Current Vacancies

Customer Service Representative - Dublin

We are currently recruiting for a Customer Service Representative to join our Customer Service team. We require a proven achiever and who will work in a dynamic environment to provide an excellent service to our customers. The successful candidate will play a key role in developing strong relationships with new and existing customers.

We offer:

  • Competitive Benefit package
  • Learning and development opportunities
  • Health Insurance
  • Wellbeing programme
  • Flexibility
  • Tax commuter incentive scheme

Do you have?

  • A Proven ability in verbal and interpersonal skills?
  • A Commitment to providing an excellent service to all customers?
  • A Team player attitude with the ability to participate and bring ideas to the team?
  • A willingness to learn?

Responsibilities:

  • Provide an excellent service to customers by telephone and e-mail.
  • Co–ordination Customer pickups and deliveries. This involves communication with customer, warehouse & transport department and other internal departments if necessary.
  • Troubleshoot any problems with taken customer calls and/or assigned customer accounts and follow through to resolution (seek support of CS Manager or Ops Manager as required).
  • Work with Internal systems to ensure proper inventory controls for customers and ensure all records are up-to-date and correctly filed
  • Produce metrics and reports for assigned customers as required – daily/weekly/monthly.
  • Identify, develop and implement improvements in customer service support
  • Become proficient in all aspects of the Customer Service role and undertake cross training on all aspects within CS profile · Undertake new tasks, in line with business development, as directed by CS Team Leader
  • Communicate with the operations departments on a daily basis.
  • Ensure company issues are effectively worked in a timely manner
  • Assist in Managing and Planning across multiple Social Media Accounts
  • Reception area – front of house intake of parcels includes labelling & measuring parcels, updating spread sheet, handling of money, answering service mails .

General Operative (Evening Shift) - HUB Dublin

The hours are 16.00-00.30

Reward:

  • Competitive Salary
  • Health Insurance
  • Gym membership
  • Sick pay scheme
  • Tax commuter’s benefit
  • Cycle to work scheme
  • Training and development
  • Career progression

Requirements:

  • Previous experience working in a warehouse environment an advantage
  • Energy and enthusiasm with an ability to use own initiative
  • Excellent team player with good attention to detail
  • Good communication skills

Responsibilities:
  • To ensure that all parcels receive an inbound/outbound scan
  • To support subcontractors during the offloading process
  • Report any discrepancies to the supervisor in charge of the shift
  • Scan all parcels with correct scans to ensure quality is kept at a high standard
  • The warehouse to be kept tidy at all times
  • Undertake cross training on all aspects of the daily operation
  • Undertake new tasks, in line with business development, as directed by your Line Manager

Skills:

  • Manual handling, lift, warehouse

Interested in talking to us about one of these opportunities mentioned above?

Jennifer Harper
  Jennifer Harper
Jennifer Harper

HR Business Partner

Phone +353 1 860 6200