If GLS cannot deliver your parcel to you personally, your neighbour or a nearby ParcelShop for your collection, you can choose what happens next. Parcel redirection and the fulfilment of the chosen options are free of charge.
Select options - how and when
In the current coronavirus situation, personal contacts should be avoided as much as possible. Therefore please use the possibility of a contactless delivery and grant a drop-off permission for your shipment in order to protect yourself and the delivery drivers from a possible infection.
In many cases, you can issue a one-time drop off permission for your shipment even before the first delivery attempt. To do this, go to the Parcel Tracking and select "Change delivery option". This feature allows you to quickly and easily grant a one-time drop off permission for your shipment online.
Parcel redirection is not possible, if a parcel is already delivered to a GLS ParcelShop or a neighbour.
Select a free delivery option for your parcel here.
After a first unsuccessful delivery attempt at the chosen consignee the parcel will be delivered at a neighbour of the consignee or at a GLS ParcelShop in the vicinity (alternative delivery), unless, with respect to the specific circumstances, there are well-founded doubts that the alternative delivery corresponds to the interests involved. Neighbour shall be defined as a person who lives or works in the same or next building. The consignee you have chosen will be notified of the alternative delivery via a notification card. In case the consignee which you have chosen granted GLS a permission to deposit the parcel, the parcel is deemed to be delivered when deposited at the place defined in the permission.