Current Vacancies

We are currently recruiting for a Customer Service Representative to join our Customer Service team. We require a proven achiever and who will work in a dynamic environment to provide an excellent service to our customers. The successful candidate will play a key role in developing strong relationships with new and existing customers.

We offer:

• Competitive Benefit package
• Learning and development opportunities
• Health Insurance
• Wellbeing programme
• Flexibility
• Tax commuter incentive scheme

Do you have?

• A Proven ability in verbal and interpersonal skills?
• A Commitment to providing an excellent service to all customers?
• A Team player attitude with the ability to participate and bring ideas to the team?
• A willingness to learn?

Responsibilities:

• Provide an excellent service to customers by telephone and e-mail.
• Co–ordination Customer pickups and deliveries. This involves communication with customer, warehouse & transport department and other internal departments if necessary.
• Troubleshoot any problems with taken customer calls and/or assigned customer accounts and follow through to resolution (seek support of CS Manager or Ops Manager as required).
• Work with Internal systems to ensure proper inventory controls for customers and ensure all records are up-to-date and correctly filed
• Produce metrics and reports for assigned customers as required – daily/weekly/monthly.
• Identify, develop and implement improvements in customer service support
• Become proficient in all aspects of the Customer Service role and undertake cross training on all aspects within CS profile · Undertake new tasks, in line with business development, as directed by CS Team Leader
• Communicate with the operations departments on a daily basis.
• Ensure company issues are effectively worked in a timely manner
• Assist in Managing and Planning across multiple Social Media Accounts
• Reception area – front of house intake of parcels includes labelling & measuring parcels, updating spread sheet, handling of money, answering service mails .

The hours are 16.00-00.30

Reward:

• Competitive Salary
• Health Insurance
• Gym membership
• Sick pay scheme
• Tax commuter’s benefit
• Cycle to work scheme
• Training and development
• Career progression

Requirements:

• Previous experience working in a warehouse environment an advantage
• Energy and enthusiasm with an ability to use own initiative
• Excellent team player with good attention to detail
• Good communication skills

Responsibilities:

• To ensure that all parcels receive an inbound/outbound scan
• To support subcontractors during the offloading process
• Report any discrepancies to the supervisor in charge of the shift
• Scan all parcels with correct scans to ensure quality is kept at a high standard
• The warehouse to be kept tidy at all times
• Undertake cross training on all aspects of the daily operation
• Undertake new tasks, in line with business development, as directed by your Line Manager

Skills:

• Manual handling, lift, warehouse

Key Responsibilities:

• Produce metrics and reports for assigned customers as required – daily/weekly/monthly.
• Undertake new tasks, in line with business development, as directed by Customs Team Leader.
• Communicate with the operations departments on a daily basis.
• Ensure company issues are effectively worked in a timely manner.
• Provide an efficient and effective Customs Clearance Service ensuring administration procedures are carried out in line with Revenue and GLS standards.
• Ensure that all data sent to Revenue is fully accurate.
• Maintain accurate and comprehensive records.
• Liaise with both internal and external customers and ensure all clearance queries and requests are resolved/followed through in a timely and effective manner.

Skills & Experience:

• Minimum 3 years’ experience in an Import/Export Clerk role.
• Experience of using Custom force /Custom ware application desirable.
• Import, Export custom clearances.
• Creating and discharging T1 document.
• Strong knowledge of classification of goods.
• Relevant experience in a similar industry desirable.
• Ability to work under pressure and on their own initiative.
• Ability to prioritise clearances.
• Excellent time management skills and attention to detail.
• Strong communication (both verbal and written) and administrative skills.
• Excellent PC literacy and keyboard skills required.