Search for ParcelShops, send parcels and track shipments – all with the free GLS App.
Service for recipients
GLS provides information regarding parcel delivery and a useful online portal as well as the GLS App. You can, for example, track parcels in real time or search for the nearest ParcelShop.
Contactless delivery - receive your parcels safely
In the current coronavirus situation, personal contacts should be avoided as much as possible. Therefore please use the possibility of a contactless delivery in order to protect yourself and the delivery drivers from a possible infection. Find more information here:
What you can do online as a recipient
Check your parcel's current delivery status.
Find nearest ParcelShop
Quickly find a ParcelShop close by.
Issue a release authorisation
Allow us to deliver your parcel – even when you’re not at home.
Change delivery address or delivery date
Redirect your parcel after an unsuccessful delivery attempt.
Inform us if something was not in order – we will sort it out.
Many of this fuctions can be used comfortable via the GLS App.
Contact for recipients
GLS has a special e-mail address for parcel recipients. Your customer service is there for you from Monday to Friday, 08.00 to 18.00.
Alternatively just use our contact form. We will answer your questions quickly and reliably.
Frequently asked questions and answers can be found in our FAQ.