelShop targets.
• Undertake new tasks in line with business development, as directed by your LM.
• To regularly visit ParcelShops for auditing and training purposes to ensure that the shops know how to help customers and what services we offer in line with GLS core values.
• To be able to commit to overnighting in areas where same day travel will limit the amount of shop visits and increase driver fatigue.
• Rollout and installation of hardware and technology based software to ParcelShops.
• Implement technology based solutions for parcel processing.
• Keeps management informed by submitting activity and relevant reports, such as customer call reports, weekly work plans, and monthly and annual territory analyses.
• Monitors competition by gathering current marketplace information on pricing, products, new products, delivery schedules, merchandising techniques, etc.

Skills and attributes:

• Experience in European Parcel / Logistics Business
• Sales experience
• Excellent communication skills
• Excellent presentation skills
• Excellent People Skills
• Good Team Player
• Be able to work without direct supervision
• Prioritise own objectives and day to day scheduling
• Full clean driving licence

Essential Attributes:

• Maintain confidentiality of information
• ‘Can do’ attitude
• Helpful manner
• Ability to work in a fast paced environment
• Team player

Key Responsibilities:

• Produce metrics and reports for assigned customers as required – daily/weekly/monthly.
• Undertake new tasks, in line with business development, as directed by Customs Team Leader.
• Communicate with the operations departments on a daily basis.
• Ensure company issues are effectively worked in a timely manner.
• Provide an efficient and effective Customs Clearance Service ensuring administration procedures are carried out in line with Revenue and GLS standards.
• Ensure that all data sent to Revenue is fully accurate.
• Maintain accurate and comprehensive records.
• Liaise with both internal and external customers and ensure all clearance queries and requests are resolved/followed through in a timely and effective manner.

Skills & Experience:

• Minimum 3 years’ experience in an Import/Export Clerk role.
• Experience of using Custom force /Custom ware application desirable.
• Import, Export custom clearances.
• Creating and discharging T1 document.
• Strong knowledge of classification of goods.
• Relevant experience in a similar industry desirable.
• Ability to work under pressure and on their own initiative.
• Ability to prioritise clearances.
• Excellent time management skills and attention to detail.
• Strong communication (both verbal and written) and administrative skills.
• Excellent PC literacy and keyboard skills required.