Information and instructions

On this page you will find information and instructions on using GLS’ services – such as instructions for packing and information about the fuel surcharge for contract customers.

GLS long-distance truck driving between on a road between field and forest

Fuel surcharge

GLS Finland adds a fuel surcharge to its transport prices, because rising oil price can have a significant impact on the cost of transport and thus also on shipping charges.

GLS Finland has introduced a flexible fuel surcharge. This means that the fuel surcharge can be amended if there is a significant change in the price of fuel.

The fuel surcharge is charged per shipment and is always shown on the detailed invoice. The fuel surcharge applies to our contract customers' price lists. It is not added to occasional shipments made via the GLS parcel service.

01.05.2020 - 30.06.2020 the fuel surcharge is 18.0%.

Meticulous packaging

External packaging

Products packed in high-quality, moisture-resistant, double-corrugated cardboard boxes are generally well protected. Protecting corners, surfaces and edges is especially important. New boxes provide the best protection; second-hand boxes should only be used to ship products that are less likely to be damaged in transit. The heavier the content of a parcel, the more robust the outer packaging should be.

Internal protection

Any empty space inside the parcel should be filled with padding or protective material. The goods must not be allowed to move within the parcel. The protective material should be appropriate to the type of product being sent; suitable polystyrene moulds should be used with heavy and fragile products. The contents should not come into contact with the outer packaging.

Sealing

Suitable packing tape should be used to assemble and seal the parcel and the parcel should be well sealed on all sides. The heavier the parcel, the stronger tape should be used. Thorough sealing is essential for safe transportation.

Attaching a parcel card

A parcel card should be affixed to the largest side of the parcel, making sure that the barcodes on the card are readable and the parcel card does not get detached during normal shipping processes. Old address or shipping company instruction labels should be removed. The parcel should not be bundled together but sent separately. Each parcel must have its own parcel card.