GLS Poland obtains Firma Przyjazna Klientowi 2018 certificate
GLS Poland received the prestigious Firma Przyjazna Klientowi (“Customer Friendly Company”) 2018 certificate. The award is based on an independent opinion survey conducted among a representative group of customers.
Customers rated mainly the communication and cooperation of a company, overall satisfaction with its services, as well as their own likeliness of recommending it to others. In all key areas, GLS Poland achieved around 90% positive scores, again obtaining the Firma Przyjazna Klientowi certificate. The highest marks received were for: clear and transparent offers, a wide range of services, employees' friendliness and competence, including work culture and punctuality of delivery drivers.
Survey participants rated the IT solutions provided by GLS highly as well. The vast majority of customers declare that the operating systems run smoothly, are stable and intuitive to use.
GLS Poland also received a prestigious award in the category "Domestic express service" as part of the Logistics Operator of the Year 2018 survey, in which the companies were evaluated by their key clients.