Parcel redirection

If GLS cannot deliver your parcel to you personally, your neighbour or a nearby ParcelShop for your collection, you can choose what happens next. Parcel redirection and the fulfilment of the chosen options are free of charge.

Select options - how and when

In many cases, you can choose between several delivery options even before the first delivery attempt. This is possible if the sender has created the prerequisites for it. In this case, we inform you by e-mail and send the corresponding link to you, which gives access to the FlexDelivery delivery options.

Parcel redirection is available for all GLS parcels (except tyres), regardless of the sender – for the second delivery attempt. To use the parcel redirection, you need the Track ID, which you can find on the notification card. You can select an option as soon as your parcel is back in the depot. You can comfortalble redirect your parcel on the go yia the GLS App.

Parcel redirection is not possible, if a parcel is already delivered to a GLS ParcelShop or a neighbour.

Parcel redirection via GLS App

Delivery options

Select a free delivery option for your parcel here.

Note

The delivery takes place at the origin delivery address.

Contact data

Your phone number*

Your e-mail address*

Hint

Your e-mail address is required in case of further queries.

Desired delivery day

Date*

* Mandatory field

Note

The delivery takes place at the origin delivery address.

Contact data

Your phone number*

Your e-mail address*

Hint

Your e-mail address is required in case of further queries.

Deposit place*

* Mandatory field

Note

If the delivery fails at the new address, GLS may deliver the parcel to a neighbour or in a GLS ParcelShop.

Contact data

Your phone number*

Your e-mail address*

Hint

Your e-mail address is required in case of further queries.

New address

Name*

Name two

Street * / number *

Postal code*/ Town*

Additional information

* Mandatory field

Please note:

After a first unsuccessful delivery attempt at the chosen consignee the parcel will be delivered at a neighbour of the consignee or at a GLS ParcelShop in the vicinity (alternative delivery), unless, with respect to the specific circumstances, there are well-founded doubts that the alternative delivery corresponds to the interests involved. Neighbour shall be defined as a person who lives or works in the same or next building. The consignee you have chosen will be notified of the alternative delivery via a notification card. In case the consignee which you have chosen granted GLS a permission to deposit the parcel, the parcel is deemed to be delivered when deposited at the place defined in the permission.

Note

Please remember to bring identificaton.
In case of ParcelShop delivery: To give you enough time for picking up parcel after delivery you can only choose ParcelShops which are not on holidays during the next 12 working days.

Contact data

Your phone number*

Your e-mail address*

Hint

Your e-mail address is required in case of further queries.

Recipient*

Hint

Please enter the name of the person who will pick up the parcel. If you do not know yet who will pick up the parcel, please enter your name and authorise another person in written form later, if necessary.

Your ParcelShop

ParcelShop ID

Phone*

Fax*

Note

* Mandatory field

Note

Please remember to bring identificaton.
In case of ParcelShop delivery: To give you enough time for picking up parcel after delivery you can only choose ParcelShops which are not on holidays during the next 12 working days.

Contact data

Your phone number*

Your e-mail address*

Hint

Your e-mail address is required in case of further queries.

Date*

Additional information*

Your depot

Phone*

Fax*

E-mail

* Mandatory field

Contact data

Your phone number*

Your e-mail address*

Hint

Your e-mail address is required in case of further queries.

Reason for refusal*

Parcels in the shipment

Note

You may reject each parcel (shipment) individually.

Parcel number	Shipper	Postal code / town	Country

* Mandatory field

Contact data

Parcels in the shipment

Note

You may reject each parcel (shipment) individually.

Parcel number	Shipper	Postal code / town	Country

* Mandatory field

By choosing this option, the parcel will be delivered between o'clock.

Contact data

Your phone number*

Your e-mail address*

Invoice address

Name*

Name two

Street * / number *

Postal code*/ Town*

Tax ID number

Payment method

Total (gross)

Total (net)

* Mandatory field

Delivery options

Thank you for your message.

Parcel redirection

Review your data

Notification card number:

Place holder for notificationCardId

Parcel number(s):

Place holder for parcel number

Contact data

Your phone:

Place holder for Phone

Your mail:

Place holder for Email

General terms

I have taken notice of the Right of Revocation and the Consumer Information as well as of the Privacy policy. *

I have taken notice of the contract information as well as of the Privacy policy. *

I/We allow GLS to deposit the above mentioned parcels without notice of receipt at the deposit place specified above. With the deposit at the deposit place I/we assume the liability for the parcels.*

I agree that GLS makes the evening delivery before the revocation period ends.*

Your order

Chosen modify option:

Place holder for notificationCardId

* Mandatory field

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Parcel redirection